Chief Experience Investigator, Voice Of Driver Operations

6 days ago


Hyderabad, Telangana, India ADCI HYD 13 SEZ Full time

We are seeking an experienced and skilled Investigation Specialist to join our VOD (Voice of Drivers) team at ADCI HYD 13 SEZ. This role will play a critical part in improving the experience of DPs and making their journey friction-less.

About Us

As a key member of the Worldwide Flex DP Insights & Experience (WW DPIX) team, we are passionate about creating a seamless experience for drivers. Our VOD team is responsible for gathering insights from various listening channels to identify pain points and areas for improvement.

The Role

We are looking for a creative and analytical individual with strong technical skills and excellent communication skills to join our team as an Investigation Specialist. The ideal candidate will have a bachelor's degree in a quantitative or technical field, experience with Excel, SQL, and data visualization tools like Tableau or Power BI.

The successful candidate will be responsible for conducting log analysis, identifying emerging defects and risks affecting the driver experience, and providing insights to improve processes. They will work closely with internal stakeholders to drive business metrics and goals.

The estimated salary for this role is ₹12,50,000 - ₹20,00,000 per annum, depending on experience and qualifications.

Key Responsibilities
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