Customer Support Associate Chat

3 weeks ago


Kolkata, India 2coms Full time
Greetings,
There is an Excellent opportunity For Exp candidates for Voice Process @Kolkata.
Our Client is a multinational telecommunications holding company headquartered in London. It is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.

Company Profile: MNC Captive Telecom

Job Title: Customer Support Associate (Chat)

Job RoleHandling customer queries / complaints / requests over phone calls

WORK FROM OFFICE
Experience: Candidate should have minimum 1yrs and above experience in BPO

Salary: Upto 4.2 LPA (hike as per last drawn & Exp)

Job Location: Kolkata, DLF2, Rajarhat

Qualification: Under Graduate / Graduate / Post Graduate can Apply

Requirements

Candidate should have,

      1.Good Communication skills.

2.Handling Chat/Email which involves working in different time zones.

3.Handling Chat/Email from Global clients and initiating the right responses to them, positively and professionally.

4.Flexible to work in shifts.

5.Excellent English - both in verbal and written communication skills.

6.Knowledge of customer service principles and practices.

            7.Basic technical knowledge.

Qualification: Under Graduates / Graduates / Post Graduates

Shift: 5 Days Working Rotational 24/7 Shift

Week Off: 2 days rotational week off
Benefits

Both side Cab + Incentives + Shift Allowances + High medical insurance coverage benefits

 

Opportunity to move laterally within the organization, through IJP for various other roles and business units which exist.





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