Client Success Specialist

5 months ago


Bengaluru, India Decision Foundry Full time

Welcome to Decision Foundry

We are both a high growth startup and one of the longest tenured Salesforce Marketing Cloud Implementation Partners in the ecosystem. Forged from a 19-year-old web analytics company, Decision Foundry is the leader in Salesforce intelligence solutions.

We win as an organization through our core tenets. They include:

  • One Team. One Theme.
  • We sign it. We deliver it.
  • Be Accountable and Expect Accountability.
  • Raise Your Hand or Be Willing to Extend it


About Role:

Decision Foundry, LLC is a fast-growing global data consultancy searching for flexible go-getters who welcome the challenge of meeting the needs of a growing business.  At Decision Foundry, there is nothing more important than the success of our clients.  We’re specifically looking for a Client Success Specialist who will work as part of team focused on accelerating adoption, engagement and growth for clients of all sizes.  You will help to drive the continued growth of our company by building strong relationships with clients and collaborating with cross-functional teams internally to deliver consistently excellent client experiences.

Our ideal candidate is passionate about working with clients, driving high levels of client satisfaction and responsive to client needs. To succeed in this role, you should have a passion for using evolving technologies to solve complex business problems and working knowledge of digital marketing platforms such as Google, Facebook/Instagram, Twitter, etc.


Objectives of the Role:

  • Own overall relationship with assigned clients, which includes managing on-boarding and implementations, increasing adoption, ensuring retention, and assuring high levels of customer satisfaction.
  • Establish a trusted and strategic advisor relationship to help drive continued value of our solutions.
  • Maintain and develop client success strategies and best practices, as well as client support content.
  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings.
  • Maintain existing customer success metrics and data as directed.


Responsibilities:

  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them.
  • Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time.
  • Collaborate, problem solve, and/or strategize upcoming client meetings with team members.
  • Work with the marketing team to identify customer references and develop case studies

Requirements

Required Skill and Qualifications:

  • 3-5 years of experience in account management or customer success.
  • Strong verbal and written communication.
  • Analytical and process-oriented mindset.
  • Comfortable working across multiple departments in a deadline-driven environment.
  • Active team player, self-starter, and multitasker who can quickly adjust priorities.
  • Available to work between the hours of 8am and 4pm Eastern Time US (05:30 PM - 01:30 AM IST).


Preferred Qualification:

  • Bachelor’s degree.
  • Knowledge of SalesForce and project management tools.
  • Experience working with global teams.
  • Digital marketing experience a plus


  • Bengaluru, Karnataka, India Decision Foundry Full time

    About Decision FoundryWe are a fast-growing global data consultancy that thrives on delivering exceptional client experiences. Our core tenets include One Team. One Theme., We sign it. We deliver it., Be Accountable and Expect Accountability., and Raise Your Hand or Be Willing to Extend it.About the RoleWe are seeking a Client Success Specialist to join our...

  • Senior Specialist

    3 months ago


    Bengaluru, India verticurl Full time

    As a Sr. Specialist - Client Success at Verticurl, you will work for assigned client(s) and related stakeholders for digital marketing campaign planning and execution. You will be responsible for key accounts success, relationship health, and service delivery supporting Verticurl’s global clients. Prior marketing operations and e-mail /digital...


  • Bengaluru, Karnataka, India Decision Foundry Full time

    About Decision FoundryWe are a fast-growing global data consultancy that thrives on delivering exceptional client experiences. Our core tenets drive our success: One Team. One Theme., We sign it. We deliver it., Be Accountable and Expect Accountability., and Raise Your Hand or Be Willing to Extend it.Role OverviewWe are seeking a Client Success Specialist to...


  • Bengaluru, India EReleGo Technologies Pvt Ltd (ETPL) Full time

    Job Description:As a Client Success Manager at eReleGo, you will play a vital role in ensuring the satisfaction and success of our clients. You will be responsible for building strong relationships with clients, understanding their business goals, and collaborating with our internal teams to deliver exceptional digital advertising/marketing solutions. Your...


  • Bengaluru, Karnataka, India Searce Technologies Inc Full time

    About the RoleThe Client Success Partner will be responsible for fostering long-term relationships with assigned customers, collaborating with key business executives and stakeholders. This role will serve as the primary point of contact for customer matters, ensuring timely and successful delivery of solutions according to customer needs.Key...


  • Bengaluru, India Leela Life Full time

    Company DescriptionLeela Lifeis a mission-driven, global venture focused on redefining holistic wellbeing by integrating ancient Indic wisdom into modern living. Our aim is to offer personalized solutions that help individuals lead joyful, balanced, and aligned lives.Leela Life is based out of New York and Bangalore, operating within the rapidly transforming...


