Customer Support Associate
3 weeks ago
Customer Support Associate Job Description
At HRH Next Services Pvt. Ltd., we're seeking a skilled Customer Support Associate to provide top-notch customer service experiences. Key responsibilities include providing support through voice and non-voice channels, addressing customer concerns, and maintaining accurate records of interactions.
Responsibilities:
- Deliver exceptional customer service through various communication channels.
- Assist customers with inquiries, issues, and requests in a professional manner.
- Address customer concerns, provide accurate information, and offer suitable solutions.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with the team to ensure timely issue resolution.
- Adapt to rotational shifts to accommodate morning and evening schedules.
Qualifications and Skills:
- Minimum 6 months of BPO field experience is required.
- Proficiency in English and Hindi languages is essential.
- Inter and above qualification is preferred.
- Strong communication skills, both verbal and written.
- Problem-solving attitude and ability to handle customer concerns effectively.
- Flexible to work in rotational shifts.
- Positive and proactive approach towards customer interactions.
Interview Details:
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