Senior Program Manager, Amazon Pay

5 months ago

Bengaluru, India Amazon Pay (India) Private Limited Full time
Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial leader with a strong work ethic? Interested in working in a high impact role? Does the opportunity of accelerating growth of a large business and innovating to delight customers appeal to you? Are you passionate about fintech industry? If yes, this opportunity will appeal to you.

We are looking for a Senior Program Manager leader to develop, iterate and execute strategic and scalable inputs to drive Gift cards business. This will be the single threaded leader who will analyze growth and P&L trends for Gift Cards business, prioritize top inputs and partner across all verticals to drive impact. Leader in this position will work across cross functional teams within amazon as well as external partners to set and drive goals for cross-functional projects and execute. As Senior Program Manager for Amazon Pay Gift Cards [IN], you would be responsible for –

Key job responsibilities
•Defining and driving new growth opportunities for Gift Cards in India.
•Build pricing frameworks for business growth across all channels. Work with Analytics and ML Teams to develop pricing models for the business
•Lead core Gift card partnerships with deep engagement on negotiations involving engagement across Legal, Regulatory, Compliance and Finance fronts.
•Analyze, identify and drive levers to increase customer base for Gift Cards Business and work with all GC Leaders/functions to drive higher engagement for Amazon India.
•Single threaded leader to drive Gift Cards Risk based modeling thereby reducing fraud and abuse across business.
•Lead Data Infrastructure instrumentation across all GC channels for building fraud check automations, build ML/AI predictive models for growth, revenue and cost line items.

The ideal candidate will be numbers driven, team oriented, an effective communicator, have a desire to participate in change and appreciate a dynamic environment with rapidly changing priorities. Work across a broad group of stakeholders from product, tech, marketing, BI, operations, and business to identify requirements, prioritize the program's goals, and drive execution. In additional to driving these highly complex programs, this leader should be comfortable with influencing high judgement decisions and prioritization with senior leaders.

About the team
Amazon Pay Gift Cards (APGC) is Amazon India’s pre-paid product encompassing capabilities that serve gifting needs of Indians customers, incentive for corporate partners and fulfill internal disbursement needs of our internal teams within Amazon. With a mission to be the most trusted, convenient and rewarding payment and gifting experience for all Indians, we are the industry leader in India Gift Card Market.

We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND | Bengaluru, KA, IND

BASIC QUALIFICATIONS

- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- Experience implementing repeatable processes and driving automation or standardization
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience using data and metrics to determine and drive improvements
- Experience managing accounting/finance process improvement and/or technology projects with aggressive schedules
- Proficient in SQL and Excel

  • Program Manager

    2 weeks ago

    Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    Program Manager - Amazon PayAmazon Pay is seeking a highly skilled Program Manager to join our team in Bengaluru, India. As a Program Manager, you will be responsible for overseeing the end-to-end operations of our Net Promoter Score (NPS) program, managing social media listening and escalations, and coordinating with external vendors to drive key...

  • Program Manager, Amazon Pay

    4 days ago

    Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    Job TitleProgram Manager, Amazon PayJob SummaryAs a Program Manager at Amazon Pay, you will play a key role in driving the success of our payment solutions. You will be responsible for managing end-to-end operations, producing key insights, and collaborating with external vendors to drive key projects.Key ResponsibilitiesDevelop and implement process...

  • Program Manager, Amazon Pay

    5 months ago

    Bengaluru, India Amazon Pay (India) Private Limited Full time

    This role entails Social media management for Amazon Pay, producing key insights across industry and managing end to end operations for NPS, you will also closely work with external vendors to drive some of the key projects.Key job responsibilitiesHow can you tell if your customers are happy with your product? What drives customer loyalty and happiness?...

  • Senior Program Manager, Amazon Pay

    2 weeks ago

    Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    About the RoleWe are seeking a highly skilled Senior Program Manager to lead the development and execution of strategic initiatives for our Gift Cards business in India. As a key member of our team, you will be responsible for driving growth, improving customer engagement, and reducing fraud and abuse.Key ResponsibilitiesDefine and drive new growth...

  • Program Manager, Amazon Pay

    1 week ago

    Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    About the RoleThis is a unique opportunity to join Amazon Pay (India) Private Limited as a Program Manager, where you will be responsible for managing end-to-end operations for NPS, social media management, and customer insights. You will work closely with external vendors to drive key projects and collaborate with internal teams to improve the customer...

  • Program Manager, Amazon Pay

    2 weeks ago

    Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    Job SummaryThis role entails managing end-to-end operations for Amazon Pay, including social media management, producing key insights across industry, and closely working with external vendors to drive key projects. The ideal candidate will have 3+ years of program or project management experience, with a strong background in cross-functional collaboration...

  • Senior Program Manager, Amazon Pay

    2 weeks ago

    Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    About the RoleWe are seeking a highly skilled Senior Program Manager to lead the development and execution of strategic initiatives for our Gift Cards business in India. As a key member of our team, you will be responsible for driving growth, improving customer engagement, and reducing fraud and abuse across the business.Key ResponsibilitiesDefine and drive...

