Customer Relations Manager

1 month ago

Bengaluru, India Arvind SmartSpaces Full time

Key Responsibilities:

  • CRM System Management:
  • Oversee the day-to-day management of the CRM system, ensuring it is functioning optimally and data is accurately recorded and maintained.
  • Customize CRM workflows and processes to meet the specific needs of the organization and improve overall efficiency.
  • Customer Engagement & Retention:
  • Develop and implement CRM strategies to improve customer engagement, retention, and satisfaction.
  • Design and execute targeted marketing campaigns, loyalty programs, and personalized communications to drive customer loyalty and repeat business.
  • Data Analysis & Reporting:
  • Analyze CRM data to identify trends, customer behavior patterns, and opportunities for improvement.
  • Prepare and present reports on CRM performance, campaign results, and customer insights to senior management.
  • Cross-Department Collaboration:
  • Collaborate with sales, marketing, and customer service teams to ensure CRM strategies are aligned with business objectives and customer needs.
  • Provide support and training to team members on CRM best practices and system usage.
  • Customer Feedback & Improvement:
  • Monitor and respond to customer feedback, addressing concerns and implementing solutions to enhance the customer experience.
  • Continuously evaluate and improve CRM processes and strategies based on feedback and performance metrics.
  • Project Management:
  • Lead and manage CRM-related projects, including system upgrades, new feature implementations, and process enhancements.
  • Ensure projects are completed on time, within scope, and aligned with organizational goals.

Qualifications:

  • Bachelor’s degree in Business Administration, Marketing, or a related field. An advanced degree is a plus.
  • Minimum of 5-7 years of experience in CRM management or a related role, with a proven track record in optimizing CRM systems and strategies.
  • Proficiency with CRM software (e.g., Salesforce, HubSpot, Microsoft Dynamics) and advanced data analysis tools.
  • Strong analytical skills with the ability to interpret complex data and provide actionable insights.
  • Excellent communication, interpersonal, and organizational skills.
  • Ability to manage multiple projects and tasks in a fast-paced environment.

  • Public Relations Account Executive

    4 weeks ago

    Bengaluru, India Script Public Relations Full time

    Company DescriptionScript Public Relations is a boutique, all women Public Relations Company based in Bangalore, serving brands in the Lifestyle, , E-commerce, Hospitality sectors among others.We provide comprehensive PR strategies, marketing campaign advising, branding, and social media initiatives to all our clients, acting as their extended arm in the...

  • Public Relations Account Executive

    3 weeks ago

    Bengaluru, India Script Public Relations Full time

    Company Description Script Public Relations is a boutique, all women Public Relations Company based in Bangalore, serving brands in the Lifestyle, , E-commerce, Hospitality sectors among others. We provide comprehensive PR strategies, marketing campaign advising, branding, and social media initiatives to all our clients, acting as their extended arm in the...

  • Public Relations Account Executive

    4 weeks ago

    Bengaluru, India Script Public Relations Full time

    Company DescriptionScript Public Relations is a boutique, all women Public Relations Company based in Bangalore, serving brands in the Lifestyle, , E-commerce, Hospitality sectors among others.We provide comprehensive PR strategies, marketing campaign advising, branding, and social media initiatives to all our clients, acting as their extended arm in the...

  • Customer Relations Manager

    1 month ago

    Bengaluru, India Arvind SmartSpaces Full time

    Key Responsibilities:CRM System Management:Oversee the day-to-day management of the CRM system, ensuring it is functioning optimally and data is accurately recorded and maintained.Customize CRM workflows and processes to meet the specific needs of the organization and improve overall efficiency.Customer Engagement & Retention:Develop and implement CRM...

  • Customer Relations Manager

    1 month ago

    Bengaluru, India Arvind SmartSpaces Full time

    Key Responsibilities:CRM System Management:Oversee the day-to-day management of the CRM system, ensuring it is functioning optimally and data is accurately recorded and maintained.Customize CRM workflows and processes to meet the specific needs of the organization and improve overall efficiency.Customer Engagement & Retention:Develop and implement CRM...

  • Customer Relations Executive

    3 months ago

    Bengaluru, India Mahitha Prasad Full time

    **Job Title**:Customer Relations Executive and Social Media Coordinator **Company**:Mahitha Prasad **Location**: Bangalore **About Us**: Mahitha Prasad is a renowned designer clothing brand committed to delivering top-notch products and services to our valued customers. We take pride in our dedication to excellence and customer satisfaction. Are you a...

  • Associate- Customer Relations

    4 months ago

    Bengaluru, India Oliveplanet Pvt. Ltd. Full time

    The Customer relations executive will report to head - operations. They will be responsible for the following: 2. Inform operations team regarding customer issues and get them resolved. 3. Periodic reports to management. Work Remotely - No **Salary**: ₹20,000.00 per month Schedule: - Day shift **Experience**: - total work: 1 year (required) -...

  • Customer Relation Executive

    4 months ago

    Bengaluru, India IndusViva Health Sciences Pvt Ltd Full time

    Job Description - Customer Relationship Executive Key Responsibilities: Deliver exceptional customer service by promptly addressing guest inquiries, requests, and concerns with professionalism and empathy. Problem Resolution: Effectively resolve guest issues and complaints, taking ownership of problems and ensuring satisfactory resolutions. Communication:...

