Senior Engineer

2 weeks ago


Gurugram, India Salesforce Full time
All Jobs

Back To All Jobs

Senior Engineer - Software Support

Full Time

Job Code: G-25917

Gurgaon, Haryana, India

1 position

Required Experience

1 - 2 Years

Skills

LINUX,

GRAFANA,

INFLUX DB

+ 3 more

Senior Engineer - Software Support

The Senior Software Support Engineer is responsible for providing technical assistance and support to our customers 24/7/365. This role requires excellent communication skills, problem-solving abilities, and a deep understanding of the GO Software ecosystem running the Warehouse operations. Responsibilities include Technical Support, Critical Issue Resolution, Training & Documentation, System Monitoring, and Collaboration with internal and external stakeholders. Tech Skills required are LINUX, GRAFANA, INFLUX DB, POSTGRES DB, MYSQL, SHELL/PYTHON SCRIPTING, and anything else used in GreyMatter SW. In summary, Software Support is crucial in ensuring user satisfaction and resolving software-related issues. They collaborate with various teams, provide technical assistance, and contribute to improving software applications. Strong technical knowledge, problem-solving skills, effective communication, and customer focus are essential in this role.

GreyOrange seeks a talented and motivated TSE to support external customers for warehouse automation industry products. He will provide level 3 support for allocated product lines per decided SOPs.

You are also responsible for sharing knowledge within the client service team and relevant feedback with R&D.

Responsibilities:

* Responsible for efficiently handling and resolving technical issues passed on by L2.

* Ensure timely and effective action as per decided workflow basis priority and severity for each ticket.

*Should ensure maximum issues are resolved without L4/R&D involvement.

*Should ensure adherence to committed SLAs for each reported issue.

*Should follow ticketing SOPs and ensure tickets are generated for R&D with all relevant technical details captured for every issue.

*Should follow internal escalation matrix based on severity and resolution time.

*Should ensure all relevant site-specific technical documentation and documentation regarding new product lines and/or features are accurately captured from R&D and shared with Client Service team.

*Should support CSMs in developing an eminently capable and technically competent team of assistant client service managers and service engineers.

*Responsible for creating and monitoring software and hardware component-wise reliability metrics for each installation.

*Should develop a framework to predict potential/future failures and ensure requisite preventive measures are taken

Required :

*Engineering graduate with at least 6 months of experience in a 24*7 Software Support role.

*Experience with Linux/Unix

*Experience with SQL

*Experience with scripting - Python/Shell.

*Must have strong communication skills.

Share this job

About Company

GreyOrange is a global technology company unifying AI-driven software and mobile robotics to modernize order fulfillment and optimize warehouse operations in real time. The GreyOrange fulfillment platform is the only fully integrated software and robots solution that uses advanced fulfillment science to instantaneously evaluate order data and compose the best decisions in real time to efficiently orchestrate people, processes and robots. The result is a fast, agile and precisely tuned operation equipped to perpetually meet the what-when-where expectations of today’s retail consumer.At GreyOrange, our experts help organizations master fulfillment in the Age of Immediacy so they keep promises, capture more revenue, save money on fulfillment and improve the work experience for warehouse employees. GreyOrange is headquartered in Atlanta, Georgia has core operations in the United States, Europe, India, and Japan.

Similar Jobs

Senior Software Engineer I...

Gurgaon, Haryana, Indi...Posted On 4 days ago

Senior Engineer - Software...

Gurgaon, Haryana, Indi...Posted On 3 days ago

Senior Member Technical St...

Gurgaon, Haryana, Indi...Posted On 9 months ago

View All

Job Insights

Skills of Previous Hires

APISQLMySQLPython

Powered By

s

  • gurugram, India Antara Senior Care Full time

    Title: Lead - New Product DevelopmentRole Overview:The Lead - New Product Development at AGEasy by Antara will be responsible for leading the end-to-end process of launching new products across various healthcare categories such as Fall Management, Arthritis Management, and Respiratory Management. This role requires a dynamic and innovative leader with...


  • Gurugram, India Antara Senior Care Full time

    Title: Lead - New Product Development Role Overview: The Lead - New Product Development at AGEasy by Antara will be responsible for leading the end-to-end process of launching new products across various healthcare categories such as Fall Management, Arthritis Management, and Respiratory Management. This role requires a dynamic and innovative leader with...


  • Gurugram, India Antara Senior Care Full time

    Title: Lead - New Product DevelopmentRole Overview:The Lead - New Product Development at AGEasy by Antara will be responsible for leading the end-to-end process of launching new products across various healthcare categories such as Fall Management, Arthritis Management, and Respiratory Management. This role requires a dynamic and innovative leader with...


  • gurugram, India Antara Senior Care Full time

    Title: Lead - New Product DevelopmentRole Overview:The Lead - New Product Development at AGEasy by Antara will be responsible for leading the end-to-end process of launching new products across various healthcare categories such as Fall Management, Arthritis Management, and Respiratory Management. This role requires a dynamic and innovative leader with...


  • gurugram, India Antara Senior Care Full time

    Title: Lead - New Product Development Role Overview: The Lead - New Product Development at AGEasy by Antara will be responsible for leading the end-to-end process of launching new products across various healthcare categories such as Fall Management, Arthritis Management, and Respiratory Management. This role requires a dynamic and innovative leader with...


