Head of Talent Acquisition Operations

Found in: Talent IN C2 - 2 weeks ago

Gurugram, India AXA Group Full time

Head of Talent Acquisition Operations

London, UK, Paris, France or India

At AXA XL, we are transforming Human Resources. To keep the organization moving forward, HR is changing our systems, processes, and policies to help our clients attract, engage, develop, and retain the best talent globally. We aim to build diverse teams that reflect the clients we serve, recognizing that the more inclusive we are, the more innovative we will be. We realize the collaborative power gained from diverse backgrounds, identities, experiences, and perspectives and strive to harness the unique strengths offered by each of our colleagues.

We are seeking a Head of Talent Acquisition Operations to join our Global Talent Acquisition Team. In this newly created role, you will be responsible for implementing and driving the efficient operations of the talent acquisition team at a global and local level. You will oversee the project management, operations, and systems of all talent acquisition initiatives on a global scale. You will be the primary interface for the talent acquisition teams for all macro processes and procedures ensuring they run smoothly and efficiently. You will drive continuous improvement and the meeting of the key talent acquisition metrics. You will provide support, advice, and guidance on best practice to the TA teams. This is a hands-on role that requires excellent project management skills, robust operational acumen, depth of experience in ATS and CRM systems and the ability to collaborate effectively with stakeholders at all levels.

You will be part of a collaborative, experienced, and enthusiastic Global Talent Management & Employee Experience Team. This position provides the opportunity to make a positive global impact within the organization and will play a key role in helping us acquire tomorrow’s talent to AXA XL. 

DISCOVER your opportunity

What will your essential responsibilities include?

Project Planning and Execution: Develop project plans, timelines, and budgets for TA initiatives. Coordinate and manage the end-to-end execution of TA projects, ensuring adherence to project objectives, timelines, and quality standards. Monitor project progress and take necessary actions to address any issues or risks that may arise.  TA Systems Integration, Implementation and Training:Lead projects for ATS/CRM system implementations, enhancement training and system testing.Optimize usage and enablement of core recruiting tools by analyzing usage data and identify areas of opportunity to increase efficiency of each tool or resource. Stakeholder Management: Oversee the coordination and delivery of macro-TA operations across various regions. Work closely with regional Heads of TA to ensure that we deliver a best-in-class candidate experience., consistent across regions. You will work with them to map the hiring journey, evaluate success, and identify gaps in the candidate experience.  TA Operations: Develop and implement processes and procedures to streamline TA operations and logistics on a global scale. Work with Heads of TA to establish standards and guidelines for TA administration, ensuring a consistent and scalable approach globally. You will work with the teams to best leverage technology and to automate and optimize TA administration processes.  Vendor Management: Collaborate with TA vendors and external partners to ensure high-quality delivery of the candidate experience. Manage vendor relationships, contracts, and performance to ensure adherence to service level agreements (SLAs) and quality standards.  Evaluation and Reporting: Establish meaningful KPIs, aligned to the global HR strategy, and assess the effectiveness and impact of TA function. Collect and analyze data to measure effectiveness and overall impact of the TA function. Prepare regular reports and presentations on TA performance, project status, and key insights for leadership review.  Diversity, Equity, and Inclusion: Work with Global DEI and wider Global Talent team to define TA priorities and cascade to global TA team. Create effective reporting to ensure the consistent application of our diverse hiring strategy. Track TA performance against key hiring metrics aligned to that strategy.

You will report to the Global Head of Talent Acquisition.

SHARE your talent

We’re looking for someone who has these abilities and skills:

Proven experience in project management and operations within TA or HR operations, preferably on a global scale.  Depth of understand in changing market conditions, trends, and business growth targets to support a global recruitment operations strategy. Comfortable with ATS and HR systems, preferably with integration experience (ideal to have prior experience working knowledge with: Phenom People, Oracle, iCIMS and Avature). Robust project management skills with the ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.  Excellent operational and organizational skills, with meticulous attention to detail.  Effective stakeholder management and collaboration skills, with the ability to influence and build relationships at all levels of the organization.  Excellent communication and presentation skills, with the ability to convey complex information clearly and effectively.  Analytical mindset with the ability to collect, analyze, and interpret data to drive decision-making and continuous improvement.  Outstanding problem-solving abilities, with the ability to identify issues and risks and develop effective mitigation strategies.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines, and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Inclusion & Diversity

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