Technical Support Specialist

1 month ago

Gurugram, India Publicis Re:Sources Full time

Title Associate L2 Skills (must have) • B.Tech or other graduation in Information and technology degree is must. • Team handling experience is a must. • ITIL process knowledge • MCP certification • 24/7 environment support model. • Minimum 1 year experience in information technology or technical support • Good understanding of software/hardware platforms, OS, Network and voice infrastructure • Working knowledge of security software options and functionality preferred • Strong communication, interpersonal and analytical skills to effectively communicate with all levels of employees. Excellent multitasking skills. • Familiarity with remote desktop applications and help desk software (eg. Bomgar) • Ability to work in fast paced self-directed environment • Extensive familiarity with Windows operating systems and MS Office products Skills (good to have) • ServiceNow knowledge • Good at handling Escalations (1 year relevant exp) • Outstanding customer service skills and dedication to providing exceptional customer care. • Must be self-motivator and self-starter. • Exceptional listening and analytical skills • Additional certification in Microsoft, Cisco or similar technologies is a plus • Good hands on exp on Excel. • Ability to analyse the services trends. (Ability to main customer satisfaction) Responsibilities • Taking ownership of customer issues reported and seeing problems through to resolution • Asking customers specific questions for quickly understanding the root of problems • Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Ensure all issues are properly logged and tracked till closure. • Follow up with clients to ensure their IT systems are fully functional after troubleshooting • Document technical knowledge and updates in the form of IT/Customer notes in ticket. Employee Request Form • Prioritizing and managing several unresolved problems at the same time • Communicating clients through various channels (e.g. phone, email, chat) until their technical issues get resolved.

  • Technical Support Specialist

    1 month ago

    Gurugram, India Publicis Re:Sources Full time

    Title Associate L2 Skills (must have) • B.Tech or other graduation in Information and technology degree is must. • Team handling experience is a must. • ITIL process knowledge • MCP certification • 24/7 environment support model. • Minimum 1 year experience in information technology or technical support • Good understanding of software/hardware...

  • Technical Support Specialist

    1 month ago

    Gurugram, India Publicis Re:Sources Full time

    Title Associate L2 Skills (must have) • B.Tech or other graduation in Information and technology degree is must. • Team handling experience is a must. • ITIL process knowledge • MCP certification • 24/7 environment support model. • Minimum 1 year experience in information technology or technical support • Good understanding of software/hardware...

  • (GPCoE) Specialist, Global Technical Support

    3 months ago

    Gurugram, India Ciena India Private Limited (non STPI) Full time

    Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

  • User Support Specialist

    1 month ago

    Gurugram, India Dyninno Group Full time

    The role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential. Responsibilities: Knowledge in using diagnostic tools to analyze logs, monitor system performance and troubleshoot issues effectively. Diagnose and...

  • Digital Customer Support Specialist

    2 weeks ago

    Gurugram, India Siegwerk Full time

    Job Title: Digital Customer Support Specialist Siegwerk is a 1 Billion Dollar company headquartered at Germany and present in 30+ countries across Globe. We are a world leading inks and coatings manufacturer. One the main company objective is digital transformation for internal business processes along the value chain, as well as for our suppliers and...

  • Digital Customer Support Specialist

    2 weeks ago

    Gurugram, India Siegwerk Full time

    Job Title: Digital Customer Support Specialist Siegwerk is a 1 Billion Dollar company headquartered at Germany and present in 30+ countries across Globe. We are a world leading inks and coatings manufacturer. One the main company objective is digital transformation for internal business processes along the value chain, as well as for our suppliers and...

  • Digital Customer Support Specialist

    2 weeks ago

    Gurugram, India Siegwerk Full time

    Job Title: Digital Customer Support Specialist Siegwerk is a 1 Billion Dollar company headquartered at Germany and present in 30+ countries across Globe. We are a world leading inks and coatings manufacturer. One the main company objective is digital transformation for internal business processes along the value chain, as well as for our suppliers and...

  • Technical Product Support Specialist

    1 month ago

    Gurugram, India Harvard Business Publishing Full time

    Key Responsibilities:Provide support to client admins regarding HBP Products via a central ticketing system and when needed via Phone/Video conferencing softwareProficient knowledge level on our end learner facing products, websites, and content delivery methodsProvide Tier 2 troubleshooting assistance to escalated tickets from the HBP Customer Service...

  • User Support Specialist

    4 weeks ago

    Gurugram, India Dyninno Group Full time

    The role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential.ResponsibilitiesKnowledge in using diagnostic tools to analyze logs, monitor system performance and troubleshoot issues effectivelyDiagnose and resolve...

  • User Support Specialist

    4 weeks ago

    Gurugram, India Dyninno Group Full time

    The role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential. Responsibilities Knowledge in using diagnostic tools to analyze logs, monitor system performance and troubleshoot issues effectively Diagnose and...

  • User Support Specialist

    3 weeks ago

    Gurugram, India Dyninno Group Full time

    The role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential.Responsibilities:Knowledge in using diagnostic tools to analyze logs, troubleshoot issues effectively for end user perspective.Diagnose and resolve...

  • User Support Specialist

    3 weeks ago

    Gurugram, India Dyninno Group Full time

    The role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential.Responsibilities:Knowledge in using diagnostic tools to analyze logs, troubleshoot issues effectively for end user perspective.Diagnose and resolve...

  • User Support Specialist

    4 weeks ago

    Gurugram, India Dyninno Group Full time

    The role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential.ResponsibilitiesKnowledge in using diagnostic tools to analyze logs, monitor system performance and troubleshoot issues effectivelyDiagnose and resolve...

  • User Support Specialist

    3 weeks ago

    Gurugram, India Dyninno Group Full time

    The role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential. Responsibilities: Knowledge in using diagnostic tools to analyze logs, troubleshoot issues effectively for end user perspective. Diagnose and resolve...

  • User Support Specialist

    1 month ago

    Gurugram, India Dyninno Group Full time

    The role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential.Responsibilities:Knowledge in using diagnostic tools to analyze logs, monitor system performance and troubleshoot issues effectively.Diagnose and...

  • User Support Specialist

    1 month ago

    gurugram, India Dyninno Group Full time

    The role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential.Responsibilities:Knowledge in using diagnostic tools to analyze logs, monitor system performance and troubleshoot issues effectively.Diagnose and...

  • User Support Specialist

    1 month ago

    Gurugram, India Dyninno Group Full time

    The role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential.Responsibilities:Knowledge in using diagnostic tools to analyze logs, monitor system performance and troubleshoot issues effectively.Diagnose and...

  • User Support Specialist

    1 month ago

    Gurugram, India Dyninno Group Full time

    The role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential. Responsibilities :Knowledge in using diagnostic tools to analyze logs, monitor system performance and troubleshoot issues effectively .Diagnose and...

  • IT Support Specialist 2

    4 months ago

    Gurugram, India MongoDB Full time

    MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...

  • Siegwerk | Digital Customer Support Specialist

    2 weeks ago

    gurugram, India Siegwerk Full time

    Job Title: Digital Customer Support Specialist Siegwerk is a 1 Billion Dollar company headquartered at Germany and present in 30+ countries across Globe. We are a world leading inks and coatings manufacturer. One the main company objective is digital transformation for internal business processes along the value chain, as well as for our suppliers and...