  • Gurugram, India Antara Senior Care Full time

    Title: Lead - New Product DevelopmentRole Overview:The Lead - New Product Development at AGEasy by Antara will be responsible for leading the end-to-end process of launching new products across various healthcare categories such as Fall Management, Arthritis Management, and Respiratory Management. This role requires a dynamic and innovative leader with...

  • Senior HSE Engineer

    5 months ago


    Gurugram, India McDermott International Full time

    Job Overview: Looking for HSE engineers who have over 10 years on experience in design and engineering of O&G installations. The candidate shall have a bachelor’s degree in chemical engineering, Masters’ degree in Fire protection, HSE will be preferred. Candidate shall have complete knowledge of Indian and International codes. Candidate shall be...


  • Gurugram, India McDermott International Full time

    Job Overview: The Senior Process Engineer applies their conceptual knowledge of process engineering and with a moderate level of guidance and direction from colleagues and leadership, is responsible for solving a range of straightforward process engineering problems. They will be responsible for analyzing possible solutions using standard procedures,...


  • gurugram, India Domnic Lewis International Full time

    Position: Senior Mechanical EngineerLocation: Gurugram, IndiaMode of work: On-SitePayroll: Under Client( Direct)Experience :8-12 YearsClient Info: leading global engineering consultancy headquartered in England. Specializing in mechanical, electrical, and plumbing (MEP) engineering, structural engineering, and sustainability consulting, the firm is known...


  • gurugram, India Domnic Lewis International Full time

    Position: Senior Mechanical EngineerLocation: Gurugram, IndiaMode of work: On-SitePayroll: Under Client( Direct)Experience :8-12 YearsClient Info: leading global engineering consultancy headquartered in England. Specializing in mechanical, electrical, and plumbing (MEP) engineering, structural engineering, and sustainability consulting, the firm is known...


  • Gurugram, India Domnic Lewis International Full time

    Position: Senior Mechanical EngineerLocation: Gurugram, IndiaMode of work: On-SitePayroll: Under Client( Direct)Experience :8-12 YearsClient Info: leading global engineering consultancy headquartered in England. Specializing in mechanical, electrical, and plumbing (MEP) engineering, structural engineering, and sustainability consulting, the firm is known...


  • Gurugram, India Domnic Lewis International Full time

    Position: Senior Mechanical Engineer Location: Gurugram, India Mode of work: On-Site Payroll : Under Client( Direct) Experience :8-12 Years Client Info : leading global engineering consultancy headquartered in England. Specializing in mechanical, electrical, and plumbing (MEP) engineering, structural engineering, and sustainability consulting, the...


  • Gurugram, India Domnic Lewis International Full time

    Position: Senior Mechanical EngineerLocation: Gurugram, IndiaMode of work: On-SitePayroll: Under Client( Direct)Experience :8-12 YearsClient Info: leading global engineering consultancy headquartered in England. Specializing in mechanical, electrical, and plumbing (MEP) engineering, structural engineering, and sustainability consulting, the firm is known...


  • Gurugram, India Shiprocket Full time

    Company DescriptionShiprocket is India’s largest eCommerce enablement platform providing end-to-end customer experience solutions to digital retailers. With a focus on creating a seamless logistics data platform, Shiprocket connects retailers, carriers, and consumers across national and international locations. The platform offers shipping, fulfillment,...


  • Gurugram, India Shiprocket Full time

    Company DescriptionShiprocket is India’s largest eCommerce enablement platform providing end-to-end customer experience solutions to digital retailers. With a focus on creating a seamless logistics data platform, Shiprocket connects retailers, carriers, and consumers across national and international locations. The platform offers shipping, fulfillment,...


  • gurugram, India Elevate Full time

    Elevate is recruiting a Senior Engineer - Software Development to work closely with the Product Management/Business Unit, and Engineering teams. You should be an ace programmer with at least 5+ years of experience as a programmer. As a product development team member, you will apply intermediate to advanced knowledge of software architecture to perform tasks...


  • Gurugram, India Salesforce Full time

    All Jobs Back To All Jobs Senior Systems Engineer Full Time Job Code: G-75391 Gurugram, Haryana, India 1 position Required Experience 4 - 6 Years Skills PLC, New Product Developm... , Electrical system de... + 1 more Senior Systems Engineer Job Description: We are seeking a highly skilled Senior Systems Engineer (Hardware) to join...

  • Senior Sales Engineer

    4 weeks ago


    Gurugram, India Micromatic Machine Tools Pvt Ltd Full time

    Join Micromatic Machine Tools Pvt Ltd a pioneering leader in the machinery manufacturing industry as a Senior Sales Engineer. In this pivotal role you will leverage your expertise to drive sales and expand our market presence. As a key player within our dynamic sales team you will be responsible for developing strategic relationships with clients identifying...

  • Senior Data Engineer

    4 weeks ago


    Gurugram, India Admin Looks Full time

    Urgently looking for the Senior Data Engineer for onsite at the location of GurgaonJob description:We are seeking a passionate, hands-on and experienced Senior Data Engineer to join our team. You will play a key role in implementing large scale Data platforms with our customers. The candidate will collaborate with internal and customer teams on multiple...


  • gurugram, India PAR Technology Full time

    Senior Software Engineer GolangHi there! Have you noticed that the restaurant industry is changing?To deliver solutions that connect people to the restaurants, meals and moments they love.We take that responsibility very seriously.As a leading provider of restaurant technology to the top restaurant brands in the world we’re calling all rebels, instigators,...