Technical Support Specialist
1 month ago
Title Associate L2 Skills (must have) • B.Tech or other graduation in Information and technology degree is must. • Team handling experience is a must. • ITIL process knowledge • MCP certification • 24/7 environment support model. • Minimum 1 year experience in information technology or technical support • Good understanding of software/hardware platforms, OS, Network and voice infrastructure • Working knowledge of security software options and functionality preferred • Strong communication, interpersonal and analytical skills to effectively communicate with all levels of employees. Excellent multitasking skills. • Familiarity with remote desktop applications and help desk software (eg. Bomgar) • Ability to work in fast paced self-directed environment • Extensive familiarity with Windows operating systems and MS Office products Skills (good to have) • ServiceNow knowledge • Good at handling Escalations (1 year relevant exp) • Outstanding customer service skills and dedication to providing exceptional customer care. • Must be self-motivator and self-starter. • Exceptional listening and analytical skills • Additional certification in Microsoft, Cisco or similar technologies is a plus • Good hands on exp on Excel. • Ability to analyse the services trends. (Ability to main customer satisfaction) Responsibilities • Taking ownership of customer issues reported and seeing problems through to resolution • Asking customers specific questions for quickly understanding the root of problems • Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams • Ensure all issues are properly logged and tracked till closure. • Follow up with clients to ensure their IT systems are fully functional after troubleshooting • Document technical knowledge and updates in the form of IT/Customer notes in ticket. Employee Request Form • Prioritizing and managing several unresolved problems at the same time • Communicating clients through various channels (e.g. phone, email, chat) until their technical issues get resolved.
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Technical Support Specialist
3 days ago
Gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic Team At Glood.AI, customer satisfaction is at the heart of what we do. We’re seeking a dedicated Technical Support Specialist to provide world-class support and resolve customer issues effectively. If you love solving problems, have a knack for technical troubleshooting, and enjoy helping customers succeed, this role is for you! About...
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Technical Support Specialist
3 days ago
Gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic TeamAt Glood.AI, customer satisfaction is at the heart of what we do. We’re seeking a dedicated Technical Support Specialist to provide world-class support and resolve customer issues effectively. If you love solving problems, have a knack for technical troubleshooting, and enjoy helping customers succeed, this role is for you!About the...
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Technical Support Specialist
3 days ago
Gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic TeamAt Glood.AI, customer satisfaction is at the heart of what we do. We’re seeking a dedicated Technical Support Specialist to provide world-class support and resolve customer issues effectively. If you love solving problems, have a knack for technical troubleshooting, and enjoy helping customers succeed, this role is for you!About the...
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Technical Support Specialist
3 days ago
Gurugram, India Publicis Re:Sources Full timeWe're seeking an Associate with a passion for technical excellence and customer service to join our growing team." Exp: 3 - 9 Years Location: Gurgaon Np: Immediate / Serving NP with max 30 days Key Responsibilities: - Resolve customer technical issues via phone, email, or chat - Troubleshoot and diagnose system problems - Log and track issues to ensure...
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Technical Support Specialist
3 days ago
Gurugram, India Publicis Re:Sources Full timeWe're seeking an Associate with a passion for technical excellence and customer service to join our growing team."Exp: 3 - 9 YearsLocation: GurgaonNp: Immediate / Serving NP with max 30 daysKey Responsibilities:- Resolve customer technical issues via phone, email, or chat- Troubleshoot and diagnose system problems- Log and track issues to ensure timely...
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Technical Support Specialist
3 days ago
Gurugram, India Publicis Re:Sources Full timeWe're seeking an Associate with a passion for technical excellence and customer service to join our growing team."Exp: 3 - 9 YearsLocation: GurgaonNp: Immediate / Serving NP with max 30 daysKey Responsibilities:- Resolve customer technical issues via phone, email, or chat- Troubleshoot and diagnose system problems- Log and track issues to ensure timely...
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Technical Support Specialist
1 month ago
Gurugram, India Publicis Re:Sources Full timeTitle Associate L2 Skills (must have) • B.Tech or other graduation in Information and technology degree is must. • Team handling experience is a must. • ITIL process knowledge • MCP certification • 24/7 environment support model. • Minimum 1 year experience in information technology or technical support • Good understanding of software/hardware...
