Technical Customer Support

3 months ago


Sany, India Feufo Inc Full time
Job Title:Customer Support $30k USD per year MUST HAVE home automation/ smarthomeexpLocation:United StatesCanada(Remote)WorkExperience (years) : 1YearsAnnualCompensation : 30k USD per year
MUSTHAVE home automation/ smart homeexp
Note:This job require 1020% onsite smart lock installation support(Travelling charges will bereimbursed)
Weare seeking a fulltime remote Customer Support Specialist. You willbe the first point of contact for our customers providingexceptional support and ensuring their needs are met promptly andeffectively.KeyResponsibilities
  • Assistcustomers with technical issues via email chat andphone.
  • Provide excellent customer service andensure customer satisfaction.
  • Troubleshootproblems identify root causes and providesolutions.
  • Escalate complex issues tohigherlevel support when necessary.
  • Maintainaccurate documentation of all customerinteractions.
Qualifications
  • StrongEnglish communication skills both written andverbal.
  • Excellent problemsolving abilities anda customeroriented mindset.
  • Familiarity withSAAS products and technical support experience is aplus.
  • Ability to work independently in a remoteenvironment.
Benefits
  • Competitivesalary and benefits.
  • Opportunities forprofessionalgrowth.

communication,remoteenvironment,customer support,communication skills,homeautomation,troubleshooting,saas products,customer,customersatisfaction,automation,remote work,technical support,smarthome,saas,problem-solving



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