Customer Service Agent
3 months ago
**About Us**:
At dnata we offer full range of ground and cargo handling to inflight catering and retail, as well as travel services. We are by your side for the entire travel experience. With our commitment to excellence, the qualities of efficiency, speed, reliability and flexibility have become the hallmarks of our service. Our deep knowledge stems from the integral role that we play in helping airlines achieve their performance and service quality targets. Providing world class services, we enhance our customer airlines' reputation by projecting an image of efficiency, quality and reliability to their passengers. We place great emphasis on listening to our customers to ensure that we understand and meet all their specific requirements.
**Job Brief**:
We are looking for exceptional individuals who can be a part of our Customer Service team. Experience the excitement of being customer service agent with dnata. You'll have the chance to work with a diverse team of professionals, interact with people from all over the world, and make a positive impact on the lives of travellers every day. All our Agents responsible to provide support to customers are expected to follow the same procedures and provide equal level in quality of service.
**Responsibilities**:
- Achieve individual revenue and customer service targets to support delivery of team/departmental targets.
- Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes.
- Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.
- Maintain data protection and confidentiality for both staff and customers, ensuring attention to detail in all bookings.
- Be the voice of the brand.
- Support other departments as required.
- Adhere to company regulatory requirements such as data protection, data privacy etc.
**Technical Competencies**
- Fluency in required language
- Basic computer literacy
- Good typing skills
- Visual speed & Accuracy
- Travel & general geography knowledge
**Behavioral Competencies**
- Advanced communication & active listening skills
- Customer focus & Hospitality
- Good organization & multitasking skills
- Ability to perform under pressure/resilience
- Negotiate & Influence skills
- Adaptability & Flexibility
**Other Characteristics**
- Has pleasant tone of voice and good hearing
- Is willing to work in shifts
- Is motivated for this position
- Has financial expectation within the range
- Has the right to live and work in the country
Schedule:
- Rotational shift
Application Question(s):
- Are you an Immediate joiner?
**Education**:
- Bachelor's (required)
**Experience**:
- International voice process: 1 year (required)
Work Location: In person
Expected Start Date: 20/09/2024
-
Customer Service Agent
7 months ago
Bengaluru, Karnataka, India Dnata Full timeIf you're seeking a position that will allow you to thrive professionally and develop your career in aviation industry, look no further. There are openings for individuals who are passionate about travelling and enjoy collaborating with customers and colleagues across the world. We are looking for exceptional individuals who can be a part of our Customer...
-
Customer Service Agent
2 months ago
Bengaluru, Karnataka, India Global Capital Full timeWe're seeking enthusiastic **Customer Service Agent **to join our friendly and supportive team! Whether you're just starting out or have some experience, this is a great opportunity to grow your career in a dynamic environment. **What You’ll Do**: As a **Customer Service Agent,** you'll be the face of our company, providing exceptional support to our...
-
Customer Service Agent
2 months ago
Bengaluru, Karnataka, India TSI - Transworld Systems, Inc (India) Full timeBuild Your Future! Come join our thriving team as a Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. **Why should you consider TSI?** - Transport Facility - Paid training - Team-oriented work environment - Growth opportunity - Comprehensive...
-
Customer Service Executive
5 months ago
Banaswadi, Bengaluru, Karnataka, India Quick customer electronic service Full timeHi, I'm searching customer service executive to manage phone calls and balancing data sheet in system 8904309332 **Job Types**: Full-time, Fresher **Salary**: From ₹8,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Monday to Friday Supplemental pay types: - Performance bonus **Education**: - Secondary(10th Pass)...
-
Customer Service Agent
2 weeks ago
Bengaluru, Karnataka, India Bangalore Job Hub Full timeJob Title: International Voice ProcessAbout the Role:We are seeking a highly skilled Customer Service Agent to join our team at Bangalore Job Hub. As a Customer Service Agent, you will be responsible for handling customer queries and providing support over phone calls.Key Responsibilities:Handling customer inquiries and resolving issues in a timely and...
-
Customer Service Agent
1 week ago
Bengaluru, Karnataka, India Travix Full timeAbout TravixAs a leading global online travel agency, Travix operates across 5 continents, serving millions of customers worldwide. Our mission is to provide an exceptional end-to-end booking experience. To achieve this goal, we're seeking a skilled Customer Service Agent to join our team.Key ResponsibilitiesProvide top-notch customer service via phone,...
-
Customer Service Representative
5 months ago
Bengaluru, India Quick customer electronic service Full timeCustomer relationship executive, to handle escalation,calling, data entry, mailing, balancing the target **Salary**: From ₹7,000.00 per month **Benefits**: - Cell phone reimbursement - Internet reimbursement Schedule: - Day shift Supplemental pay types: - Overtime pay - Performance bonus **Education**: - Secondary(10th Pass)...
