Current jobs related to Senior Performance Support Specialist - Hyderabad - ServiceNow

  • Senior IT Support Specialist

    1 day ago

    Hyderabad, Telangana, India Parexel Full time

    Unlock Your Potential as a Senior IT Support SpecialistAt Parexel, we're committed to empowering our teams to deliver exceptional results. As a Senior IT Support Specialist, you'll play a critical role in ensuring the seamless operation of our SharePoint Online applications.Key ResponsibilitiesProvide daily support and administration for SharePoint Online...

  • Senior IT Support Specialist

    1 week ago

    Hyderabad, Telangana, India Parexel Full time

    Unlock Your Potential as a Senior IT Support SpecialistAt Parexel, we're committed to delivering exceptional support to our clients and end-users. As a Senior IT Support Specialist, you'll play a vital role in ensuring the smooth operation of our SharePoint Online applications.Key Responsibilities:Provide daily support and administration of SharePoint Online...

  • Senior Java Support Specialist

    3 days ago

    Hyderabad, Telangana, India Chiselon Technologies Pvt Ltd Full time

    Job Title: Senior Java Support SpecialistWe are seeking an experienced Senior Java Support Specialist to join our team at Chiselon Technologies Pvt Ltd.Key Responsibilities:Resolve complex technical issues related to Java-based applications.Collaborate with development teams to provide feedback and suggest improvements.Document and maintain a knowledge base...

  • Senior Technical Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India Ctrl Sourcing Private Limited Full time

    Job Title: Senior Technical Support SpecialistAbout the Role:We are seeking a highly skilled Senior Technical Support Specialist to join our team at Ctrl Sourcing Private Limited. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and...

  • Senior Digital Client Support Specialist

    3 days ago

    Hyderabad, Telangana, India People First Consultants Full time

    Job Title: Senior Digital Client Support SpecialistJob Summary: We are seeking a highly skilled Senior Digital Client Support Specialist to join our team at People First Consultants. As a Senior Digital Client Support Specialist, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key...

  • Senior Coupa Application Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India YALLAS TECHNOLOGY SOLUTIONS Full time

    Job Title: Senior Coupa Application Support SpecialistYallas Technology Solutions is seeking a highly skilled Senior Coupa Application Support Specialist to join our team. As a key member of our application support team, you will be responsible for providing daily application support and necessary setup/configuration for Coupa, including user administration,...

  • Senior Windows Desktop Support Specialist

    5 days ago

    Hyderabad, Telangana, India SkySys Full time

    Job Title: Senior Windows Desktop Support SpecialistJob Summary: We are seeking a highly skilled Senior Windows Desktop Support Specialist to join our team at SkySys. The ideal candidate will have extensive experience in providing top-notch support for Windows desktops, laptops, and software components. Key responsibilities include deploying Microsoft tools,...

  • Senior Technical Support Specialist

    2 weeks ago

    Hyderabad, India Saiva system India pvt LTD Full time

    Senior End User Support SpecialistWe are seeking a highly skilled and experienced Senior End User Support Specialist to join our dynamic team at Saiva System India Pvt. Ltd. As a key member of our IT support team, you will play a critical role in providing exceptional technical support to our end-users, ensuring their seamless access to IT resources and...

  • Senior Technical Support Specialist

    2 weeks ago

    Hyderabad, India Saiva system India pvt LTD Full time

    Senior End User Support SpecialistWe are seeking a highly skilled and experienced Senior End User Support Specialist to join our dynamic team at Saiva System India Pvt. Ltd. The successful candidate will play a critical role in providing exceptional technical support to our end-users, ensuring their seamless access to IT resources and applications.Key...

  • Senior Technical Support Specialist

    3 days ago

    Hyderabad, India Saiva system India pvt LTD Full time

    Senior End User Support Specialist Job DescriptionWe are seeking a highly skilled Senior End User Support Specialist to join our dynamic team at Saiva System India Pvt. LTD. The ideal candidate will play a critical role in providing exceptional technical support to our end-users, ensuring their seamless access to IT resources and applications.Key...

  • Senior Technical Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India Ctrl Sourcing Private Limited Full time

    Job Title: Senior Technical Support SpecialistJob Description:We are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team at Ctrl Sourcing Private Limited. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are...

  • Senior Application/Production Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India AT&T Full time

    Job Title: Senior Application/Production Support SpecialistJob Summary:We are seeking a highly skilled Senior Application/Production Support Specialist to join our team at AT&T. As a key member of our support team, you will provide expertise and collaborate with stakeholders to troubleshoot issues and ensure the success and excellence of our applications.Key...