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Technical Support Specialist
1 month ago
Gurugram, India Publicis Re:Sources Full timeTitle Associate L2 Skills (must have) • B.Tech or other graduation in Information and technology degree is must. • Team handling experience is a must. • ITIL process knowledge • MCP certification • 24/7 environment support model. • Minimum 1 year experience in information technology or technical support • Good understanding of software/hardware...
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gurugram, India Glood.AI - Personalization & Experience For Shopify Full timeJoin Our Dynamic TeamAt Glood.AI, customer satisfaction is at the heart of what we do. We’re seeking a dedicated Technical Support Specialist to provide world-class support and resolve customer issues effectively. If you love solving problems, have a knack for technical troubleshooting, and enjoy helping customers succeed, this role is for you!About the...
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Digital Customer Support Specialist
3 weeks ago
Gurugram, India Siegwerk Full timeJob Title: Digital Customer Support Specialist Siegwerk is a 1 Billion Dollar company headquartered at Germany and present in 30+ countries across Globe. We are a world leading inks and coatings manufacturer. One the main company objective is digital transformation for internal business processes along the value chain, as well as for our suppliers and...
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Digital Customer Support Specialist
3 weeks ago
Gurugram, India Siegwerk Full timeJob Title: Digital Customer Support Specialist Siegwerk is a 1 Billion Dollar company headquartered at Germany and present in 30+ countries across Globe. We are a world leading inks and coatings manufacturer. One the main company objective is digital transformation for internal business processes along the value chain, as well as for our suppliers and...
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Digital Customer Support Specialist
3 weeks ago
Gurugram, India Siegwerk Full timeJob Title: Digital Customer Support Specialist Siegwerk is a 1 Billion Dollar company headquartered at Germany and present in 30+ countries across Globe. We are a world leading inks and coatings manufacturer. One the main company objective is digital transformation for internal business processes along the value chain, as well as for our suppliers and...
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User Support Specialist
4 weeks ago
Gurugram, India Dyninno Group Full timeThe role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential.Responsibilities:Knowledge in using diagnostic tools to analyze logs, troubleshoot issues effectively for end user perspective.Diagnose and resolve...
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User Support Specialist
4 weeks ago
Gurugram, India Dyninno Group Full timeThe role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential.Responsibilities:Knowledge in using diagnostic tools to analyze logs, troubleshoot issues effectively for end user perspective.Diagnose and resolve...
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User Support Specialist
4 weeks ago
Gurugram, India Dyninno Group Full timeThe role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential. Responsibilities: Knowledge in using diagnostic tools to analyze logs, troubleshoot issues effectively for end user perspective. Diagnose and resolve...
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User Support Specialist
1 month ago
Gurugram, India Dyninno Group Full timeThe role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential.ResponsibilitiesKnowledge in using diagnostic tools to analyze logs, monitor system performance and troubleshoot issues effectivelyDiagnose and resolve...
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User Support Specialist
4 weeks ago
Gurugram, India Dyninno Group Full timeThe role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential. Responsibilities Knowledge in using diagnostic tools to analyze logs, monitor system performance and troubleshoot issues effectively Diagnose and...
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User Support Specialist
1 month ago
Gurugram, India Dyninno Group Full timeThe role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential.ResponsibilitiesKnowledge in using diagnostic tools to analyze logs, monitor system performance and troubleshoot issues effectivelyDiagnose and resolve...
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gurugram, India Publicis Re:Sources Full timeWe're seeking an Associate with a passion for technical excellence and customer service to join our growing team."Exp: 3 - 9 YearsLocation: GurgaonNp: Immediate / Serving NP with max 30 daysKey Responsibilities:- Resolve customer technical issues via phone, email, or chat- Troubleshoot and diagnose system problems- Log and track issues to ensure timely...
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Siegwerk | Digital Customer Support Specialist
3 weeks ago
gurugram, India Siegwerk Full timeJob Title: Digital Customer Support Specialist Siegwerk is a 1 Billion Dollar company headquartered at Germany and present in 30+ countries across Globe. We are a world leading inks and coatings manufacturer. One the main company objective is digital transformation for internal business processes along the value chain, as well as for our suppliers and...
