IT Support Specialist 2
3 months ago
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.
MongoDB is seeking the newest member of the Office IT Team. You will join a new triage/Help Desk support team that provides technical support for employees in all of our global offices and remote staff. This support role is based in Gurgaon, India.
Our goal is to maximize the efficiency of our colleagues through the use of technology. This support team will split their time between providing top-notch help desk support, facilitating self-service opportunities to end users, contributing to new and existing knowledge base articles, and triaging incoming tickets.
Our team manages elements of the tech infrastructure used at MongoDB, including: email administration, employee onboarding, network administration, security access, asset management, and more. You will have the opportunity to design, implement, operate, and troubleshoot the systems, services, and tools we own, in both physical and cloud-based environments.
We are looking to speak to candidates who are based in Gurugram for our hybrid working model.
Candidate Profile
Our ideal candidate will have
3+ years of experience in an end-user support roleA strong desire to grow technicallyHands-on familiarity with macOS & Apple hardware administrationHands-on familiarity with Windows / PC environments A naturally strong diagnostic/troubleshooting process, with significant experience troubleshooting real, end-to-end technical issuesThe ability to clearly communicate complex technical topics to a wide range of employees in both verbal and written formA naturally calm and empathetic demeanor under pressure, combined with the ability to concurrently solve multiple issues in real-timeExperience with our tech stack is preferred: macOS, Windows 10, VoIP, Zoom, Slack, Confluence, JIRA, Google Apps, Okta, JAMF, Meraki, Oomnitza Experience working independently and part of a team to provide an exceptional employee experiencePosition Expectations
Help our colleagues maximize their abilities through the effective use of technology: investigate their issues and escalate to the appropriate team when necessaryProvide training for colleagues and develop self service resources where possibleLead weekly new hire IT orientations and assist with day 1 onboarding logisticsParticipate in on-call support rotationsProvide support triage steps to end users across ticket, in-person, chat, email, video, and phone channels Maintain detailed documentation of work completed, using the information gathered to develop self service knowledge bases and improved user guidesEffectively and efficiently manage the software license requests and approval processAbility to work a flexible schedule (evenings, nights and holidays based off of the business need)Success Measures
The IT Support Specialist will be successful in this role when they can execute the following strategic tasks/responsibilities
Maintain an accelerated personal growth path: In 3 months you’ll be fully up to speed on the services and technologies we deploy and maintain, having the ability to independently handle day to day IT tasksWithin 6 months you’ll be actively developing novel solutions to inefficient processes and problemsBy 12 months you’ll be thinking largely in terms of efficiency and have the skills necessary to execute on your ideas of process and automation improvements Customer Service: Provide an unparalleled customer experience by offering top-notch technical support, creating easy to follow self service resources, and workflow automations for our colleaguesCommunication: Successfully communicate team challenges and support solutions internally and externally, while having the ability to communicate complex technical issues simply and convincingly to a wide range of audiencesResearch: Collect and analyze feedback from both our internal customers as well as our systems to better understand our clients needs and inform automation/optimization efforts.-
Sales Support Specialist
1 month ago
gurugram, India Markovate Full timeJob Overview:We are seeking a proactive and driven Business Development Executive (BDE) who can join immediately and contribute to the growth of our business. The ideal candidate will have 2-3 years of experience in a software company and will be responsible for driving lead conversion, conducting market research, gathering client requirements, and providing...
-
Sales Support Specialist
1 month ago
gurugram, India Markovate Full timeJob Overview:We are seeking a proactive and driven Business Development Executive (BDE) who can join immediately and contribute to the growth of our business. The ideal candidate will have 2-3 years of experience in a software company and will be responsible for driving lead conversion, conducting market research, gathering client requirements, and providing...
-
Technical Support Specialist
4 weeks ago
Gurgaon/Gurugram/Noida/Delhi NCR, India Hudson RPO Full timeJob Role: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our Hudson RPO team. As a Technical Support Specialist, you will play a critical role in providing exceptional support to our internal and external stakeholders. Your primary responsibility will be to troubleshoot and resolve technical issues related to our...
-
User Support Specialist
2 weeks ago
Gurugram, India Dyninno Group Full timeThe role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential. Responsibilities: Knowledge in using diagnostic tools to analyze logs, monitor system performance and troubleshoot issues effectively. Diagnose and...
-
Deskside Support Technician
2 months ago
Gurugram, Haryana, India Total IT Global Full time**JOB DESCRIPTION: - ** **Roles & responsibilities**: Desktop Technician will provide day to day local **Required Technical Skills**: - **Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking** ,**Installations & Troubleshooting.** **Functions...
-
Senior IT Support Specialist
4 weeks ago
Gurgaon/Gurugram/Noida/Delhi NCR, India Hudson RPO Full timeJob SummaryWe are seeking a highly skilled Senior IT Specialist to join our team at Hudson RPO. As a Senior IT Specialist, you will be responsible for providing first and second level desktop and application support, ensuring a high quality, professional service is delivered to our clients.Key Responsibilities:• Act as a Senior Specialist - IT for the...