  • Senior Program Manager

    1 day ago

    Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    Role OverviewThis Senior Program Manager role is part of Amazon Pay's Customer Experience (CX) team, responsible for delivering high-impact projects that drive customer satisfaction and loyalty. The ideal candidate will have a strong background in program management, with experience in CX, operations, and data analysis. Key Responsibilities- Develop and...

  • Program Manager, Amazon Pay

    2 weeks ago

    Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    Job DescriptionThis role entails managing end-to-end operations for Amazon Pay's customer experience team, including social media management, producing key insights across industry, and closely working with external vendors to drive key projects.Key ResponsibilitiesDevelop and implement strategies to improve customer satisfaction and loyaltyManage social...

  • Amazon Pay Sr Product Manager

    2 weeks ago

    Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    Amazon Pay Customer Trust Team Overview As a Sr Product Manager, you will play a key role in driving customer trust and reducing business waste for Amazon Pay. This is a high-visibility role that directly contributes to Amazon Pay's bottom-line improvement. Key Responsibilities * Define and manage programs to protect Amazon Pay from costly business...

  • Senior Program Manager, Amazon Pay CX

    4 months ago

    Bengaluru, India Amazon Pay (India) Private Limited Full time

    This role entails Customer experience , Social media management Amazon Pay, producing key insights across industry and managing end to end operations for NPS, you will also closely work with external vendors to drive some of the key projects.Key job responsibilitiesHow can you tell if your customers are happy with your product? What drives customer loyalty...

  • Senior Program Manager, Amazon Pay CX

    2 weeks ago

    Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    About the RoleThis is a unique opportunity to join Amazon Pay (India) Private Limited as a Senior Program Manager, where you will be responsible for leading cross-functional teams to drive customer experience initiatives.Key ResponsibilitiesDevelop and implement customer experience strategies to improve overall transaction experienceManage end-to-end...

  • Senior Product Manager, Amazon Pay

    5 months ago

    Bengaluru, India Amazon Pay (India) Private Limited Full time

    Interested in creating innovative Digital Payments solutions with engaging user experiences that will help Amazon Pay Balance become our customers' preferred expense account? We intend to solve a critical customer problem by providing a hassle-free way to manage daily payment for convenience seeking customers. These customers use (a) a mix of digital...

  • Amazon Pay Operations Manager

    2 days ago

    Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    Job Title: Amazon Pay Operations ManagerThis role entails managing social media for Amazon Pay, producing key insights across industries, and overseeing end-to-end operations for NPS. You will work closely with external vendors to drive key projects and collaborate with stakeholders to improve customer experience.Key Responsibilities:Develop and implement...

  • Senior Product Manager, Amazon Pay

    1 week ago

    Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    About the RoleWe are seeking a highly skilled Senior Product Manager to lead the development and launch of innovative Digital Payments solutions for Amazon Pay Balance. As a key member of our team, you will be responsible for defining, building, and expanding issuance for Amazon Pay users.Key ResponsibilitiesLead product requirements definition, research,...

  • Category Manager, Amazon Pay

    2 weeks ago

    Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    About the RoleWe are seeking a highly skilled Category Manager to lead our Financial Services payments team at Amazon Pay (India) Private Limited. As a key member of our team, you will be responsible for driving the growth and customer experience of our bill payments and financial services portfolio.Key ResponsibilitiesManage a partner ecosystem of large...

  • Business Development Manager Amazon Pay

    2 days ago

    Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    Job Description:As a Sales Specialist at Amazon Pay, you will play a key role in driving the adoption of Amazon Pay among offline merchants in India. Your expertise in sales and business development will help you build strong relationships with key partners and drive business growth.Key Responsibilities:Develop and implement sales strategies to drive Amazon...

  • Senior Product Manager

    5 months ago

    Bengaluru, India Amazon Pay (India) Private Limited Full time

    Job Description: Senior Product Manager Technical – Amazon Pay (India)We are seeking a highly motivated and experienced Senior Product Manager to drive the growth and adoption of Amazon Pay among online merchants, mobile apps, and websites in India. This role is instrumental in shaping the future of digital payments and ensuring Amazon Pay becomes the...

  • Senior Product Manager, Amazon Pay

    2 weeks ago

    Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    About the RoleWe are seeking a Senior Product Manager to lead the development of innovative digital payments solutions for Amazon Pay Balance. As a key member of our team, you will be responsible for defining, building, and expanding issuance for Amazon Pay users.Key ResponsibilitiesLead product requirements definition, research, metric analysis, technical...

  • Category Manager, Amazon Pay

    5 months ago

    Bengaluru, India Amazon Pay (India) Private Limited Full time

    The successful Category Manager (CM) will lead Financial Services payments – the fastest growing portfolio within bill payments and the largest size in terms of value. This portfolio will specifically include Credit Card bill payments, Insurance Premium Payments and other new-age use-cases.The CM at Amazon will have end to end responsibility of the...