Manager - Investigations

6 months ago

Hyderabad, India ADCI HYD 16 SEZ Full time
Managers - Risk Investigations set the vision, direction, and culture of their teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions and weekly one-on-ones that focus on making our platforms safer to transact, improving customer satisfaction, monitoring real time service levels and schedule adherence, and serving as leaders and point of contact for escalated contact resolution of a supervisory nature.

In charge of managing a team of Investigation specialists who investigate transactions on Amazon platforms and take appropriate actions based on processes, tools and high-judgment decisions.
Provide leadership and administrative support to their team and manage them to achieve and constantly improve service levels based on forecast and capacity, minimize the impact of bad debt by achieving targets, achieve process improvement, ensure road mapped project execution (and identify new ones), and focus on the people development of their team.

In addition to being responsible for achieving and exceeding team’s defined metrics through sustainable change or process improvement. The individual will be expected to participate in strategic planning, project road mapping activities of the team.
Identify trends in team performance and recommends/ implements change to constantly raise the Performance levels in the team.
Expected to participate in projects that involve one (or more) teams within the Organization and that address issues outside the normal areas of responsibility or expertise required by their process.

Key job responsibilities
The Key to success in this role is the ability to understand the Transaction Management group’s vision and make independent decisions with sound judgment to manage their teams to attain that vision.
The incumbent is required to demonstrate performance in the following areas:
Metrics - by consistently leading their team to meet and exceed service levels and targets in reducing bad debt for their Company and maintain the performance and metrics of all team members, and hence the team at expected levels.
Process Improvement - by delivering significant Business impacts and/ or contributions to their company through improvement to quality, productivity, or customer experience. Work with peer technical teams in Amazon to articulate and prioritize feature needs for investigation tool sets. Consistently demonstrate timely delivery of projects on roadmap to support the team and department vision.
People Development - by developing the Performance levels, career and skills of their Investigator teams through continuous closure of performance feedback loops. Possess ability to recruit excellent team members into their team and Amazon.
Business Exposure - by using their exposure to team’s technical or business areas, their understanding of Amazon’s marketplace, trends and fraud issues impacting the retail industry, to share ideas with Management that positively influence the vision for the Selling Partner Risk Operations group.
Judgment and Discretion: The incumbent has direct responsibility over multiple functions and processes in the Selling Partner Risk Operation. The individual consistently exercises discretion in tactical and strategic decision making/problem solving and routinely reports to management chain as required. The individual takes decisions that are documented, and involve partnering with other internal stakeholder/teams as appropriate and required when making decisions that have wider impact.

We are open to hiring candidates to work out of one of the following locations:

Hyderabad, TS, IND

BASIC QUALIFICATIONS

- 4+ years of operational and/or retail management experience
- 2+ years of team management experience
- Bachelor's degree or higher is strongly preferred; equivalent and relevant work experience considered
- Ability to function in an ambiguous, fast paced work environment
- Interpersonal, verbal (speaking, listening, interpretation) and written communication skills desired

PREFERRED QUALIFICATIONS

- • Bachelor's degree or higher is strongly preferred; equivalent and relevant work experience considered
- •MBA in relevant field of Operations
- • Exposure to quality tools like Six Sigma, Lean operations etc.
- • Risk Operations knowledge
- • Should have Managed a team of 15-20 Direct reports.
- • Ability to function in an ambiguous, fast paced work environment
- • Interpersonal, verbal (speaking, listening, interpretation) and written communication skills desired

  • Investigator, External Investigative Reporting

    6 months ago

    Hyderabad, India HSBC Full time

    Some careers open more doors than others.  If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to...

  • Risk Investigations Manager

    4 weeks ago

    Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time

    About This RoleWe are seeking a highly skilled Risk Investigations Manager to join our team at Amazon Dev Center India - Hyderabad. In this role, you will be responsible for leading a team of Investigation specialists who investigate customer accounts to protect Amazon from policy misuse.Key ResponsibilitiesManage a team of Investigation specialists to...

  • Risk Investigations Manager

    4 weeks ago

    Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time

    About the RoleAs a Risk Investigations Manager at Amazon Dev Center India - Hyderabad, you will be responsible for leading a team of Investigation specialists who investigate customer accounts to protect Amazon from policy misuse. You will work closely with cross-functional teams to develop and implement processes to prevent abuse and ensure a safe and...

  • Investigator, External Investigative Reporting

    6 months ago

    Hyderabad, India HSBC Full time

    -Job description **Business:.** **External Investigative Reporting** **Open positions:1** **Role Title**:Investigator, External Investigative Reporting GSC’S** **Global Career Band:6** **Location **_(Country / City )_**: Hyderabad** **Recruiter Name : Geetika Gupta** **The Opportunity**: Some careers open more doors than others. - If you’re...

  • Investigator, External Investigative Reporting

    6 months ago

    Hyderabad, India HSBC Full time

    -Job description **Some careers shine brighter than others.** If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one...

  • Manager - Risk Investigations

    6 months ago

    Hyderabad, India Amazon Dev Center India - Hyderabad Full time

    The mission of the Abuse prevention program is to provide highest bar of customer experience, protect brand and reputation of Amazon businesses while maintaining profitability. We consider customers who repeatedly violate Amazon policies as abusive. Currently, ARI supports manual investigations for Concession, Quantity limit, Buyer Rejects, Prime and Kindle...

