Director Fund Services Operations

6 months ago

Bengaluru, India HSBC Full time

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Director Fund Services Operations.

Principal responsibilities

Impact on the Business

Experience and knowledge of fund services products and services to include fund administration and transfer agency Effective execution and implementation of change project and program initiatives

Typical Targets and Measures

Ensure operations deliver on both strategic and tactical BAU priorities and objectives to provide a quality service to clients and stakeholders

Clients / Stakeholders

Securities services Business Market & Securities services Operations Management Team Internal and external Auditors, Regulators and Compliance Institutional Clients, Fund Managers, Asset Owners Trustee.

Typical Targets and Measures

Ongoing dialogue/meetings with stakeholders and delivery of required outputs

Leadership & Teamwork

Ability to manage diverse and virtual teams across multiple locations Ability to communicate concisely and effectively across broad stakeholder community demonstrating personal vision and strategy Ability to collaborate, influence and challenge effectively across operations peers Ability to lead working groups and project teams Ability to lead multiple streams of work concurrently covering multiple subject matter and stakeholders

Typical Targets and Measures

Ongoing dialogue/meetings with stakeholders and delivery of required outputs

Operational Effectiveness & Control

Ability to identify and enhance sub optimal areas of process, control and cost. Ability to define appropriate solutions and change to drive through process efficiency improvements and standardisation, strengthen cost base or meet business requirements. Ability to assess impact to operations in adoption of new guidelines/market changes and create robust solutions that minimise impact towards operations teams. Ability to work autonomously whilst managing the business as usual environment and driving the change momentum Ability to identify areas/functions/tasks where additional controls can be implemented to improve operational risk and efficiency

Typical Targets and Measures

Effective execution and implementation of process and control improvements

Major Challenges

Ability to maintain consistent high standard BAU service delivery operations. Remote management of operational teams located in multiple sites . Balance conflicting internal and external stakeholders and priorities from client, regulator, compliance, product and change Navigate and remediate through and around legacy services and activities.

Role Context

Guidance is from the Securities services Head of Operations and Functional Head of Fund Administration Operations, the role will require incumbent to operate in autonomous way to drive agreement across multiple countries with authority to execute in order to deliver against strategic goals. The role will require extensive operational management expertise, through a complex environment and will require ability to navigate effectively through multiple stakeholders to achieve optimal solutions. The role will require incumbent to effectively develop and maintain network of key stakeholders across Securities services business and be required to work cooperatively across local, regional and global functions, to manage through conflicting priorities.

Management of Risk

Continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology. Awareness of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations.

Observation of Internal Controls

Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators. Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy. Ensure compliance with GSM, FIM and BIM’s Requirements University degree level, or equivalent practical experience / maturity. Higher qualification not a bar provided aspirations commensurate with the position. Candidate will have extensive working experience in the securities industry, to include: Knowledge of clients and products across range of securities services Management position with exposure to business partners across multiple geographical locations Management position with exposure to remuneration, performance management, team building and staff development. Fund Administration, focusing on back and/or middle office is preferred. Strong presentation skills, ability to communicate clearly, concisely and effectively, both oral and written Multi-cultural background or experience, ability to work across broad range of cultures in support of HSBC Group values and objectives. Strong analytical skills, high attention to detail Solid planning and organisational skills, with a proven ability to prioritise competing demands and communicate this effectively. Proven ability to execute and deliver change, within an operational context. Solution orientated, high energy characteristics necessary to support Securities services business. Excellent interpersonal skills with the ability to build and maintain global and regional relationships at all business levels. Strong collaborative management skills with the various stakeholders Detailed knowledge of global market infrastructure.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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