Project Coordinator
1 month ago
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South Florida Business Journal, Best Places to Work 2024 Inc. 5000 Fastest-Growing Private Companies in America 2023 Company of the Year | 2023 BIG Innovation Awards Fastest-Growing Company of the Year – Large (Bronze) | 2022 Best in Biz AwardsWho we are:
We Are Modernizing Medicine (WAMM) We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.
The role of the Project Coordinator is to manage the full implementation projects, activities and tasks of ancillary products, complete tasks according to deadlines created by Modernizing Medicine, advise clients on successful implementation methodologies, and deliver successful schedule resourcing. This role Is also responsible for supporting the Implementation team to successfully onboard new clients.
Own all aspects of project creation and administration within the assigned medical specialty. Advise clients of available resources during the implementation cycle. Follow service delivery standards, project plans, and related documentation to ensure a high level of success during theimplementation process. Provide regular internal communications regarding the resource availability to help the team ensure the client
expectations are met by developing detailed work plans, schedules, project timelines, and status reports while advising
and solutioning any resource constraints. Stay proactively engaged with the client to ensure the product or service is functioning as intended and adding expected
value. Track and manage success through metrics such as client engagement scores, measures of churn, contract addendums
and billable hours. Maintain and monitor multiple simultaneous implementation projects in preparation for the kick-off to the Project
Manager. Use independent thinking on all project deliverables ensuring the clients create an obtainable timeline avoiding
escalations and management assistance. Provide responsive resource-scheduling support to our project management team who serve as primary points of
contact for our core solutions implementations. Manage and onboard all relevant add-on service billable product implementations including activation and overseeing
any necessary training ensuring client success. Ownership of all initial project kick off responsibilities and key stakeholder for the Sales to Client Services hand-off.
Skills Requirements
Requires 1-3 years of relevant experience. Project coordination experience preferred. Excellent communication skills, verbal and written. Ability to produce high KPI metric results and successful service delivery functions. Capability to efficiently complete tasks in a fast-paced environment. Exceptional organizational skills and detailed oriented. Strong computer skills, including Google Docs and Microsoft Suite (Excel, Word, and PowerPoint). Experience with CRM, Salesforce, Cloud Coach, Smartsheet, or similar products. Maintain the characteristics of quality customer service. Full understanding of desktop hardware, software applications, operating systems, and network connectivity.ModMed Benefits Highlight:
At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including:
Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k) Plan with immediate vesting in the company matching contribution, Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.-
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