![Amazon Dev Center India - Hyderabad](https://media.trabajo.org/img/noimg.jpg)
Transaction Risk Investigator
4 weeks ago
Job Description:
"Please note that this job role is a seasonal role ( FTC ) for 6 months on the payroll of Amazon."
Investigation specialists are expert communicators and problem solvers obsessed with Customer success. They have a passion for proficiency, and efficiently navigate formal and informal channels to advocate on the Customer’s behalf. They take full ownership of their functional issues and offer high quality solutions and they are the champion for proactive improvements.
The Investigation Specialists are technically competent, self-motivated individuals with the objective to deliver sustainable results that improve the customer experience. Ideal applicants will have experience in CTPS investigations. All candidates must be capable of succeeding in a fast-paced team environment with minimal supervision. The position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions and accounts.
"Please note that this job role is a seasonal role ( FTC ) for 6 months on the payroll of Amazon."
Key job responsibilities
Roles and Responsibilities:
This includes, but is not limited to:
•Investigate suspicious activities and behaviors that could pose a risk to Amazon or our customers in global markets
•Ensure high quality decision by applying CTPS standard operational procedures
Identify known fraud patterns, discover new modus operandi trends and take actions to minimize risks
•Use a wide range of internet and in-house tools to research transactions and gather data to make accurate decisions
•Take appropriate actions to identify and help minimize Amazon’s financial, legal and reputational risk
•Maintain high levels of confidentiality and data security standards
Achieve weekly productivity and quality standards for investigations
•Communicate via email and telephone with external and internal customers and financial institutions to make informed decisions about risk
About the team
About the ORG: CTPS-BRP-Risk Investigations
Buyer Risk Investigations works to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through the partnership of people and technology we will focus on our customers, think local - act global and scale through innovation. Buyer investigators specialists will always deliver on our service standards for our customers and with zero defects.
We are open to hiring candidates to work out of one of the following locations:
Hyderabad, TS, IND
BASIC QUALIFICATIONS
- Communication Skills • Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response. • Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance • Excellent problem solving skills • Demonstrated ability to analyze problems logically • Self-disciplined, diligent, proactive and detail oriented • Strong time management and organizational skills • Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent • Excellent ability to determine situational needs and provide appropriate solutionsPREFERRED QUALIFICATIONS
- Communication Skills • Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response. • Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills • Demonstrated ability to work independently and make complex investigation decisions with little to no guidance • Excellent problem solving skills • Demonstrated ability to analyze problems logically • Self-disciplined, diligent, proactive and detail oriented • Strong time management and organizational skills • Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent-
Transaction Risk Investigator
2 months ago
Hyderabad, India Amazon Dev Center India - Hyd Full timeCommunication Skills - Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response. - Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills - Demonstrated ability...
-
Transaction Risk Investigator
1 week ago
Hyderabad, Telangana, India Amazon Dev Center India - Hyd Full timeCommunication Skills - Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response. - Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills - Demonstrated ability...
-
Transaction Risk Investigator
2 weeks ago
Hyderabad, India Amazon Dev Center India - Hyd Full time1+ years of customer service experience - Speak, write, and read fluently in English - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce About the team: The mission of Shopping Experience Protection Operation (SEPO) is to build trust with all its Customers & Partners - Buyers,...
-
Transaction Risk Investigator
3 days ago
Hyderabad, India Amazon Dev Center India - Hyderabad Full timeSpeak, write, and read fluently in English - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays **About the team**: The mission of Shopping Experience Protection Operation (SEPO) is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling...
-
Transaction Risk Investigator
2 months ago
Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full timeCommunication Skills - Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response. - Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills - Demonstrated ability...
-
Transaction Risk Investigator
3 weeks ago
Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full timeCommunication Skills - Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response. - Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills - Demonstrated ability...
-
Transaction Risk Investigator
3 weeks ago
Hyderabad, India Amazon Dev Center India - Hyderabad Full timeSpeak, write, and read fluently in English - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Education Qualification: Graduation in any stream. - Passion for learning, improving and keeping up with risk trends in the e-commerce market and commitment to Amazon's emergence as the world's most customer-centric company -...
