Technical Support Specialist
6 days ago
Title Associate L2 Skills (must have) • B.Tech or other graduation in Information and technology degree is must. • Team handling experience is a must. • ITIL process knowledge • MCP certification • 24/7 environment support model. • Minimum 1 year experience in information technology or technical support • Good understanding of software/hardware platforms, OS, Network and voice infrastructure • Working knowledge of security software options and functionality preferred • Strong communication, interpersonal and analytical skills to effectively communicate with all levels of employees. Excellent multitasking skills. • Familiarity with remote desktop applications and help desk software (eg. Bomgar) • Ability to work in fast paced self-directed environment • Extensive familiarity with Windows operating systems and MS Office products Skills (good to have) • ServiceNow knowledge • Good at handling Escalations (1 year relevant exp) • Outstanding customer service skills and dedication to providing exceptional customer care. • Must be self-motivator and self-starter. • Exceptional listening and analytical skills • Additional certification in Microsoft, Cisco or similar technologies is a plus • Good hands on exp on Excel. • Ability to analyse the services trends. (Ability to main customer satisfaction) Responsibilities • Taking ownership of customer issues reported and seeing problems through to resolution • Asking customers specific questions for quickly understanding the root of problems • Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Ensure all issues are properly logged and tracked till closure. • Follow up with clients to ensure their IT systems are fully functional after troubleshooting • Document technical knowledge and updates in the form of IT/Customer notes in ticket. Employee Request Form • Prioritizing and managing several unresolved problems at the same time • Communicating clients through various channels (e.g. phone, email, chat) until their technical issues get resolved.
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Technical Support Specialist
4 weeks ago
Gurgaon/Gurugram/Noida/Delhi NCR, India Hudson RPO Full timeJob Role: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our Hudson RPO team. As a Technical Support Specialist, you will play a critical role in providing exceptional support to our internal and external stakeholders. Your primary responsibility will be to troubleshoot and resolve technical issues related to our...
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Technical Support Specialist
5 days ago
Gurugram, India Publicis Re:Sources Full timeTitle Associate L2 Skills (must have) • B.Tech or other graduation in Information and technology degree is must. • Team handling experience is a must. • ITIL process knowledge • MCP certification • 24/7 environment support model. • Minimum 1 year experience in information technology or technical support • Good understanding of software/hardware...
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Technical Support Specialist
6 days ago
Gurugram, India Publicis Re:Sources Full timeTitle Associate L2 Skills (must have) • B.Tech or other graduation in Information and technology degree is must. • Team handling experience is a must. • ITIL process knowledge • MCP certification • 24/7 environment support model. • Minimum 1 year experience in information technology or technical support • Good understanding of software/hardware...
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Technical Implementation Specialist
1 month ago
Gurugram, India kickyandperky Full timeCompany Description At Kicky & Perky, we specialize in handcrafted jewelry that combines traditional designs with modern aesthetics. With a focus on quality materials like sterling silver and kundan, we offer a diverse range of body jewelry, necklaces, earrings, bracelets, and rings to cater to every style. Role Description This is a full-time on-site role...
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(GPCoE) Specialist, Global Technical Support
2 months ago
Gurugram, India Ciena India Private Limited (non STPI) Full timeCiena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...
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User Support Specialist
2 weeks ago
Gurugram, India Dyninno Group Full timeThe role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential. Responsibilities: Knowledge in using diagnostic tools to analyze logs, monitor system performance and troubleshoot issues effectively. Diagnose and...
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Technical Product Support Specialist
1 week ago
Gurugram, India Harvard Business Publishing Full timeKey Responsibilities:Provide support to client admins regarding HBP Products via a central ticketing system and when needed via Phone/Video conferencing softwareProficient knowledge level on our end learner facing products, websites, and content delivery methodsProvide Tier 2 troubleshooting assistance to escalated tickets from the HBP Customer Service...
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User Support Specialist
2 weeks ago
Gurugram, India Dyninno Group Full timeThe role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential.Responsibilities:Knowledge in using diagnostic tools to analyze logs, monitor system performance and troubleshoot issues effectively.Diagnose and...