-
User Support Specialist
2 weeks ago
Gurugram, India Dyninno Group Full timeThe role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential. Responsibilities :Knowledge in using diagnostic tools to analyze logs, monitor system performance and troubleshoot issues effectively .Diagnose and...
-
User Support Specialist
2 weeks ago
Gurugram, India Dyninno Group Full timeThe role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential.Responsibilities:Knowledge in using diagnostic tools to analyze logs, monitor system performance and troubleshoot issues effectively.Diagnose and...
-
User Support Specialist
2 weeks ago
gurugram, India Dyninno Group Full timeThe role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential.Responsibilities:Knowledge in using diagnostic tools to analyze logs, monitor system performance and troubleshoot issues effectively.Diagnose and...
-
User Support Specialist
2 weeks ago
Gurugram, India Dyninno Group Full timeThe role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential.Responsibilities:Knowledge in using diagnostic tools to analyze logs, monitor system performance and troubleshoot issues effectively.Diagnose and...
-
Customer Support Associate
5 months ago
Gurugram, Haryana, India INK IT SOLUTIONS Full timeWe're hiring Customer Support Associate for Gurgaon (Remote) location with minimum 06 month to 2 years of experience in Customer support International BPO Process. Notice Period: immediate joiners only **Job Types**: Full-time, Permanent Pay: ₹10,416.19 - ₹25,597.53 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Monday to...
-
gurugram, India Conscious Chemist Full timeJob Title: Customer Support Representative / Skincare Sales Specialist Location: Gurugram, Sector-67 Timing: 10:30am to 7:30pm Working days: Monday to Friday (WFO) Saturday (WFH) Experience: 1+ years Salary: As per the market standard No. of Vacancies: 02 About Us: Conscious Chemist, a skincare brand under Era Botanics Pvt. Ltd., we are dedicated to...
-
Gurugram, India Conscious Chemist Full timeJob Title: Customer Support Representative / Skincare Sales SpecialistLocation: Gurugram, Sector-67Timing: 10:30am to 7:30pmWorking days: Monday to Friday (WFO) Saturday (WFH)Experience: 1+ yearsSalary: As per the market standardNo. of Vacancies: 02About Us:Conscious Chemist, a skincare brand under Era Botanics Pvt. Ltd., we are dedicated to creating...
-
Oracle Integration Cloud Specialist
1 month ago
Mumbai/Chennai/Hyderabad/Bangalore/Kolkata/Pune/Gurgaon/Gurugram, IN IT Staffing Company Full timeWe are seeking an experienced Oracle Integration Cloud Specialist with a Good understating in OIC integration patterns, knowledge of OIC connections and connection configuration role (Trigger, Invoke, Trigger, and Invoke), OIC fault handling (Fault Handler)Required Qualifications :- Minimum of 4 to 8 years of hands-on experience in OIC activities like Stage...
-
Customer Support Specialist
2 months ago
gurugram, India Prometric Full timeABOUT US: Prometric is a trusted test development and delivery provider to more than 300 organizations worldwide. To start a new career, further developing existing skills or adding qualification for a promotion, taking school entrance exams or simply for professional development, people taking tests want a reliable, convenient, and hassle-free experience....
-
Customer Support Specialist
4 months ago
Gurugram, India Prometric Full timeABOUT US: Prometric is a trusted test development and delivery provider to more than 300 organizations worldwide. To start a new career, further developing existing skills or adding qualification for a promotion, taking school entrance exams or simply for professional development, people taking tests want a reliable, convenient, and hassle-free experience....
-
Customer Support Specialist
4 months ago
Gurugram, India Prometric Full timeABOUT US:Prometric is a trusted test development and delivery provider to more than 300 organizations worldwide. To start a new career, further developing existing skills or adding qualification for a promotion, taking school entrance exams or simply for professional development, people taking tests want a reliable, convenient, and hassle-free experience....
-
Customer Support Specialist
2 months ago
gurugram, India Prometric Full timeABOUT US:Prometric is a trusted test development and delivery provider to more than 300 organizations worldwide. To start a new career, further developing existing skills or adding qualification for a promotion, taking school entrance exams or simply for professional development, people taking tests want a reliable, convenient, and hassle-free experience....
-
Customer Support Specialist
4 months ago
Gurugram, India Prometric Full timeABOUT US:Prometric is a trusted test development and delivery provider to more than 300 organizations worldwide. To start a new career, further developing existing skills or adding qualification for a promotion, taking school entrance exams or simply for professional development, people taking tests want a reliable, convenient, and hassle-free experience....
-
Sourcing Specialist
5 days ago
Gurugram, India Quess IT Staffing Full timeDear All,we are having openings NON IT Recruiter for one of our Leading Banking client in Gurgaon location.Payroll : QuessExp : 3 to 5 YearsLocation : GurgaonWork Mode : Work from OfficeInterview Mode : F2F ( Face to Face )Drive Date : 25-Nov-2024 ( Sector 20 )Notice period : Immediate Joiners onlyRole :Role : Senior Sourcing SpecialistSkills : End to End (...