  • Customer Relation Executive

    3 months ago

    Bengaluru, India IndusViva Health Sciences Pvt Ltd Full time

    Job Description - Customer Relationship Executive Key Responsibilities: Deliver exceptional customer service by promptly addressing guest inquiries, requests, and concerns with professionalism and empathy. Problem Resolution: Effectively resolve guest issues and complaints, taking ownership of problems and ensuring satisfactory resolutions. Communication:...

  • Customer Relations Executive

    1 week ago

    Bengaluru, India TRISHA Interiors Extraordinaire Full time

    Company Description TRISHA Interiors Extraordinaire, located in Bengaluru, caters to top architects and builders with premium products and services that promote a collaborative design culture. The 15,000 sq. ft. superstore showcases luxury interiors across five floors, offering modular kitchens, wardrobes, furniture, lighting, and hardware. TRISHA sources...

  • Customer Relations Executive

    1 week ago

    Bengaluru, India TRISHA Interiors Extraordinaire Full time

    Company Description TRISHA Interiors Extraordinaire, located in Bengaluru, caters to top architects and builders with premium products and services that promote a collaborative design culture. The 15,000 sq. ft. superstore showcases luxury interiors across five floors, offering modular kitchens, wardrobes, furniture, lighting, and hardware. TRISHA sources...

  • Customer Relations Executive

    1 week ago

    Bengaluru, India TRISHA Interiors Extraordinaire Full time

    Company Description TRISHA Interiors Extraordinaire, located in Bengaluru, caters to top architects and builders with premium products and services that promote a collaborative design culture. The 15,000 sq. ft. superstore showcases luxury interiors across five floors, offering modular kitchens, wardrobes, furniture, lighting, and hardware. TRISHA sources...

  • Executive Customer Relations

    3 months ago

    Bengaluru, India Enagic India Kangen Water Pvt Ltd Full time

    Responsible for high level of professionalism with clients and working to establish a positive rapport with every client. - Update customer information in the customer service database during and after each call. - Work with management team to stay updated on product information and be informed of any changes in customer policies. - Keep records of customer...

  • Customer Relation Executive

    4 months ago

    Bengaluru, India JLL Full time

    JLL supports the Whole You, personally and professionally. Customer Relation Executive Property And Asset Management **What this job involves**: Building great impressions and experience You’ll be the face of JLL—that’s why creating a welcoming yet professional image of the company is vital to your role. As our stakeholders’ first point of...

  • Customer Relations Manager

    2 days ago

    Bengaluru, India ASKKNATURAL Full time

    WE ARE AN ONLINE PERSONAL TRAINING AND NUTRITION CONSULTATION COMPANY LOOKING FOR A SALESPERSON TO JOIN OUR TEAM.THIS IS NOT YOUR TYPICAL SALES ROLE-NO FIELD VISITS OR COLD CALLS REQUIRED! YOUR JOB WILL BE TO PICK UP INQUIRY CALLS, ANSWER CUSTOMER QUERIES, AND HELP GUIDE THEM THROUGH THEIR DECISION-MAKING PROCESS.IT'S A WORK-FROM-OFFICE POSITION WITH A FOCUS...

  • Customer Relation Executive

    4 months ago

    Bengaluru, Karnataka, India The Art of Living HR Full time

    **Customer Relations Executives** Experience Level: 3-5 Years Seeking a Real Estate Associate with 3-5 years of experience. Responsibilities include property analysis, transaction management, asset management, client communication, due diligence, and reporting. **Qualifications**: Bachelor's degree, strong analytical and communication skills, proficiency...

  • Customer Service Executive

    4 months ago

    Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full time

    Hi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...

  • Customer Care Executive

    4 months ago

    Bengaluru, India Alpha Customer Care Pvt Ltd Full time

    **Job Profile** - Inbound support - Service ticket management - L1 Tech support - Service call tracking and scheduling - Outbound customer feedback survey **Support Channel**: - Voice / Mail/ Whatsapp **Qualification**: - Degree - Diploma - Puc pass/fail **Languages**: - English, Hindi & Regional Language - English, Hindi & Marathi - English, Hindi &...

  • Customer Relations Executive

    4 weeks ago

    Bengaluru, India AutoAid India Full time

    Job DescriptionWe are looking for a Customer Care Executive to join our Operations team in HSR Layout, Bengaluru.Experience0 to 2 YearsAbout Auto AidA helping hand for all automobile users, Auto Aid has a vision to unify the automotive service landscape by becoming the 1 stop shop for all vehicle related services. The Auto Aid mobile application connects...

  • Customer Relations Executive

    4 weeks ago

    Bengaluru, India AutoAid India Full time

    Job DescriptionWe are looking for a Customer Care Executive to join our Operations team in HSR Layout, Bengaluru.Experience0 to 2 YearsAbout Auto AidA helping hand for all automobile users, Auto Aid has a vision to unify the automotive service landscape by becoming the 1 stop shop for all vehicle related services. The Auto Aid mobile application connects...