Investigation Specialist, WW FBA

6 months ago


Hyderabad, India Amazon Dev Center India - Hyderabad - A85 Full time
Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the Earth’s largest selection and lowest prices. These Sellers offer hundreds of millions of unique products providing a broad and diverse inventory of products from Books, Electronics and Apparel to Consumables and beyond. Fulfillment By Amazon (FBA) enables Sellers to provide fast and efficient deliver to their customers using Amazon fulfillment services and now make up the majority of the business on Amazon.com.

Amazon is seeking Investigation Specialists to join the FBA Seller Experience within the Supply Chain & Optimization Technology organization. We support Amazon’s Global Supply Chain process with investigative research involving Seller fee disputes, Seller requests for additional storage space, and contacts involving Inventory Management data issues and disputes. We believe consistency is the foundation to the world-class service we provide our Sellers and Inventory Planning & Control (IPC) is at the center of ensuring consistent and fair evaluation of Seller disputes. The Contact Team consists of highly specialized investigators who support FBA through manual investigations utilizing data analysis world-wide with varying Seller pain points in the inventory cycle.

An Investigation Specialist provides timeline resolution to the issue(s) in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive the Seller Experience without compromising on time. The candidate should be able to communicate clearly in the written and oral form. An Investigation may interact with Technology on behalf of the Seller to resolve a Tech escalation, or work with Seller Support to improve a Seller communication or process to reduce Seller contacts.

Key job responsibilities
* Managing time effectively and independently to research Seller discrepancy requests, understand trends and call-out new or different trends in order to accurately resolve Seller issues.
* Communicating with Sellers and FBA business partners effectively using clear and professional oral and written communication.
* Document outcome of investigations with Sellers in a succinct and reliable method.
* Conducting multiple investigations with Amazon Sellers daily that aim to resolve disputes while utilizing Excel.
* Providing prompt and efficient service to Amazon Sellers including the appropriate escalation of Seller issues.
* Maintaining accountability to attendance, productivity, and quality expectations while adapting to the changing requirements of the business.
* Providing root cause resolution for FBA Seller and Customer issues.

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

BASIC QUALIFICATIONS

- 1+ years of customer service experience
- Experience with Microsoft Office products and applications
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience in payments or e-commerce

PREFERRED QUALIFICATIONS

- Bachelor’s Degree
- Experience in a contact center environment
- Experience handling multiple key priorities at the same time
- Experience with fraud or risk investigations, or in payments/banking
- Knowledge of FBA and Seller Central

  • Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad - A85 Full time

    At Amazon Dev Center India - Hyderabad - A85, we're seeking a highly skilled Global Supply Chain Investigator to join our FBA Seller Experience team. As an Investigation Specialist, you'll play a critical role in resolving Seller disputes and ensuring consistency in our global supply chain process.About the RoleWe're looking for a motivated and...


  • Hyderabad, India ADCI HYD 13 SEZ Full time

    Amazon currently seeks a creative, dynamic and experienced Manager to lead the growing FBA Support Ops team in Hyderabad (IN). In Support Ops, our vision is to be the most trusted, cutting-edge Center of Excellence to empower our Selling Partners, Employees and Community to thrive with Amazon.The EU FBA Support Ops IN leader will support the growing needs of...


  • Hyderabad, India ADCI HYD 13 SEZ Full time

    Support Ops currently caters to Fulfillment by Amazon (FBA) for NA marketplace. FBA is built around Amazon’s world class capability in ordering, fulfillment, transportation and Customer service. By leveraging our current scale and supply chain, FBA provides a low cost alternative for fulfillment and enables third party Sellers to rapidly grow their...


  • Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    We are seeking an experienced and skilled Investigation Specialist to join our VOD (Voice of Drivers) team at ADCI HYD 13 SEZ. This role will play a critical part in improving the experience of DPs and making their journey friction-less.About UsAs a key member of the Worldwide Flex DP Insights & Experience (WW DPIX) team, we are passionate about creating a...


  • Hyderabad, India ADCI HYD 13 SEZ Full time

    Take the lead in scaling sustainability services for Sellers on Amazon! You will help creating more sustainable disposition channels to eliminate waste.Over the past 20 years, Amazon has reinvented on behalf of the Consumer and has become the largest internet retailers and marketplaces in the world with more than 152 million active customer accounts, more...


