Current jobs related to Technical Support Escalation Engineer - Gurugram - Insight Enterprises, Inc.

  • Associate Escalation Manager

    2 months ago

    Gurugram, India MongoDB Full time

    MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...

  • Technical support L3

    1 week ago

    Gurugram, India T&N Business Services Pvt. Ltd Full time

    VF DMT (Tech Support 3)Job Description: 24*7 technical support The Contributor handles complex cases that have been escalated by different stakeholders.Manage technical escalations and blockages in pipelines, provide status updates and drivethem to successful resolution. The contributor would be the primary escalation point for all issues in the ETL...

  • Associate escalations-Chat support

    2 weeks ago

    Gurugram, India Jadite - Let's Recruit ! Full time

    Role: Associate, Customer Experience (Escalations) Base Location: Gurugram, India Freshers with good communication skills can also apply Role Description Our e-commerce client organization is seeking an Associate, Customer Experience (Escalations) to join their dynamic team. In this role, you'll handle customer escalations received from different sources....

  • Associate escalations-Chat support

    2 weeks ago

    Gurugram, India Jadite - Let's Recruit ! Full time

    Role: Associate, Customer Experience (Escalations) Base Location: Gurugram, India  Freshers with good communication skills can also apply Role Description Our e-commerce client organization is seeking an Associate, Customer Experience (Escalations) to join their dynamic team. In this role, you'll handle customer escalations received from different...

  • Associate escalations-Chat support

    2 weeks ago

    gurugram, India Jadite - Let's Recruit ! Full time

    Role: Associate, Customer Experience (Escalations) Base Location: Gurugram, India Freshers with good communication skills can also apply Role Description Our e-commerce client organization is seeking an Associate, Customer Experience (Escalations) to join their dynamic team. In this role, you'll handle customer escalations received from different sources....

  • Lifts & Escalators Inspectors

    2 months ago

    Gurugram, Haryana, India TÜV SÜD South Asia Pvt Ltd Full time

    **Requisition for 1 no. Lift Inspector** Present Manpower Status-Lift Inspector - 2nos. Business Pipeline - 1000 nos. Target Clients - Mumbai Metro, Johnson lifts ltd., Delhi Metro, Lodha, Schindler etc. Present Lift Inspection capacity - 60 inspections per month Average Monthly Inspection Targets - 90 - 100 nos. - Perform independent inspections of...

  • Technical Support Executive

    1 week ago

    Gurugram, India Mediajade Full time

    We are looking for a highly motivated and detail-oriented Technical Support Executive to join our customer support team. In this role, you will provide top-notch technical assistance to clients by resolving their product-related queries, diagnosing technical issues, and ensuring customer satisfaction. You will act as a liaison between the customer and the...

  • Technical Escalation Manager-Integrated Operations

    2 months ago

    Gurugram, India Orange Business Services Full time

    about the role To troubleshoot and resolve complex customer-related faults in a multiservice & Multivendor environment. Handling escalated issues for LAN/WAN, security, WAN optimization & Zscaler related failures.  Leading technical bridge calls with customers & stakeholders for escalated incidents till resolution Working with vendors and...

  • Technical Support Engineer

    1 month ago

    Gurgaon/Gurugram, India Sampoorna Consultants Pvt. Ltd Full time

    Summary :Providing (24X7) support to customers on services (incl. Out of Hours Support & Public Holidays etc.)As a Customer Service Technical Advisor, candidate needs to provide technical support for Data and Security (LAN/WAN/WLAN/Security etc.) Service Requests and handle Simple to Complex changes, expedite Implementation for customers e.g. 24x7x365. ...

  • Technical Support Executive

    1 week ago

    Gurugram, India Mediajade Full time

    Job DescriptionWe are looking for a highly motivated and detail-oriented Technical Support Executive to join our customer support team. In this role, you will provide top-notch technical assistance to clients by resolving their product-related queries, diagnosing technical issues, and ensuring customer satisfaction. You will act as a liaison between the...

  • Technical Support Analyst

    5 hours ago

    Gurugram, India OpSec Security Full time

    OpSec Security are the world leader in brand protection, with over 4 decades of history and an integral part of Crane NXT, a $1.5 billion dollar business with over 4,750 associates worldwide. We safeguard the revenues and reputations of more than half of the Fortune 100. We effectively address Brand, Piracy, and Fraud risks that brands face due to to the...

  • Technical Support Analyst

    2 hours ago

    Gurugram, India OpSec Security Full time

    OpSec Security are the world leader in brand protection, with over 4 decades of history and an integral part of Crane NXT, a $1.5 billion dollar business with over 4,750 associates worldwide. We safeguard the revenues and reputations of more than half of the Fortune 100. We effectively address Brand, Piracy, and Fraud risks that brands face due to to the...

  • Senior Technical Support Specialist

    2 weeks ago

    Gurgaon/Gurugram/Noida, India K & R Enterprises Full time

    Job Title: Senior Application Support EngineerJob Summary:We are seeking a highly skilled and experienced Senior Application Support Engineer to join our team at K & R Enterprises. The successful candidate will be responsible for providing technical support to our clients, troubleshooting complex issues, and escalating incidents to Level 3 as necessary.Key...

