Technical Lead Engineer(SDWAN)

2 months ago

Gurugram, India Orange Business Full time
  • Efficiently and promptly, plans and standardizes ways to minimize the impact of change and incidents on business operations.
  • Responsible for implementing all IP configuration changes on the Customer network and incidents if agreed.
  • Manage customer network integration and provide expertise to implement hybrid and customized networks for the company.
  • To deliver outstanding customer experience via on-time, right first time implementation of customer RFCs.
  • Maintain a high quality of output and ensure completion of tasks to a target of zero errors.
  • Participate in Low-Level Design calls with Technical Design Consultants and propose changes for Network Design Implementation and Integration.
  • Knowledge of WAN, MLAN, WLAN, SDx, Optimization and Scripting (Automation).
  • Knowledge of New Technologies – ISE, PRIME, DNA-C.
  • Participate in Technical escalation management.
  • Lead/drive Technical SPOC for L1-L2 teams, Escalation point of contact for the internal level 1 and 2 support team.
  • Perform Quarterly/Half yearly technical audit for the designated customer network.
  • Manage level 3 incidents and lead technical discussions with customer and internal stakeholders.
  • Deliver customer-specific or new technology training to the team/cross functional teams.
  • Documentation of change performed in customer network.
  • Perform weekly/monthly security audits
  • Build final config and perform SAT/CAT for customers.
  • Level-3 entity for chronic incidents and major escalations.
  • Participate in monthly customer meetings coordinated by the CSM as extended team.
  • Support 24*7 and also support Out of office hours change requests / Planned Works from internal & external customers .
  • Compliance of Orange process and Support in Databases and tool updating during BAU and migration Projects .
  • Managing & communicating change based on creative / innovative thinking driven by changing customer / business requirements.
  • Ability to work under pressure, dealing with multiple tasks.
  • Applies significant knowledge of industry trends and developments, best practices, implements effective continual improvement solutions.
  • Creates and executes development plans and revises as appropriate to meet changing needs and requirements.
  • Project manages bulk & complex migrations using standard process and procedures – CMRM.
  • Measure Change Management efficiency – quality and throughput and ensure the team’s performance meets or exceeds the set KPIs.
  • Monitor the roll-out and compliance of the defined processes, procedures and audit the adherence to standards.


Educational Qualifications

  • Engineering Degree/Equivalent in Telecommunications field, preferred


Relevant Experience

  • Min. 8-12 years’ experience in core enterprise network and MPLS VPN.
  • CCNA, CCNP, CCIE, JNCIA, SD-WAN, Riverbed, Cisco Wireless LAN


Desired skills/knowledge

  • Minimum 8 to 12 years of experience.

Area of expertise:

  • Cisco & Juniper routing & switching, Nexus, Wireless LAN
  • Data Center Technology: ACI, DNA-C (SDA)
  • SD-WAN – Cisco Viptela, Cisco Meraki, Fortinet, Versa, Prisma
  • Core experience implementing Network (MLAN, WLAN, Riverbed, MPLS VPN, QOS, Routing Protocols, SDWAN).
  • Basic knowledge of Ansible/Python Scripting, Linux will be preferred.
  • Good knowledge of industry standards and compliance requirements.

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