Customer Support Associate
2 weeks ago
Job Title:Customer Support Associate ( FRESHERS &EXPERIENCED CANDIDATES )
Company:Sutherland & Airbnb
Location:Hyderabad (Manikonda)
Salary:
- Up to 4 LPA(Experienced Candidates)
- 2.5 to3.5 LPA (Freshers)
Job Type:Fulltime
Shift: 24/7Rotational Shift with 2 RotationalWeek Offs
Industry:Customer Support
Highest Qualification:102
ExperienceRequirements:
- Minimumof 6 months of international voice experiencerequired.
LanguageProficiency:
- Excellent command ofEnglish.
Job Summary: Join our team asa Customer Support Associate where youwill provide topnotch customer serviceto consumers via telephoneinstant messaging andemail. You will be responsible forhandling customer inquiries resolvingbasic support issues and escalatingmore complex problems to the appropriate productsupport specialists.
KeyResponsibilities:
- Provide customersupport by phoneemail or instantmessaging to consumers.
- Serve asthe primary contact for inboundcustomer issues escalating technical productrelatedissues as needed.
- Process ahigh volume of inquiries related toFIS products and services aiming toresolve a targeted percentage of theseinquiries.
- Troubleshootcustomer problems identify the rootcause and utilize tools and resources effectively toresolve issues.
- Follow up on escalated issueswith coaching andmentoring to enhance overall knowledgeand problemsolving skills.
- Track and documentinbound support requests ensuringproper notation of customer issues.
- Updatecustomer information accurately and meet qualitystandards adherence toschedule and average handlingtime.
- Provideguidance and/ormentoring to less experiencedCustomer Service Associates asneeded.
- Perform other related duties asassigned.
Benefits:
- Oneway cabfacility available.
Application Process:Interested candidates are invited to submit their resume and coverletter to or contact us at.
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