  • Hyderabad, India ADCI HYD 13 SEZ Full time

    We are VOD (Voice of Drivers) team which is one of the most important and integral part of Worldwide Flex DP Insights & Experience (WW DPIX) team with a vision to improve the experience of DPs and make their journey friction-less. VOD team is looking for a creative, analytical, dynamic and experienced Investigation Specialist to join us and help improve DP...


  • Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

    About the RoleWe are seeking an experienced Operations Manager to lead our Amazon FBA Support team in Hyderabad. As a key member of our organization, you will be responsible for driving results in a production environment and leading teams towards meeting operational metrics of quality, productivity, and service levels.Responsibilities:Lead multiple...


  • Hyderabad, Telangana, India WELLS FARGO BANK Full time

    About this role:We are seeking a highly skilled and experienced Senior Investigative Specialist to lead complex investigations with broad impact and act as a key participant in high-profile cases.The ideal candidate will have 5+ years of Investigations experience and be able to gather comprehensive evidentiary materials on cases with moderate to high risk or...


  • Hyderabad, Telangana, India NetEnrich Technologies Pvt Ltd Full time

    About NetEnrich Technologies Pvt LtdWe are seeking a skilled Cybersecurity Investigations Specialist to join our team. As a key member of our security operations team, you will be responsible for conducting in-depth investigations of security incidents, identifying potential threats, and working closely with cross-functional teams to mitigate risks. Your...

  • Investigation Spec.

    6 months ago


    Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad - A85 Full time

    Graduate in any discipline is required. Excellent written and spoken in French language, minimum Graduate with B2.2 Adv. Diploma/ certification holders required. Excellent interactive skills, with the ability to write & communicate complex issues appropriately and evidently to both internal and external stakeholders. Proactive, self-disciplined,...

  • Investigation Spec.

    6 months ago


    Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad - A85 Full time

    Graduate in any discipline is required. Excellent written and spoken in Spanish language, minimum Graduate with B2.2 Adv. Diploma/ certification holders required. Excellent interactive skills, with the ability to write & communicate complex issues appropriately and evidently to both internal and external stakeholders. Proactive, self-disciplined,...


  • Hyderabad, Telangana, India WELLS FARGO BANK Full time

    Wells Fargo Bank is seeking a skilled professional to fill the role of Senior Fraud Investigation Specialist. In this position, you will be responsible for identifying and investigating cases of fraud, working closely with cross-functional teams to analyze data and develop effective solutions.About UsWe are a leading financial institution dedicated to...


  • Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad - A85 Full time

    About the RoleWe are seeking an experienced Global Supply Chain Resolution Expert to join our FBA Seller Experience team within the Supply Chain & Optimization Technology organization at Amazon Dev Center India - Hyderabad - A85.Job SummaryThe successful candidate will be responsible for managing time effectively and independently to research Seller...


  • Hyderabad, Telangana, India HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...


  • Hyderabad, India Amazon Dev Center India - Hyderabad Full time

    Job Description: "Please note that this job role is a seasonal role ( FTC ) for 6 months on the payroll of Amazon."Investigation specialists are expert communicators and problem solvers obsessed with Customer success. They have a passion for proficiency, and efficiently navigate formal and informal channels to advocate on the Customer’s behalf. They take...


  • Hyderabad, India Amazon Dev Center India - Hyderabad Full time

    Speak, write, and read fluently in English - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Education Qualification: Graduation in any stream. - Passion for learning, improving and keeping up with risk trends in the e-commerce market and commitment to Amazon's emergence as the world's most customer-centric company -...


  • Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time

    Communication Skills - Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response. - Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills - Demonstrated ability...


  • Hyderabad, India ADCI HYD 13 SEZ Full time

    Amazon is seeking highly motivated Machine Learning Data associates for its Fulfillment by Amazon’s (FBA) Support Operations site in Hyderabad. FBA is a growing business built around Amazon’s world class capability in Ordering, Fulfillment, Transportation and Customer Service. By leveraging our current scale and supply chain, FBA can provide a low cost...


  • Hyderabad, India ADCI HYD 16 SEZ Full time

    Managers - Risk Investigations set the vision, direction, and culture of their teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions and weekly one-on-ones that focus on making our platforms safer to transact, improving customer satisfaction, monitoring real time service levels and schedule...


  • Hyderabad, India Amazon Dev Center India - Hyderabad Full time

    The mission of the Abuse prevention program is to provide highest bar of customer experience, protect brand and reputation of Amazon businesses while maintaining profitability. We consider customers who repeatedly violate Amazon policies as abusive. Currently, ARI supports manual investigations for Concession, Quantity limit, Buyer Rejects, Prime and Kindle...