-
Transaction Risk Investigator
1 week ago
Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full timeSpeak, write, and read fluently in English Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Education Qualification: Graduation in any stream. Passion for learning, improving and keeping up with risk trends in the ecommerce market and commitment to Amazon's emergence as the world's most customercentric company Good Time...
-
Transaction Risk Investigator
1 week ago
Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time"Please note that this job role is a seasonal role (FTC) for 12 months on the payroll of Amazon."Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Buyer Abuse Operations Team in Hyderabad(Virtual) on Seasonal/Short term basis of 1 year post which...
-
Transaction Risk Investigator, CDT
3 weeks ago
Hyderabad, India ADCI HYD 16 SEZ Full time"Please note that this job role is a seasonal role (FTC) for 6 months on the payroll of Amazon"Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team in Bangalore. Candidates will be responsible for a wide range of duties...
-
Transaction Risk Investigator, CDT
1 week ago
Hyderabad, Telangana, India ADCI HYD 16 SEZ Full time"Please note that this job role is a seasonal role (FTC) for 6 months on the payroll of Amazon"Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team in Bangalore. Candidates will be responsible for a wide range of duties...
-
Transaction Risk Investigator
3 weeks ago
Hyderabad, India Amazon Dev Center India - Hyderabad Full time1+ years of customer service experience - Speak, write, and read fluently in English - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays The mission of Selling Partner Risk Operations (SPRO) is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception....
-
Transaction Risk Investigator, Ct-ops
2 months ago
Hyderabad, Telangana, India ADCI HYD 16 SEZ Full time1+ years of customer service experience - Speak, write, and read fluently in English - Experience in payments or e-commerce Transaction Risk Investigator - SPR **About the team**: The mission of Selling Partner Risk -Operations (SPR) is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and...
-
Transaction Risk Investigator
2 months ago
Hyderabad, India Amazon Dev Center India - Hyd Full timeCommunication Skills - Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response. - Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers Problem Solving Skills - Demonstrated ability...
-
Transaction Risk Investigator
2 months ago
Hyderabad, India Amazon Dev Center India - Hyd Full time1+ years of customer service experience - Speak, write, and read fluently in English - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce Communication Skills - Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written...
-
Transaction Risk Investigator
3 weeks ago
Hyderabad, India Amazon Dev Center India - Hyd Full time1+ years of customer service experience - Speak, write, and read fluently in English - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience in payments or e-commerce Communication Skills - Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written...
-
Manager - Risk Investigations
3 weeks ago
Hyderabad, India Amazon Dev Center India - Hyderabad Full timeThe mission of the Abuse prevention program is to provide highest bar of customer experience, protect brand and reputation of Amazon businesses while maintaining profitability. We consider customers who repeatedly violate Amazon policies as abusive. Currently, ARI supports manual investigations for Concession, Quantity limit, Buyer Rejects, Prime and Kindle...
-
Manager - Risk Investigations
2 months ago
Hyderabad, India Amazon Dev Center India - Hyderabad Full timeThe mission of the Abuse prevention program is to provide highest bar of customer experience, protect brand and reputation of Amazon businesses while maintaining profitability. We consider customers who repeatedly violate Amazon policies as abusive. Currently, ARI supports manual investigations for Concession, Quantity limit, Buyer Rejects, Prime and Kindle...
-
Manager - Risk Investigations
2 months ago
hyderabad, India Amazon Dev Center India - Hyderabad Full timeThe mission of the Abuse prevention program is to provide highest bar of customer experience, protect brand and reputation of Amazon businesses while maintaining profitability. We consider customers who repeatedly violate Amazon policies as abusive. Currently, ARI supports manual investigations for Concession, Quantity limit, Buyer Rejects, Prime and Kindle...
-
Manager - Risk Investigations
3 weeks ago
hyderabad, India Amazon Dev Center India - Hyderabad Full timeThe mission of the Abuse prevention program is to provide highest bar of customer experience, protect brand and reputation of Amazon businesses while maintaining profitability. We consider customers who repeatedly violate Amazon policies as abusive. Currently, ARI supports manual investigations for Concession, Quantity limit, Buyer Rejects, Prime and Kindle...