  • T2 Technical Support Engineer – Advertiser

    3 months ago

    Gurugram, India Taboola Full time

    What is an advantage of joining as a Tier 2 Support Engineer in Taboola? Joining Taboola as a Tier 2 Support Engineer means becoming part of a highly skilled and technically proficient team. You’ll solve complex issues in a timely manner for Account Managers, the Sales team, and end advertisers, ensuring top-notch service and customer satisfaction. ...

  • Escalations Associate

    4 weeks ago

    Gurugram, Haryana, India Airbnb Full time

    Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more...

  • Technical Lead Engineer(SDWAN)

    4 weeks ago

    Gurugram, India Orange Business Full time

    Efficiently and promptly, plans and standardizes ways to minimize the impact of change and incidents on business operations. Responsible for implementing all IP configuration changes on the Customer network and incidents if agreed. Manage customer network integration and provide expertise to implement hybrid and customized networks for the company. To...

  • (TM) Technical Lead Engineer

    2 months ago

    Gurugram, India Orange Business Services Full time

    about the role The role will own delivery of bespoke enterprise network security solutions across the IP, WAN, Mobile & SD-WAN network, for global Enterprise customers. The Security Lead Engineers will configure, commission, implement & support, network activation for Fortinet Firewall, Anti-Virus, IPS, Endpoint Security & Enterprise Network...

  • Technical Support Team Lead – Advertiser

    3 months ago

    Gurugram, India Taboola Full time

    Taboola, the world’s largest content recommendation platform, is hiring a Technical Support Team Lead to lead an amazing advertising support team. In this role, you will lead an India-based team providing 24*7 expert services to Taboola’s customers, troubleshooting complex issues related to Taboola Advertiser Platform and technologies. You will...

  • Senior Engineer

    2 days ago

    Gurugram, India Salesforce Full time

    All Jobs Back To All Jobs Senior Engineer - Software Support Full Time Job Code: G-66856 Gurgaon, Haryana, India 1 position Required Experience 1 - 2 Years Skills LINUX, GRAFANA, INFLUX DB + 3 more Senior Engineer - Software Support The Senior Software Support Engineer is responsible for providing technical assistance and support...

  • Senior Engineer

    18 hours ago

    Gurugram, India Salesforce Full time

    All Jobs Back To All Jobs Senior Engineer - Software Support Full Time Job Code: G-25917 Gurgaon, Haryana, India 1 position Required Experience 1 - 2 Years Skills LINUX, GRAFANA, INFLUX DB + 3 more Senior Engineer - Software Support The Senior Software Support Engineer is responsible for providing technical assistance and support...

Technical Support Escalation Engineer

3 months ago

Gurugram, India Insight Enterprises, Inc. Full time

Requisition Number: 97504 

Job Description

Are you passionate about providing excellent technical support and customer service? Do you have experience with cloud technologies such as Microsoft Azure, Amazon Web Services, or Google Cloud Platform? If so, we have an exciting opportunity for you to join our global CloudCare® team as a Technical Support Escalation Engineer.

As a Technical Support Escalation Engineer, you will be responsible for ensuring our clients have an excellent experience with our break/fix technical support service. Clients must receive timely, effective, and professional support according to Service Level Agreements and best practices. You will work closely with the Cloud Success organization with the end goal of transforming our InsightCloud®Care technical support into a service that is rated highly by our clients. You will work closely with the Technical Support team under the direction of the Technical Support Escalation Manager to focus on our elite clients, and assisting in the reporting and follow up to decrease time to resolution and increase client satisfaction.

Primary Responsibilities of the position

· Work under the direction of the Technical Support Escalation Manager to improve customer experience with our Technical Support offering

· Measure and report on tickets

· Assist in efforts identified and approved for our continuous improvement cycle

· Serve as the escalation point of contact for key clients and for tickets that are not moving forwards as they should

· Work with the technical support team members and management to identify knowledge gaps and implement training programs to close those gaps

· Work with the technical support team to improve time to resolution for tickets

· Work with the Cloud Success Team to assist with processes and reporting to improve the offering and interactions between teams

Requirements and preferred skills

· A bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent work experience

· Passionate about providing an excellent customer experience

· At least 3 years of experience in technical support, customer service, or service delivery in a cloud environment

· Strong knowledge of cloud technologies, such as Microsoft Azure and Microsoft 365

· Excellent communication, problem-solving, and analytical skills

· Knowledge of ServiceNow – the ability to create and run reports and dashboards to analyze tickets as well as work in a queue.

· Ability to work effectively under pressure, prioritize tasks, and meet deadlines

· A positive attitude, a customer-centric mindset, and a willingness to learn and grow

Physical Demands

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is regularly required to sit, talk, hear, and operate a computer, telephone, and keyboard

· Specific vision abilities required by this job include close vision requirements due to computer work

· Regular, predictable attendance is required; including quarter-driven hours as business demands dictate

Work Environment

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Moderate noise (i.e., business office with computers, phone, and printers, light traffic)

· Ability to work in a confined area

· Ability to sit at a computer terminal for an extended period

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India