AA-Customer insight Associate manager

4 weeks ago


Sany, India Xander Talent Full time
Data Analysis and InsightsGeneration: Collect analyze and interpretdata related to airline operations including flight performanceontime arrivals passenger satisfaction and operational costs fromprimary and secondary sources Identifytrends patterns and key performance indicators (KPIs) to developactionable insights Present findings tostakeholders including management operations teams andcrossfunctional departments Deeper insightsto support the ongoing projects and initiation of newprojects Provide preliminary commentary toexplain business performance drivers and optimizationopportunities2. OperationalEfficiency: Identify areas for operationalimprovement through data analysis process mapping and operationalbenchmarking Collaborate with operationsteams to develop and implement strategies to optimize flightschedules crew utilization resource allocation and otheroperational processes Monitoring &quality checks on the implemented projects chatbot voicebotcustomer notifications feedback mechanisms3.Project Management: Lead crossfunctionalprojects aimed at enhancing operational efficiency cost reductionand customer experience Define project scopeobjectives and deliverables ensuring adherence to timelines andbudgets Collaborate with stakeholders togather requirements assess risks and manage projectdependencies Regularly report projectprogress to senior management highlighting achievements challengesand proposed solutions4. PerformanceMonitoring and Reporting: Develop andmaintain dashboards and reports to track key operationalmetrics Monitor performance againstestablished KPIs and benchmarks identifying areas of concern orimprovement Prepare regular reports andpresentations for management providing insights and recommendationsto drive decisionmaking5. StakeholderCollaboration: Collaborate withcrossfunctional teams including flight operations maintenancecustomer service finance and marketing to gather insights and drivealignment on operational initiativesProviding support to stakeholders regarding insights/datarequirements with tables/charts/stories using relevant datapointsKnowledge Skills andExperienceQualification Graduate with 35years of experience in a similarroleRequirement Existing research knowledgeexperience in giving actionable business recommendations based onlearnings/synthesis of data (internal & external) Goodreport writing skills and expectational presentation skills (PPT)Strong proficiency in data processing tabulation and analysis(Excel) and visualization tools (Power BI Tableau) is a plusWorking knowledge of Salesforce reporting and dashboarding isdesirable Strong analytical and problemsolving skills with theability to dissect complex problems and derive actionable insightsCustomer Centric Ability to understand and prioritize stakeholderneeds. Creates value through business impact leveraging primary& secondary research Excellent communication skills bothwritten and verbal with the ability to present complex informationin a clear and concise manner Project management experienceincluding project scoping planning execution and monitoring Abilityto work effectively in a fastpaced dynamic environment handlingmultiple projects simultaneously Knowledge of industry bestpractices trends and emerging technologies in airline operations isaplus

customerinsights,reporting,research,industry knowledge,datavisualization,data analysis,data processing,analyticalskills,analyzing data,crew utilization,businessrecommendations,voicebat,project management,centric,collectingdata,stakeholder collaboration,interpreting data,presentingfindings,kpi,benchmarking,customer centric,presentationskills,dashboarding,problem-solving skills,project managementexperience,chatbot,customer happiness,identifyingtrends,communication skills,salesforce reporting,insightsgeneration,performance monitoring,reportwriting



  • sany, India QuidInsights Full time

    Overview: The CustomerService Associate plays a crucial role in our organization by beingthe primary point of contact for customers. They are responsiblefor addressing customer inquiries resolving issues and ensuringcustomer satisfaction. The role is vital in maintaining positivecustomer relationships and contributing to the overall success ofthe...


  • sany, India Vyzen Full time

    Job Title: AssociateTechnical Account Manager Location:Bangalore India ( This is a hybrid position) Shift Timings:EMEA Shift ( 12pm to 10pm IST) Function: ProfessionalServicesPosition Type: RegularFulltimePosition Level: Level2 ( 3yrs to 5yrs exp) Asthe Associate Technical Account Manager you will be workingalongside our technical account managers and will...


  • Sany, India Flights guru Full time

    Overview:The SeniorAccounts Associate plays a crucial role in the organizationsfinance department overseeing the financial activities ensuringaccuracy and supporting the management decisions. This positionrequires meticulous attention to detail and a strong understandingof accounting principles.KeyResponsibilities:Manage and overseethe daily operations of...


  • sany, India Flights guru Full time

    Overview: The SeniorAccounts Associate plays a crucial role in the organizationsfinance department overseeing the financial activities ensuringaccuracy and supporting the management decisions. This positionrequires meticulous attention to detail and a strong understandingof accounting principles.KeyResponsibilities: Manage and overseethe daily operations of...

  • Market Insight

    3 weeks ago


    sany, India Randstad India Full time

    Role : 1. This position will beinvolved in project management and research operations for theteam. 2. The candidate would be expected topartner and work with the researchers in the team and support themwith project initiation process vendor coordination knowledgemanagement etc. 3. Should be able tocommunicate effectively and coordinate with the researchers...


  • Sany, India Kalvium Full time

    Kalvium is seeking a dynamic and talentedindividual to join our team which is transforming higher education.As an Associate Manager of University Relations you will play apivotal role in our Universityled Admission driving and optimizingour admission processes at various universities fosteringcollaboration across various functions and university...