-
Customer Resolutions Agent
1 month ago
Bengaluru, Karnataka, India Umanist Staffing Full time**Job Title**: Customer Resolutions Agent **Location**: Remote, with the possibility of occasional in-office work **Summary**: As a Customer Resolutions Agent, you will play a crucial role in maintaining excellent customer relations by handling inquiries in a prompt, efficient, and professional manner. Your responsibilities will include assisting customers...
-
Customer Service Agent
2 weeks ago
Bengaluru, Karnataka, India Info HR Solutions Full timeCompany OverviewAt Info HR Solutions, we strive to deliver exceptional services as a trusted HR partner. Our team of experts is dedicated to providing tailored HR solutions to meet the unique workforce needs of our clients.Job OverviewWe are seeking a Customer Service Agent to provide exceptional customer service and support to our clients. This full-time...
-
Customer Service Agent
2 months ago
Bengaluru, Karnataka, India Travix Full time**About Travix** **Job Purpose** **Key Responsibilities** - Provide customer service via phone - Provide customer service via Chat - Adherent to your schedule - Correct usage of our systems **What you bring to the table** - 2 years of experience in **Customer Service with International voice and chat processes** (mandatory) - Previous experience as an...
-
Senior Customer Service Agent
4 weeks ago
Bengaluru, Karnataka, India 5100 Kyndryl Solutions Private Limited Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Senior Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, resolving complex technical issues, and ensuring a positive customer experience.Key ResponsibilitiesProvide...
-
Customer Support Agent
5 months ago
Bengaluru, Karnataka, India Accentrix solution Full timeWe are Hiring Role : Customer Service Agent International Voice support Experience : 1 to 2 +yr Of Exp required Skill - Any international Customer service, ( **Should have excellent communication skills** ) Education : Any Graduate Salary : 3- 5 LPA Work from Office Note : Immediate joiners Location : Bangalore For More Info Contact HR AYESHA -...
-
Customer Support Agent
3 months ago
Bengaluru, Karnataka, India Accentrix solution Full timeWe are Hiring !! Role : Customer Support Agent International Voice Process / Domestic Voice Experience : Fresher Education : 10+2 / Any Graduate Salary : Upto 3LPA **Should be Flexible to work in Any Shifts** Work from Office Excellent Communication Required Location : Bangalore For More Info Contact HR AYESHA - 7676529751 **Job Types**:...
-
Service Desk Agent
5 months ago
Bengaluru, Karnataka, India bangalore strategic solutions Full time**Job Title**: Service Desk Agent - L1 **Location**: Bangalore and Pune **Role**: Service Desk Agent - L1 **Band**: B1 **Designation**: Servicedesk Associate **Language**: English (Read + Write + Speak) **Type Of Support**: Voice process **Shift Pattern**: Rotational Shifts (Includes Night Shift 24/7) **Week Off Pattern**: 2 week off not necessarily...
-
Customer Support Agent
5 months ago
Bengaluru, Karnataka, India Digi tech call system.pvt.ltd Full time**ob description** Customer Support Executive Inbound Voice Process Languages Required: English & Marathi & Tamil & Malayalam & Kannada Graduates or Under Graduates also Acceptable need Minimum 6 months Experience in BPO Rotational Shifts & Rotational Week offs 6 days working Salary 15,000 to 17,000(In hand) Training Will Be Provided for the...
-
Customer Care Agent
5 months ago
Bengaluru, Karnataka, India onlineinfatuation Full timeProfile: Customer Care Agent **Salary**: Up to 20k Location: North City, Bengaluru Shift: Rotational Shift included night shift **Job Type**: Full Time **Min 6 months experience in BPO or travel industry.** **Job Responsibility**: - Understands the various computer screens and how to utilize them effectively - Interfaces with customers, clients and...
-
Customer Service Communication Coach
2 months ago
Bengaluru, Karnataka, India Mr. Cooper Full timeAt Mr. Cooper Group, You Make the Dream Possible. Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care...
-
Guest Service Agent
7 months ago
Bengaluru, India Hilton Full timeA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...
-
Reservation Sales Agent
2 months ago
Bengaluru, Karnataka, India Machaan Resort Full timeWe are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. To be successful as a Reservation Agent you must be able to work with mínimal supervision and...
-
Reservation Sales Agent
5 months ago
Bengaluru, Karnataka, India Machaan Resort Full timeWe are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. To be successful as a Reservation Agent you must be able to work with mínimal supervision and...