Technical Support Executive
7 days ago
We are looking for a highly motivated and detail-oriented Technical Support Executive to join our customer support team. In this role, you will provide top-notch technical assistance to clients by resolving their product-related queries, diagnosing technical issues, and ensuring customer satisfaction. You will act as a liaison between the customer and the engineering teams, helping to troubleshoot and resolve issues efficiently.
- Provide technical support via phone, email, chat, and remote assistance tools.
- Diagnose and resolve software and hardware issues related to [Product/Service].
- Guide customers through product features and functionalities.
- Document customer issues and follow up to ensure prompt resolution.
- Work closely with engineering and development teams to address complex technical problems.
- Assist in product updates and system configurations for customers as needed.
- Ensure proper recording and closure of all issues and follow standard operating procedures.
- Maintain a high level of customer satisfaction and ensure timely follow-up on escalated cases.
- Experience working in a SaaS environment.
- Certification in ITIL, Microsoft, or Cisco technologies (e.g., CCNA, MCP).
- Knowledge of CRM or ERP systems is a plus.
Requirements
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven work experience in a technical support or help desk role.
- Excellent verbal and written communication skills.
- Strong troubleshooting and problem-solving skills.
- Familiarity with ticketing systems and remote desktop tools.
- Ability to explain complex technical information to non-technical customers.
- Basic knowledge of operating systems, databases, and networking concepts.
- Experience with [specific technologies, software, or tools relevant to the role, e.g., Linux, SQL, cloud platforms].
BenefitsWhat We Offer:
- Competitive salary and performance-based incentives.
- Opportunities for professional development and growth.
- A collaborative and innovative work environment.
- Comprehensive health benefits.
-
Technical Support Executive
7 days ago
Gurugram, India Mediajade Full timeJob DescriptionWe are looking for a highly motivated and detail-oriented Technical Support Executive to join our customer support team. In this role, you will provide top-notch technical assistance to clients by resolving their product-related queries, diagnosing technical issues, and ensuring customer satisfaction. You will act as a liaison between the...
-
Technical Support Executive
1 week ago
gurugram, India Essvee Consultant Full timeJob Title: Tech Support Executive Department: Support Reports to: Support Manager Job brief : We are looking for an experienced, motivated Support Executive who can quickly understand the challenges, and helps the Customer in solving their Problems. Responsibilities - Understanding customer requirements. - Collaborate with team members to achieve better...
-
Technical Support Executive
2 weeks ago
gurugram, India Essvee Consultant Full timeJob Title: Tech Support ExecutiveDepartment: SupportReports to: Support ManagerJob brief : We are looking for an experienced, motivated Support Executive who can quickly understand the challenges, and helps the Customer in solving their Problems.Responsibilities- Understanding customer requirements.- Collaborate with team members to achieve better results.-...
-
Tech support executive
5 months ago
Gurugram, India FieldAssist Full timeWe are looking to hire a Technical Support Executive to help coordinate and execute technical interfaces between FieldAssist and its Partners. You will be responsible for managing a group of FieldAssist Support Analysts in order to assist the team and our clients in resolving technical and application-related inquiries regarding FieldAssist software...
-
Student Support Executive
3 weeks ago
gurugram, India EvolveMinds Full timeJob Title: Student Support ExecutiveThe Student Support Executive will be responsible for managing and optimizing student interactions and engagement handling operational queries and providing exceptional support to our students. This role is crucial in maintaining smooth communication channels ensuring good engagement with students and promptly and...
-
Student Support Executive
1 month ago
Gurugram, India EvolveMinds Full timeJob Title: Student Support ExecutiveThe Student Support Executive will be responsible for managing and optimizing student interactions and engagement handling operational queries and providing exceptional support to our students. This role is crucial in maintaining smooth communication channels ensuring good engagement with students and promptly and...
-
Student Support Executive
1 week ago
gurugram, India EvolveMinds Full timeJob Title: Student Support Executive The Student Support Executive will be responsible for managing and optimizing student interactions and engagement handling operational queries and providing exceptional support to our students. This role is crucial in maintaining smooth communication channels ensuring good engagement with students and promptly and...
-
Technical support L3
6 days ago
Gurugram, India T&N Business Services Pvt. Ltd Full timeVF DMT (Tech Support 3)Job Description: 24*7 technical support The Contributor handles complex cases that have been escalated by different stakeholders.Manage technical escalations and blockages in pipelines, provide status updates and drivethem to successful resolution. The contributor would be the primary escalation point for all issues in the ETL...
