Professional Services Project Coordinator
3 weeks ago
Role:
Splunk Professional Services (PS) is a growing and dynamic organization that plays a key role in the success of our customers, our employees, and our company. Our PS Project Coordinators lead customers, partners, and Splunk teams through the implementation of projects using a combination of management and technical skills. They are highly organized, strong communicators, and have a real passion for driving successful customer outcomes. If you possess the ability to manage a portfolio of light to medium-complexity projects and have associate-level experience in project management standard processes, consulting, and leading technology implementation projects, then this role may be exactly the challenge you are seeking. Our goal is not only to make our customers successful but to take your project management skills to the next level.Responsibilities:
Responsible for project kickoff and closure activitiesCoordinate with customers for schedule availability and submit resource requests for technical deliveryUnderstand customer technical scope and any onboarding requirements (i.e. background checks, fingerprints, badging, network access, etc.)Partner with other PS stakeholders to ensure scope is delivered timely and within budgetCreate and maintain technical project plans outlining tasks, achievement dates, and allocation of resources aligned to statements of work (SOWs)Provide timely and accurate status updates to all customer, partner, and Splunk stakeholders upon requestOwn and manage technical project issues through to resolution, and ensure expectations are clearly set with customer and Splunk teamsMaintain and foster Splunk, partner, and customer relationshipsIdentify and promote opportunities for Splunk products and services to meet additional customer requirementsMaintain up-to-date knowledge of Splunk products, industry-standard processes, and project management skills through continuous learningManage various operational reports to support data hygiene within FinancialForceManage Estimated vs. Actual time delivery through timecard review and reconciliationDesired Skills and Experience:
4+ years of project management or service delivery management experience in a customer-facing roleExperience leading delivery of customer projects with cross-functional teams using waterfall and agile project delivery methodologiesDemonstrate the confidence and interpersonal skills needed to conduct effective executive presentationsExcellent verbal and written communication skillsAbility to thrive in a dynamic, fast-growing environment while working independently and remotely from other members of your teamBA/BS preferred in business management, computer science, computer engineering or equivalent work experienceExperience working for a software vendor preferredProfessional Services tools familiarity: Professional Services Automation, CRM, and Project Management tools, such as FinancialForce, Salesforce, Jira, SmartsheetsWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.-
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hyderabad, India Splunk Inc Full timeRole: Splunk Professional Services (PS) is a growing and dynamic organization that plays a key role in the success of our customers, our employees, and our company. Our PS Project Coordinators lead customers, partners, and Splunk teams through the implementation of projects using a combination of management and technical skills. They are highly organized,...
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