  • Sany, India IndiSquad Full time

    Help people buy their dream home Become thevoice of our client.Fast track your careergrowthThe major outcomes of this role willbe to:Sign 3 LOIs a week 36 intotal.Collaborate with the marketing team tocreate engaging content and 2 videos on weeklybasis.CompetenciesRequired:Willing to work UShours.Ability to record and publish...


  • sany, India Cobold Digital LLP Full time

    Overview: As anAssociate Customer Success Intern you will play a crucial role inensuring customer satisfaction and retention. This internshipposition is vital to the organizations success as you will workclosely with the customer success team to deliver exceptionalservice and support to our clients.KeyResponsibilities: Assist in managingcustomer inquiries...


  • sany, India Silverpeople Full time

    RequiredSkills/Expertise: Willbe responsible & accountable for all activitiesof the Customer Service Team will have to ensure they arecustomerfocused and ready to deliver timely and accurateresponses. Should have extensiveexperience of managing operational customer serviceteams. Need prior experience of customerservice in a productbasedorganization....


  • Sany, India Silverpeople Full time

    RequiredSkills/Expertise:Willbe responsible & accountable for all activitiesof the Customer Service Team will have to ensure they arecustomerfocused and ready to deliver timely and accurateresponses.Should have extensiveexperience of managing operational customer serviceteams.Need prior experience of customerservice in a productbasedorganization.Extensive...


  • sany, India The 1 Club Full time

    Responsibilities: CustomerEngagement: Proactively engage with customers tounderstand their needs and provide timely assistance in resolvingqueries. QueryResolution: Effectively address customer inquiriesconcerns and issues through various communication channels (emailchat phone) ensuring a positiveresolution. ProductKnowledge: Develop a deep understanding...


  • Sany, India Acme Services Private Limited Full time

    JobResponsibilities: Customer Interaction: Interactwith customers and prospects through various channels such as phoneemail chat or inperson to provide information resolveinquiries and offer solutions. Sales and Upselling:Identify opportunities to promote products or services and meetsales targets by crossselling upselling and offeringpersonalised...


  • sany, India Skillhub Consulting Pvt Ltd Full time

    Business Enablers (a SkillhubConsulting subsidiary) is an HRsolutions provider that specializes in strategic HR solutions. Fromtalent acquisition to organizational development interventions andstrategic consulting were dedicated to enhancing your workforce anddriving growth.RoleDescription: DevshreemSolutions Private Limited Devshreem SolutionsPrivate...


  • Sany, India Suvidha Sewa Pvt. Ltd. Full time

    Overview:The CustomerRelationship Manager plays a crucial role in maintaining positiverelationships with clients ensuring their satisfaction andultimately contributing to the companys success. This role isessential in managing the communication and interactions betweenthe organization and itscustomers.KeyResponsibilities:Correspond withinternational clients...


  • Sany, India Skillhub Consulting Pvt Ltd Full time

    Business Enablers (a SkillhubConsulting subsidiary) is an HRsolutions provider that specializes in strategic HR solutions. Fromtalent acquisition to organizational development interventions andstrategic consulting were dedicated to enhancing your workforce anddriving growth.RoleDescription:DevshreemSolutions Private LimitedDevshreem SolutionsPrivate Limited...

  • IT Sales Associate

    3 weeks ago


    Sany, India Pracemo Global Solutions Full time

    Overview:TheIT Sales Associate is a vital role within our organizationresponsible for driving sales of IT products and services. Thisrole involves engaging with clients understanding their IT needsand recommending suitable solutions. The IT Sales Associate plays akey part in maintaining strong client relationships and...


  • sany, India APEX Acreages Private Limited Full time

    APEX Acreages Private Limited is lookingfor individuals who have the followingskillset:Strong analyticalskills Collaboration and interpersonalskills Ability to manage multiplestakeholders Ability to meetdeadlines Selfmotivated Roles andResponsibilities: Preparing& maintaining all internal Documents related to theproperty Handling allfrontend & backend...


  • Sany, India Eazy ERP Technologies Pvt Ltd Full time

    As the Alliance and StrategicManager you will be responsible for building and managing strategicpartnerships and alliances that drive business growth and enhanceour market position. You will play a key role in identifyingnegotiating and implementing partnerships that align with ourcompanys goals andobjectives.KeyResponsibilities:1.Partnership Development:...

  • MDM Associate

    4 weeks ago


    Sany, India Randstad India Full time

    MDM Associate Responsible formanaging the daytoday volumes on Master DataEnsure 100% data accuracy StrongCommunication Skills Adhere SLA >95% Should understand Compliance andMICS Strong Excel KnowledgeStrong SAP Ticketing Portal knowledgeStakeholder Management


  • Sany, India Hindustan Recruitment Service Full time

    Food and BeverageAssociateOverview:TheFood and Beverage Associate plays a crucial role in ourorganization by providing exceptional customer service and ensuringefficient food and beverage service operations. They areresponsible for delivering highquality dining experiences to ourguests and maintaining a clean and organized...