Associate Consultant, Professional Services

3 weeks ago


Hyderabad, India Highspot Full time

What You'll Do

The Associate Consultant supports our customer engagements by building Highspot solutions that enable the successful use of key Highspot features. You will work directly with our Senior Consultants to deliver these outcomes. You will:Deliver and prioritize tasks across multiple concurrent customer engagements Ensure all customer deliverables are completed on time, within the provided budget, and with comprehensive attention to detailConvert requirements from customers and Senior Consultants into finalized deliverables within the Highspot environment and other relevant software tools (e.g. Sharepoint, Google Drive), including but not limited to content upload, content organization, SmartPage build, lesson assemblyBecome a technical subject matter expert with a deep understanding of Highspot’s product functionality and featuresEvaluate and provide feedback to refine the future of Professional Services delivery at HighspotDevelop productive and collaborative working relationships with the other members of the Professional Services Team and our partner teamsSupport the build and maintenance of team operations tasks in collaboration tools, as needed

Your Background

Technical acumenYou have proven experience in learning new software toolsYou have hands-on working experience in the configuration, customization, and implementation of SaaS applicationsYou have a passion for working with web-based technologies and a desire to deeply understand Highspot’s benefits, use cases, and business and technical elementsYou have a general understanding of the broader Sales Tech ecosystem and how Highspot fits inConsulting skillsYou have a high level of motivation, are a self-starter, excellent at follow-up, and are a team player with the ability to deliver within defined timelinesYou have strong communication skills and proactively communicate issues or timeline risksYou are organized and can effectively manage multiple projects at onceThought leadershipSales Enablement and supporting the delivery of excellent customer experiences excite you. You are keen to develop your domain expertise furtherYou make whatever team you are on better by identifying opportunities to improve processes, create new offerings, and codify best practicesTeamworkYou have a growth mindset and the desire to work in a fast-paced, collaborative environmentYou focus on the outcomes for the team, not the details of your job descriptionYou love to learn from others and to contribute to the learning of the group

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