Customer Service Assistant Polish DutchFlemish or Norwegianspeaking

4 weeks ago


Sany, India Careerxtra Full time
Customer ServiceProfessionals Fluent in Polish Dutch Flemish or Norwegian NeededRelocation AssistanceAvailableWe are partneringwith a leading Outsourcing/BPO consultancy that is looking to hirea Customer Support Agent inRiga.
WorkDetails:
  • Work Model:Onsite
  • Location: RigaLatvia
  • Employment Type:Fulltime

Responsibilities:
  • Respondto incoming customer inquiries for a payment platform via phonechat and email and provide solutions to endusers.
  • Document case resolutions in the contactcenter tool based on clientcommunication.
  • Ensure cases are resolved withinthe case life cycle.
  • Escalate highpriorityissues as per client specifications to the immediate lead ifnecessary.
  • Work both independently and as partof a team.
  • Maintain effective communicationwith internal and external contacts.
  • Deliver anexceptional customer experience.
  • Adhere toquality standards on all handledcontacts.
  • Follow the work schedule and beprepared to start work on time.
  • Manage contactswhile meeting projectdefined targets: response time handle time andresolution rate.
  • Undertake any additional tasksthat may enhance client service or improve yourKPIs.
  • Participate in trainingsessions.

Requirements:
  • Professionalfluency in Polish Dutch/Flemish or Norwegian (C1 level) and English(B1 level) both spoken and written.
  • Priorexperience in an outsourced customer service environment is aplus.
  • EU citizenship or a valid work permit forLatvia.
  • Computer literate with a minimum typingspeed of 50 wpm at 90% accuracy.
  • An optimisticfriendly positive and selfdrivenindividual.
  • Ability to work in ateam.
  • A serviceoriented profile with a focus onproblemsolving.
  • Ability to work shifthours/parttime (as legally permissible) and adapt quickly tochanging priorities.
  • No negative remarks in abackground check such as a criminal record and willingness toundergo such a background check process during the recruitmentprocess.

Benefits:
  • Paidstartup training and professional developmentsessions.
  • Support withrelocation.
  • A dynamic and diverse role in apleasant and modern environment.
  • Opportunitiesfor personal and professionalgrowth.
  • Teambuildingactivities.

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