Associate- Customer Retention

Found in: Talent IN C2 - 2 weeks ago


Bengaluru, India DrinkPrime Full time

About DrinkPrime:

DrinkPrime is a subscription-based drinking water solution that began as a response to the unreliable supply of safe drinking water across Urban India. Over time we have evolved into an organization that is driven by a singular mission, to change the way people think about the water they drink. Through our subscription-based model, we provide customers with water purifiers that use integrated technology to help them monitor the quality of the water they consume every day. 

At DrinkPrime, we are on a mission to make safe drinking water accessible and affordable to every resident in India. We are backed by Tier 1 VCs and many prominent angels. They believe in the vision, mission, and team of DrinkPrime. With our tech-first approach, we are taking up this audacious mission and believe in solving it. Be a part of history and join us. We can solve this problem together. 

 

Job Description:

Our Customer Retention Specialist plays a crucial part in the mission towards the growth of the organization by improving customer retention & loyalty. In a fun and fast-paced environment, this position requires Call, Email, and Chat communication with customers. 

 

What will you be doing…

• Connect with the customers who raise requests to unsubscribe 

• Understand customer’s journey & gather information about issues faced during the tenure 

• Retain customers by resolving their issues & providing suitable offers 

• Arrange return pick-up & refunds for customers that could not be retained and close loop 

• Develop new retention strategies based on customer’s feedback & journey 

• Maintain up-to-date knowledge of the company’s current promotions & processes necessary to meet or exceed Retention goals 


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