Director of Learning and Development

4 months ago

Udaipur, India Accor Full time

Company Description

Your Fairmont Journey Starts Here:

Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont invites you to embark on an unforgettable journey of luxury


Job Description
Collaborate with the management team to ensure departmental orientation processes are in place and Heartists receive the appropriate new hire training to successfully perform their job.  Ensure all HOD/Departmental Trainer use all available on the job training tools for Heartists; supervise on-going training initiatives, record them and conduct training, when needed. .  Liaise with the Accor Academy and outsourced training providers to ensure that all L&D opportunities are leveraged to maximise Heartist development. Direct the design and implementation of L&D plan and blended learning initiatives, including on-the-job training, classroom training, mentoring etc. to address capability and knowledge gaps, equip Heartists with the skill sets required to meet operational objectives and ultimately enhance guest experience. Facilitate a learning culture through the development of Departmental Trainers and education of Leaders on available resources and options to enhance knowledge and capability. Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that the hotel provides world class and luxurious hospitality services to its guests and protect the shareholders’ interests Liaise with Department Heads on regular basis regarding specific training requirements within their Departments and regarding attendance at planned training courses and develop training actions as required. Publish an annual and monthly calendar of training courses and ensure maximum attendance through clear communication to and liaison with Department Heads on a regular basis. Provide an advice service to both managers and Heartists on training opportunities, career choices, qualifications and other T&C issues. Ensure all requests for training by Heartists are responded to in a timely manner and follow up is conducted where appropriate. Monitor the effectiveness of pre and post course briefings to ensure maximum benefit from training courses and identify future training needs. Monitor department training and on job training (dept. induction, dept. trainers, dept. processes) and ensure consistency and quality of training Collaborate with the management team to ensure departmental orientation processes are in place and Heartists receive the appropriate new hire training to successfully perform their job. Assist in the creation, implementation and facilitation of a Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry. Champion all Employee Engagement (EES) activities, Committee related initiatives including monthly recognition, Committee Meetings and Team Gatherings Drive engagement and culture throughout the hotel. Study guest feedback and focus on Quality audits to support operational leaders in identifying areas of improvement
Qualifications
Experience in Luxury resorts will be an advantage with overall minimum 15 years of experience in Luxury resorts Pre Opening exposure, remote location work, high volume hotel experience is desirable. Experience of Rajasthan, Udaipur market is a an added advantage. Indian nationals only

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