  • Bengaluru, India Leela Life Full time

    Company DescriptionLeela Life is a mission-driven, global venture focused on redefining holistic wellbeing by integrating ancient Indic wisdom into modern living. Our aim is to offer personalized solutions that help individuals lead joyful, balanced, and aligned lives. Leela Life is based out of New York and Bangalore, operating within the rapidly...


  • Bengaluru, India Searce Technologies Inc Full time

    about the role Client Success Partner will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer...


  • Bengaluru, India Leela Life Full time

    Company DescriptionLeela Life is a mission-driven, global venture focused on redefining holistic wellbeing by integrating ancient Indic wisdom into modern living. Our aim is to offer personalized solutions that help individuals lead joyful, balanced, and aligned lives. Leela Life is based out of New York and Bangalore, operating within the rapidly...


  • Bengaluru, India Leela Life Full time

    Company DescriptionLeela Life is a mission-driven, global venture focused on redefining holistic wellbeing by integrating ancient Indic wisdom into modern living. Our aim is to offer personalized solutions that help individuals lead joyful, balanced, and aligned lives. Leela Life is based out of New York and Bangalore, operating within the rapidly...


  • Bengaluru, Karnataka, India Zeta Global Full time

    Job Role: Customer Success SpecialistJob Description:We are seeking a highly skilled Customer Success Specialist to join our team at Zeta Global. As a Customer Success Specialist, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective resolution to customer escalations...


  • Bengaluru, Karnataka, India BusinessOnBot Full time

    Client Onboarding SpecialistThe Client Onboarding Specialist will be responsible for building strong relationships with clients at all levels, ensuring a smooth and successful transition to BusinessOnBot's platform. This role involves leading the onboarding process, analyzing client performance, and identifying opportunities for improvement.Responsibilities...


  • Bengaluru, Karnataka, India Zeta Global Full time

    Job Role: Customer Success SpecialistJob Description: We are seeking a skilled Customer Success Specialist to join our team at Zeta Global. As a Customer Success Specialist, you will be responsible for receiving escalation tickets, applying a structured troubleshooting protocol, and providing timely resolution to our customers. Key Responsibilities: Receive...


  • Bengaluru, Karnataka, India OpeninApp Full time

    About OpeninAppWe're a pioneering lab that's revolutionizing the creator economy by empowering individuals to unlock their full potential. Our mission is to democratize access to capital and provide a seamless experience for creators and their audiences.Job Title: Customer Success SpecialistJob SummaryWe're seeking a highly motivated and results-driven...


  • Bengaluru, India Pegasystems Full time

    Meet Our Team:Pega provides innovative technology to the world’s most innovative organizations. As the recognized industry leader in strategic business applications, according to analysts such as Forrester and Gartner, we challenge companies to rethink the way they do business and empower them to become more efficient, smarter, and most importantly,...


  • Bengaluru, Karnataka, India Leegality Full time

    Job Title: Customer Success Implementation SpecialistLeegality is India's first Document Infrastructure Platform, revolutionizing the way businesses complete paperwork. As a Customer Success Implementation Specialist, you will play a crucial role in ensuring the seamless adoption of our platform by Enterprise clients.Key Responsibilities:Act as a...


  • Bengaluru, Karnataka, India Trilyon, Inc. Full time

    Job Title: Customer Success SpecialistAt Trilyon, Inc., we are seeking a highly skilled Customer Success Specialist to join our team. As a Customer Success Specialist, you will be responsible for delivering targeted engagements to increase product awareness, share industry best practices, and drive overall product consumption and business value.Key...

  • Client Success Lead

    2 weeks ago


    Bengaluru, Karnataka, India Zyeta Full time

    Job Title: Client Success LeadZyeta is seeking a highly skilled and experienced Client Success Lead to join our team. As a Client Success Lead, you will be responsible for ensuring the successful delivery of workspace design projects from pitch to project completion.Key Responsibilities:Collaborate with Business Development Team to gather required data and...


  • Bengaluru, Karnataka, India Hotelogix India Private Limited Full time

    Job DescriptionAs a Customer Success Specialist at Hotelogix India Private Limited, you will be responsible for managing the overall relationship with assigned clients, including on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.Key ResponsibilitiesOwn overall relationship with assigned...


  • Bengaluru, Karnataka, India State Street Full time

    Job Title: Client Implementation SpecialistAbout the Role:We are seeking a highly skilled Client Implementation Specialist to join our team at State Street. As a key member of our Client Operations Service Delivery - Insurance team, you will be responsible for delivering high-quality services and solutions to our global clients.Key Responsibilities:Ensure...