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User Support Specialist
2 weeks ago
Gurugram, India Dyninno Group Full timeThe role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential. Responsibilities :Knowledge in using diagnostic tools to analyze logs, monitor system performance and troubleshoot issues effectively .Diagnose and...
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User Support Specialist
2 weeks ago
gurugram, India Dyninno Group Full timeThe role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential.Responsibilities:Knowledge in using diagnostic tools to analyze logs, monitor system performance and troubleshoot issues effectively.Diagnose and...
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User Support Specialist
2 weeks ago
Gurugram, India Dyninno Group Full timeThe role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential.Responsibilities:Knowledge in using diagnostic tools to analyze logs, monitor system performance and troubleshoot issues effectively.Diagnose and...
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IT Support Specialist 2
3 months ago
Gurugram, India MongoDB Full timeMongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...
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Senior IT Support Specialist
4 weeks ago
Gurgaon/Gurugram/Noida/Delhi NCR, India Hudson RPO Full timeJob SummaryWe are seeking a highly skilled Senior IT Specialist to join our team at Hudson RPO. As a Senior IT Specialist, you will be responsible for providing first and second level desktop and application support, ensuring a high quality, professional service is delivered to our clients.Key Responsibilities:• Act as a Senior Specialist - IT for the...
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Senior Technical Support Specialist
1 month ago
Gurgaon/Gurugram/Noida, India K & R Enterprises Full timeJob Title: Senior Application Support EngineerJob Summary:We are seeking a highly skilled and experienced Senior Application Support Engineer to join our team at K & R Enterprises. The successful candidate will be responsible for providing technical support to our clients, troubleshooting complex issues, and escalating incidents to Level 3 as necessary.Key...
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Technical Support Executive
4 weeks ago
Gurugram, India Mediajade Full timeJob DescriptionWe are looking for a highly motivated and detail-oriented Technical Support Executive to join our customer support team. In this role, you will provide top-notch technical assistance to clients by resolving their product-related queries, diagnosing technical issues, and ensuring customer satisfaction. You will act as a liaison between the...
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Technical Support Analyst
3 weeks ago
gurugram, India OpSec Security Full timeOpSec Security are the world leader in brand protection, with over 4 decades of history and an integral part of Crane NXT, a $1.5 billion dollar business with over 4,750 associates worldwide. We safeguard the revenues and reputations of more than half of the Fortune 100. We effectively address Brand, Piracy, and Fraud risks that brands face due to to the...
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Technical Support Analyst
3 weeks ago
Gurugram, India OpSec Security Full timeOpSec Security are the world leader in brand protection, with over 4 decades of history and an integral part of Crane NXT, a $1.5 billion dollar business with over 4,750 associates worldwide. We safeguard the revenues and reputations of more than half of the Fortune 100. We effectively address Brand, Piracy, and Fraud risks that brands face due to to the...
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Technical Support Analyst
3 weeks ago
Gurugram, India OpSec Security Full timeOpSec Security are the world leader in brand protection, with over 4 decades of history and an integral part of Crane NXT, a $1.5 billion dollar business with over 4,750 associates worldwide. We safeguard the revenues and reputations of more than half of the Fortune 100. We effectively address Brand, Piracy, and Fraud risks that brands face due to to the...
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Technical Support Analyst
3 weeks ago
Gurugram, India OpSec Security Full timeOpSec Security are the world leader in brand protection, with over 4 decades of history and an integral part of Crane NXT, a $1.5 billion dollar business with over 4,750 associates worldwide. We safeguard the revenues and reputations of more than half of the Fortune 100. We effectively address Brand, Piracy, and Fraud risks that brands face due to to the...
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Technical Support Analyst
3 weeks ago
gurugram, India OpSec Security Full timeOpSec Security are the world leader in brand protection, with over 4 decades of history and an integral part of Crane NXT, a $1.5 billion dollar business with over 4,750 associates worldwide. We safeguard the revenues and reputations of more than half of the Fortune 100. We effectively address Brand, Piracy, and Fraud risks that brands face due to to the...