-
Ui/UX Technical Support
6 days ago
Gurugram, India Enterslice Full timeJob DescriptionDynamic Host Configuration Protocol (DHCP)Domain Name System (DNS)PoEUI /UX Technical Support Technical Support Ui/uxOnly relevant candidates can apply,Before applying please read proper job description, if this profile not suits your profile please ignore and do not waste your time to apply here.Ui/UX Technical Support Only-We are looking out...
-
Technical Support Specialist
4 months ago
Gurugram, India Cepheid Full timeAt Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...
-
Senior Associate Technical Support
2 months ago
Gurugram, India Ciena Communications India Private Limited Full timeCiena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...
-
Avp Technology Delivery
5 months ago
Gurugram, Haryana, India Ally eXecutive HR consulting Full timeWhat you’ll be doing: The key responsibilities are as follows: - Experience of having developed and delivered multiple technology projects/products from scratch. - Manage development right from conceptualization to development to General Availability to support/maintenance. - Demonstrable track record in leading large, complex data science and analytics...
-
Network Support Executive
5 months ago
Gurugram, Haryana, India Cubnet Services Full time**Process - Technical Support(US Process Voice)** **MUST BE GRADUATE** **Location - Gurgaon** **Work from Office** **Immediate Joiner** **5 days working** **Rotational shifts(Night + Day)** **Excellent English speaking ( Voice Process)** **Roles & Responsibilities: - ** - **Acts to support the project team, as needed, tracking tasks and reporting...
-
Tender Executive
2 months ago
Gurugram, India Jalota Business support & servces Full timeLocation: Gurgaon (Onsite)Company: JBSS - Leading Waste Management Solutions ProviderAbout Us:At JBSS, we are at the forefront of sustainable waste management, driving innovation and creating a cleaner future. As we expand, we are looking for a dedicated Tender Executive with experience in tendering, especially on the Government e-Marketplace...
-
Senior Manager
3 weeks ago
Gurugram, India Ally Executive HR Full timeJob Description :Currently seeking to hire an Sr Manager - AI/ML who will collaborate closely with the Product Management, Engineering teams, and Customers for CLIENT SaaS Products.Our client is leading name in legal product technology. They are seeking AI development professional with expertise in managing and building AI capabilities for their existing...
-
Student Support Executive
3 months ago
Gurugram, India EvolveMinds Full timeJob Title: Student SupportExecutiveTheStudent Support Executive will be responsible for managing andoptimizing student interactions and engagement handling operationalqueries and providing exceptional support to our students. Thisrole is crucial in maintaining smooth communication channelsensuring good engagement with students and promptly and...
-
Support Account Manager
4 weeks ago
Gurugram, India NetApp Full timeTitle: Support Account Manager - Technical Analyst Location: Bangalore, Karnataka, IN, 560071 Requisition ID: 127593 Job SummaryThe Support Account Manager (SAM) Technical Analyst combines strong relationship and technical competencies to deliver the highest level of service to internal and cross functional teams and the end customer, with the aim to...
-
Technical Support Team Lead – Advertiser
3 months ago
Gurugram, India Taboola Full timeTaboola, the world’s largest content recommendation platform, is hiring a Technical Support Team Lead to lead an amazing advertising support team. In this role, you will lead an India-based team providing 24*7 expert services to Taboola’s customers, troubleshooting complex issues related to Taboola Advertiser Platform and technologies. You will...
-
T2 Technical Support Engineer – Advertiser
3 months ago
Gurugram, India Taboola Full timeWhat is an advantage of joining as a Tier 2 Support Engineer in Taboola? Joining Taboola as a Tier 2 Support Engineer means becoming part of a highly skilled and technically proficient team. You’ll solve complex issues in a timely manner for Account Managers, the Sales team, and end advertisers, ensuring top-notch service and customer satisfaction. ...
-
Technical Support Specialist
6 days ago
Gurgaon/Gurugram/Noida/Delhi NCR, India Hudson RPO Full timeJob Role: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our Hudson RPO team. As a Technical Support Specialist, you will play a critical role in providing exceptional support to our internal and external stakeholders. Your primary responsibility will be to troubleshoot and resolve technical issues related to our...