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2 months ago
MUSTHAVE home automation/ smart homeexp
Note:This job require 1020% onsite smart lock installation support(Travelling charges will bereimbursed)
Weare seeking a fulltime remote Customer Support Specialist. You willbe the first point of contact for our customers providingexceptional support and ensuring their needs are met promptly andeffectively.KeyResponsibilities
- Assistcustomers with technical issues via email chat andphone.
- Provide excellent customer service andensure customer satisfaction.
- Troubleshootproblems identify root causes and providesolutions.
- Escalate complex issues tohigherlevel support when necessary.
- Maintainaccurate documentation of all customerinteractions.
- StrongEnglish communication skills both written andverbal.
- Excellent problemsolving abilities anda customeroriented mindset.
- Familiarity withSAAS products and technical support experience is aplus.
- Ability to work independently in a remoteenvironment.
- Competitivesalary and benefits.
- Opportunities forprofessional growth.
customersupport,communication skills,saas products,technicalsupport,troubleshooting,problem-solving,automation,communication,homeautomation,remote environment,customersatisfaction,customer,saas,customer service,remote work,smarthome
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