Customer Service Agent

4 weeks ago


Bengaluru, Karnataka, India Info HR Solutions Full time

Company Overview

At Info HR Solutions, we strive to deliver exceptional services as a trusted HR partner. Our team of experts is dedicated to providing tailored HR solutions to meet the unique workforce needs of our clients.

Job Overview

We are seeking a Customer Service Agent to provide exceptional customer service and support to our clients. This full-time position is based in Bangalore, India, and is suitable for individuals with less than 1 year of experience.

Key Responsibilities

  • Provide prompt and efficient customer support via phone, email, and chat
  • Assist customers with product or service-related inquiries and issues
  • Identify and escalate priority issues to the appropriate team members
  • Maintain accurate and up-to-date customer records
  • Ensure customer satisfaction by resolving problems in a timely and professional manner

Requirements

  • Excellent verbal and written communication skills in English and regional languages (Tamil, Telugu, Malayalam, Kannada, Hindi)
  • Strong problem-solving and decision-making abilities
  • Ability to multitask and work under pressure
  • Good organizational and time management skills
  • Customer-oriented mindset and a passion for delivering exceptional service
  • Basic computer skills and familiarity with CRM software


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