Senior Product Manager, Every Day Usecases, Amazon Pay

4 months ago


Bengaluru, India Amazon Pay(India) Private Lmtd Full time
Amazon Pay India's mission is to be India's most convenient rewarding and trusted way to pay. Customers can use Amazon Pay to pay for their payment needs like bill payments, money transfers, travel ticketing, insurance, merchant payments etc., (what we call everyday use-cases). Amazon Pay also has proprietary payment methods which give customers the best experience in terms of success rates, conversion and credit availability.

Key job responsibilities
In this job role, the product manager for post transaction experience will be responsible for three large problems
-Ensuring the customers are able to solve all their post transaction queries in a self-serve manner on the Amazon app by defining the customer experience across all post-transaction touchpoints including but not limited to Thank you pages, Notifications, Your transactions and self-serve tools available on the app.
-Empower the customer support agents with the right information & tools to handle and close loop escalations
-Drive preference for Amazon Pay instruments and Amazon Pay use cases on post transaction pages leveraging customer data & insights

You should apply for this role if you enjoy building customer facing experiences at scale. You would be required to collaborate with a large group of business and product stakeholders to build the right customer experience, analyze data to make continuous improvements to the product on a monthly basis, create quarterly & yearly roadmaps and drive the product vision and strategy for all post transaction touchpoints.

A day in the life
A typical day will contain a mixture of all the following

1. A daily health review of all your key business metrics and diving deep into any of them if you observe an anomaly
2. Working in partnerships with User experience, technology and category teams to build out customer facing experiences, product requirement documents, debating phases and creating a robust go-to-market plan
3. All the while, while reviewing NPS scores, voice of customers, come up with new ideas and build product strategy

BASIC QUALIFICATIONS

- 5+ years of product or program management, product marketing, business development or technology experience
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience with end to end product delivery

PREFERRED QUALIFICATIONS

- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders

  • Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    Amazon Pay Customer Trust Team Overview As a Sr Product Manager, you will play a key role in driving customer trust and reducing business waste for Amazon Pay. This is a high-visibility role that directly contributes to Amazon Pay's bottom-line improvement. Key Responsibilities * Define and manage programs to protect Amazon Pay from costly business...


  • Bengaluru, India Amazon Pay (India) Private Limited Full time

    Interested in creating innovative Digital Payments solutions with engaging user experiences that will help Amazon Pay Balance become our customers' preferred expense account? We intend to solve a critical customer problem by providing a hassle-free way to manage daily payment for convenience seeking customers. These customers use (a) a mix of digital...

  • Senior Product Manager

    5 months ago


    Bengaluru, India Amazon Pay (India) Private Limited Full time

    Job Description: Senior Product Manager Technical – Amazon Pay (India)We are seeking a highly motivated and experienced Senior Product Manager to drive the growth and adoption of Amazon Pay among online merchants, mobile apps, and websites in India. This role is instrumental in shaping the future of digital payments and ensuring Amazon Pay becomes the...


  • Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    About the RoleWe are seeking a Senior Product Manager to lead the development of innovative digital payments solutions for Amazon Pay Balance. As a key member of our team, you will be responsible for defining, building, and expanding issuance for Amazon Pay users.Key ResponsibilitiesLead product requirements definition, research, metric analysis, technical...


  • Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    About the Role:We're looking for a talented Senior Product Manager to lead our efforts in creating innovative Digital Payments solutions with engaging user experiences at Amazon Pay Balance. As a key member of our team, you'll be responsible for defining, building, and expanding issuance for Amazon Pay users.Responsibilities:Lead product requirements...


  • Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    About the Role:We are seeking a Senior Product Manager to lead the development and launch of innovative digital payments solutions for Amazon Pay Balance.As a key member of our team, you will be responsible for defining, building, and expanding issuance for Amazon Pay users. Your primary focus will be on driving product requirements definition, research,...


  • Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    About the RoleWe are seeking a highly skilled Senior Product Manager to lead the development and launch of innovative Digital Payments solutions for Amazon Pay Balance. As a key member of our team, you will be responsible for defining, building, and expanding issuance for Amazon Pay users.Key ResponsibilitiesLead product requirements definition, research,...


  • Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    Join Our Team as a Senior Product ManagerWe are seeking a highly skilled Senior Product Manager to lead our Digital Payments team at Amazon Pay (India) Private Limited. As a key member of our team, you will be responsible for driving the development and launch of innovative products that enhance the user experience and drive business growth.About the RoleThe...


  • Bengaluru, India Amazon Pay (India) Private Limited Full time

    This role entails Social media management for Amazon Pay, producing key insights across industry and managing end to end operations for NPS, you will also closely work with external vendors to drive some of the key projects.Key job responsibilitiesHow can you tell if your customers are happy with your product? What drives customer loyalty and happiness?...


  • Bengaluru, Karnataka, India Amazon Pay(India) Private Lmtd Full time

    About the RoleWe are seeking a highly skilled Product Marketing Manager to join our team at Amazon Pay India Private Limited. As a key member of our marketing team, you will be responsible for driving effective marketing strategies to promote our emerging payments products.Key ResponsibilitiesDevelop and execute marketing plans to increase awareness and...


  • Bengaluru, India Amazon Pay(India) Private Lmtd Full time

    Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial leader with a strong work ethic ? Want to work in one of the fastest growing and most innovative businesses at Amazon? Interested in working in a high impact role? If yes, this opportunity will...


  • Bengaluru, Karnataka, India Amazon Pay(India) Private Lmtd Full time

    Job Title: Product Marketing Manager - Amazon PayAmazon Pay is seeking a highly skilled Product Marketing Manager to drive the growth of our emerging payments business. As a key member of our marketing team, you will be responsible for developing and executing marketing strategies to increase awareness and adoption of our payment products.Key...


  • Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    Role Overview: We are seeking a talented Senior Program Manager to lead customer experience initiatives for Amazon Pay, driving end-to-end operations and process improvements.Key Responsibilities: Manage Amazon Pay's Net Promoter Score, Social Media, and Competitive Insights programs, collaborating with cross-functional teams and external...


  • Bengaluru, India Amazon Pay (India) Private Limited Full time

    Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce, experienced, and entrepreneurial leader with a strong work ethic? Interested in working in a high impact role? Does the opportunity of accelerating growth of a large business and innovating to delight customers appeal to you?...


  • Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    About the RoleWe are seeking a highly skilled Senior Program Manager to lead the development and execution of strategic initiatives for our Gift Cards business in India. As a key member of our team, you will be responsible for driving growth, improving customer engagement, and reducing fraud and abuse.Key ResponsibilitiesDefine and drive new growth...


  • Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    Job TitleProgram Manager, Amazon PayJob SummaryAs a Program Manager at Amazon Pay, you will play a key role in driving the success of our payment solutions. You will be responsible for managing end-to-end operations, producing key insights, and collaborating with external vendors to drive key projects.Key ResponsibilitiesDevelop and implement process...

  • Program Manager

    3 weeks ago


    Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    Program Manager - Amazon PayAmazon Pay is seeking a highly skilled Program Manager to join our team in Bengaluru, India. As a Program Manager, you will be responsible for overseeing the end-to-end operations of our Net Promoter Score (NPS) program, managing social media listening and escalations, and coordinating with external vendors to drive key...


  • Bengaluru, India Amazon Pay (India) Private Limited Full time

    The successful Category Manager (CM) will lead Financial Services payments – the fastest growing portfolio within bill payments and the largest size in terms of value. This portfolio will specifically include Credit Card bill payments, Insurance Premium Payments and other new-age use-cases.The CM at Amazon will have end to end responsibility of the...


  • Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    Job Description:As a Sales Specialist at Amazon Pay, you will play a key role in driving the adoption of Amazon Pay among offline merchants in India. Your expertise in sales and business development will help you build strong relationships with key partners and drive business growth.Key Responsibilities:Develop and implement sales strategies to drive Amazon...


  • Bengaluru, Karnataka, India Amazon Pay (India) Private Limited Full time

    About the RoleWe are seeking a highly skilled Category Manager to lead our Financial Services payments team at Amazon Pay (India) Private Limited. As a key member of our team, you will be responsible for driving the growth and customer experience of our bill payments and financial services portfolio.Key ResponsibilitiesManage a partner ecosystem of large...