  • Senior IT Support Specialist

    5 days ago

    Hyderabad, Telangana, India Parexel Full time

    Unlocking Potential in SharePoint OnlineAt Parexel, we're committed to delivering exceptional support and services to our clients. As a Senior IT Support Specialist, you'll play a vital role in ensuring the smooth operation of our SharePoint Online applications.Key Responsibilities:Provide daily support and administration for SharePoint Online...

  • Customer Service Executive

    5 months ago

    Hyderabad, India Technology Support Specialist Full time

    **Job Description: Customer Service Executive (Banking Sector)** **Position Overview**: **Requirements**: Education: Minimum graduation in any discipline. A background in finance, commerce, or banking will be an added advantage. Language Skills: Fluency in Hindi and English is mandatory, both written and verbal. Communication: Strong interpersonal and...

  • Senior Technical Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India NCR Voyix Full time

    Job Title: Senior Technical Support SpecialistJob Summary:We are seeking a highly skilled Senior Technical Support Specialist to join our team at NCR Voyix. As a key member of our support organization, you will be responsible for providing advanced technical support to our customers, resolving complex issues, and collaborating with internal teams to improve...

  • Senior Technical Support Specialist

    1 day ago

    Hyderabad, Telangana, India Microsoft Full time

    OverviewAt Microsoft Advertising, we're committed to empowering digital advertising professionals to achieve their goals. As a Senior Technical Support Specialist, you'll play a crucial role in ensuring the success of our customers and partners by providing advanced technical support for Microsoft online advertising global sales teams. With a focus on paid...

  • IT Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India OppenheimerFunds Distributor, Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced IT Support Specialist to join our team. The successful candidate will be responsible for providing technical support and assistance to our end-users, ensuring that they have a seamless and productive experience.Key ResponsibilitiesProvide technical support and assistance to end-users via phone,...

  • Desktop Support Specialist

    5 days ago

    Hyderabad, Telangana, India Sisco Jobs Full time

    Job Title: Desktop Support SpecialistJob Summary:We are seeking a skilled Desktop Support Specialist to join our team at Sisco Jobs. As a Desktop Support Specialist, you will be responsible for providing technical support to our office employees for desktop systems, hardware, software, and peripherals.Key Responsibilities:• Provide day-to-day technical...

  • Senior IT Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India Silicon Labs Full time

    Job Title: Senior IT Support SpecialistWe are Silicon Labs, a leader in secure, intelligent wireless technology for a more connected world. Our integrated hardware and software platform, intuitive development tools, unmatched ecosystem, and robust support make us the ideal long-term partner in building advanced industrial, commercial, home, and life...

  • Performance Specialist

    6 days ago

    Hyderabad, Telangana, India Overture Rede Private Limited Full time

    Job Title: Performance SpecialistOverture Rede Private Limited is seeking a skilled Performance Specialist to join our team. The ideal candidate will have a strong background in ServiceNow development and a minimum of 3 years of experience in performance testing using JMeter.Key Responsibilities:Design and implement performance testing strategies using...

Senior Performance Support Specialist

4 months ago

Hyderabad, India ServiceNow Full time
Job Description

Who are the Account Escalation Analyst Team? 

A global group of highly skilled engineers working alongside Account Escalation Managers to tackle the most complex technical issues faced by our customers. With senior-level visibility both internally and within client organizations this team is crucial in maximising customer satisfaction, maintaining product success, and delivering innovation whilst providing world-class service.

We are seeking skilled recruits in India to help focus on the identification and diagnosis of emerging performance issues before they become customer-impacting and to operate as part of the wider team to ensure timely resolution to customer-impacting issues.

As a Senior Performance Support Specialist you will... 

  • Successfully diagnose the entire technology stack, from the front-end to the back end, to determine where to start troubleshooting an issue. 
  • Interpret technical data to identify trends and resolve system bottlenecks 
  • Work on performance tuning of our web-based applications 
  • Liaise with clients directly and deliver great customer service instilling trust from our clients.  
  • Work as part of a global team and potentially travel to US for knowledge sharing.  

Qualifications

To be successful in this role you have:

Successful candidates will have at least 5 years’ experience in a Technical Support or similar role.   In addition, the ideal candidate will be someone who has:

  • Demonstrated the ability to troubleshoot complex technical issues
  • Strong Experience with relational databases (e.g. MySQL, Oracle)
  • Java experience
  • Experience in one (or more) scripting languages: 
JavaScript, Python, Perl, Unix Shell, Windows Shell)
  • Advanced Unix/Linux experience
  • Working knowledge of the components in a web applications stack.
  • Experience diagnosing performance degradation (e.g. explain plans, database tuning)
  • Experience working well in a team environment while also being able to work productively while unsupervised

Nice to have skills:

  • Statistical modelling
  • Data analysis
  • Experience of using BigData/Hadoop
  • Machine Learning

 

This is a critical role for the company where you receive full product training and interact with some of our biggest accounts.



Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

 

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.