Senior Product Manager, Every Day Usecases, Amazon Pay
4 months ago
Key job responsibilities
In this job role, the product manager for post transaction experience will be responsible for three large problems
-Ensuring the customers are able to solve all their post transaction queries in a self-serve manner on the Amazon app by defining the customer experience across all post-transaction touchpoints including but not limited to Thank you pages, Notifications, Your transactions and self-serve tools available on the app.
-Empower the customer support agents with the right information & tools to handle and close loop escalations
-Drive preference for Amazon Pay instruments and Amazon Pay use cases on post transaction pages leveraging customer data & insights
You should apply for this role if you enjoy building customer facing experiences at scale. You would be required to collaborate with a large group of business and product stakeholders to build the right customer experience, analyze data to make continuous improvements to the product on a monthly basis, create quarterly & yearly roadmaps and drive the product vision and strategy for all post transaction touchpoints.
A day in the life
A typical day will contain a mixture of all the following
1. A daily health review of all your key business metrics and diving deep into any of them if you observe an anomaly
2. Working in partnerships with User experience, technology and category teams to build out customer facing experiences, product requirement documents, debating phases and creating a robust go-to-market plan
3. All the while, while reviewing NPS scores, voice of customers, come up with new ideas and build product strategy
BASIC QUALIFICATIONS
- 5+ years of product or program management, product marketing, business development or technology experience- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience with end to end product delivery
PREFERRED QUALIFICATIONS
- Experience in influencing senior leadership through data driven insights- Experience working across functional teams and senior stakeholders
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