  • Investigator, Investigative Reporting Gsc

    5 months ago

    Hyderabad, Telangana, India HSBC Full time

    -Job description **Some careers shine brighter than others.** If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one...

  • Investigator, Major Investigations, Gsc's

    6 months ago

    Hyderabad, Telangana, India HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

  • Amazon Risk Investigations Manager

    3 weeks ago

    Hyderabad, Telangana, India Amazon Dev Center India - Hyderabad Full time

    We are seeking an experienced Risk Investigations Manager to join our team at Amazon Dev Center India - Hyderabad. In this role, you will lead a team of Investigators responsible for protecting Amazon from policy misuse by identifying and addressing concession abuse issues.Key Responsibilities:Lead a team of Investigators to investigate customer accounts and...

  • Pega Smart Investigate

    6 months ago

    Hyderabad, India Paraminfo Computer Consultancy Full time

    **Job position**: Pega Smart Investigate (CSA) **Job Overview** - To ensure successful delivery and continuous improvement of the Smart Investigate platform. - Advising banking clients on the best practices and utilization of Pega Smart Investigate to address their specific challenges, such as payment fraud, dispute management, and anti-money laundering...

  • Risk Investigation Team Manager

    4 weeks ago

    Hyderabad, Telangana, India ADCI HYD 16 SEZ Full time

    Job DescriptionAs a Manager - Risk and Investigations, you will be responsible for managing a team of Investigation specialists who investigate transactions on Amazon platforms and take appropriate actions based on processes, tools, and high-judgment decisions.Key ResponsibilitiesMetrics: Lead your team to meet and exceed service levels and targets in...

  • Investigation Associate

    5 months ago

    Hyderabad, India Amazon Dev Center India - Hyderabad - A85 Full time

    Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team in Bangalore. Candidates will be responsible for a wide range of duties related to the investigation andElimination of online ecommerce risk. Ideal applicants will have...

  • Cybersecurity Investigations Lead

    1 month ago

    Hyderabad, India NetEnrich Technologies Pvt Ltd Full time

    About NetEnrich TechnologiesAt NetEnrich Technologies, we enhance the efficiency of organizations' security and digital operations to prevent disruptions and manage risks effectively. Our native-cloud data analytics platform, Resolution Intelligence CloudTM, provides enterprises and service providers with highly scalable, multitenant security operations and...

  • Cybersecurity Investigations Engineer

    1 month ago

    Hyderabad, Telangana, India NetEnrich Technologies Pvt Ltd Full time

    About Netenrich Technologies Pvt Ltd :We enhance the efficiency of organizations' security and digital operations to prevent disruptions and manage risks effectively. Our native-cloud data analytics platform, Resolution Intelligence CloudTM, provides enterprises and service providers with highly scalable, multitenant security operations and digital...

  • Senior Investigative Specialist

    2 weeks ago

    Hyderabad, Telangana, India WELLS FARGO BANK Full time

    About this role:We are seeking a highly skilled and experienced Senior Investigative Specialist to lead complex investigations with broad impact and act as a key participant in high-profile cases.The ideal candidate will have 5+ years of Investigations experience and be able to gather comprehensive evidentiary materials on cases with moderate to high risk or...

  • Senior Employment Investigator

    1 month ago

    Hyderabad, Telangana, India WELLS FARGO BANK Full time

    About this role:Wells Fargo is seeking a skilled professional to fill the position of Senior Employment Investigator. This role involves leading complex investigations with broad impact and collaborating with various stakeholders to ensure effective outcomes.Conduct thorough investigations into allegations of misconduct, gathering comprehensive evidentiary...

  • Financial Crimes Investigator

    1 month ago

    Hyderabad, Telangana, India 2coms Full time

    Job Title: Financial Crimes InvestigatorAbout the Role:As a Financial Crimes Investigator at 2coms, you will play a critical role in identifying and mitigating financial crime risks. You will conduct in-depth investigations, analyze complex data, and develop recommendations to prevent financial crimes.Key Responsibilities:• Conduct AML investigations from...

  • Lead Investigator

    4 weeks ago

    Hyderabad, Telangana, India Dr Reddy's Laboratories Limited Full time

    Job Description:We are seeking a highly skilled Quality Assurance Manager to lead investigations into incidents and OOS cases, ensuring thorough root cause analysis and implementation of CAPA. This role involves reviewing incident reports, collaborating with cross-functional teams, and providing mentorship to enhance investigation and reporting...

  • Financial Crime Investigator

    3 weeks ago

    Hyderabad, Telangana, India HSBC Full time

    Take your career to the next level with HSBCWe are seeking an experienced professional to join our team in the role of Investigator for External Investigative Reporting.Key Responsibilities:Collate facts and evidencing findings creating a comprehensive report of the presence or absence of financial crime risk.Manage the investigation quality ensuring this is...

  • Investigation Associate

    3 months ago

    Hyderabad, Telangana, India ADCI HYD 16 SEZ Full time

    Communication Skills - Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response - Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers The Investigation Associate position relies on...