Customer Support Associate

3 weeks ago


Hyderabad, Telangana, India HRH Next Services Pvt. Ltd. Full time

Customer Support Associate Job Description

At HRH Next Services Pvt. Ltd., we're seeking a skilled Customer Support Associate to provide top-notch customer service experiences. Key responsibilities include providing support through voice and non-voice channels, addressing customer concerns, and maintaining accurate records of interactions.

Responsibilities:

  • Deliver exceptional customer service through various communication channels.
  • Assist customers with inquiries, issues, and requests in a professional manner.
  • Address customer concerns, provide accurate information, and offer suitable solutions.
  • Maintain detailed and accurate records of customer interactions.
  • Collaborate with the team to ensure timely issue resolution.
  • Adapt to rotational shifts to accommodate morning and evening schedules.

Qualifications and Skills:

  • Minimum 6 months of BPO field experience is required.
  • Proficiency in English and Hindi languages is essential.
  • Inter and above qualification is preferred.
  • Strong communication skills, both verbal and written.
  • Problem-solving attitude and ability to handle customer concerns effectively.
  • Flexible to work in rotational shifts.
  • Positive and proactive approach towards customer interactions.

Interview Details:



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