Customer Support Associate Chat
3 weeks ago
There is an Excellent opportunity For Exp candidates for Voice Process @Kolkata.
Our Client is a multinational telecommunications holding company headquartered in London. It is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.
Company Profile: MNC Captive Telecom
Job Title: Customer Support Associate (Chat)
Job Role: Handling customer queries / complaints / requests over phone calls
WORK FROM OFFICE
Experience: Candidate should have minimum 1yrs and above experience in BPO
Salary: Upto 4.2 LPA (hike as per last drawn & Exp)
Job Location: Kolkata, DLF2, Rajarhat
Qualification: Under Graduate / Graduate / Post Graduate can Apply
Requirements
Candidate should have,
1.Good Communication skills.
2.Handling Chat/Email which involves working in different time zones.
3.Handling Chat/Email from Global clients and initiating the right responses to them, positively and professionally.
4.Flexible to work in shifts.
5.Excellent English - both in verbal and written communication skills.
6.Knowledge of customer service principles and practices.
Qualification: Under Graduates / Graduates / Post Graduates
Shift: 5 Days Working Rotational 24/7 Shift
Week Off: 2 days rotational week off
Benefits
Both side Cab + Incentives + Shift Allowances + High medical insurance coverage benefits
Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.
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