Technical Customer Support
3 months ago
MUSTHAVE home automation/ smart homeexp
Note:This job require 1020% onsite smart lock installation support(Travelling charges will bereimbursed)
Weare seeking a fulltime remote Customer Support Specialist. You willbe the first point of contact for our customers providingexceptional support and ensuring their needs are met promptly andeffectively.KeyResponsibilities
- Assistcustomers with technical issues via email chat andphone.
- Provide excellent customer service andensure customer satisfaction.
- Troubleshootproblems identify root causes and providesolutions.
- Escalate complex issues tohigherlevel support when necessary.
- Maintainaccurate documentation of all customerinteractions.
- StrongEnglish communication skills both written andverbal.
- Excellent problemsolving abilities anda customeroriented mindset.
- Familiarity withSAAS products and technical support experience is aplus.
- Ability to work independently in a remoteenvironment.
- Competitivesalary and benefits.
- Opportunities forprofessionalgrowth.
communication,remoteenvironment,customer support,communication skills,homeautomation,troubleshooting,saas products,customer,customersatisfaction,automation,remote work,technical support,smarthome,saas,problem-solving
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