Technical Product Support Specialist

1 month ago

Gurugram, India Harvard Business Publishing Full time
Key Responsibilities:
  • Provide support to client admins regarding HBP Products via a central ticketing system and when needed via Phone/Video conferencing software
  • Proficient knowledge level on our end learner facing products, websites, and content delivery methods
  • Provide Tier 2 troubleshooting assistance to escalated tickets from the HBP Customer Service team
  • Technical troubleshooting knowledge on SSO connections for datafeed, integration, and client level access issues
  • Actively work as a productive and positive member of the greater Learner and Technology Services team
  • Execute relevant daily work processes within agreed upon SLA timelines
  • Manage all CL applications at the Super Admin level for all HBP learning platforms and reporting dashboards (HMM, HMM Spark, LeadingEdge, Brightspace, DOMO)

Requirements

  • Knowledge and Skills
    • Familiarity with MS Suite (Word, Excel, Teams), CRM Ticketing Systems, Salesforce, Splunk, And/or learning management systems
    • Ability to convey technical information clearly to non-technical users and collaborate effectively with team members.
    • Demonstrated ability to swiftly adjust to shifting priorities, new information, and manage multiple tasks concurrently
    • Proficient in using personal computers, mobile devices, interactive products, and web-based applications
    • Strong communication skills are essential for effectively collaborating with team members and engaging with clients
    • Ensuring accurate documentation and thorough troubleshooting to avoid recurring issues.
    • Taking initiative to identify potential issues before they escalate and suggesting improvements to processes.
  • Experience and Education
    • 3-5 Years’ experience in any of the related fields; sales, consulting, publishing, educational technology, technical support, product support or client success
    • A minimum of a four-year degree from an accredited institution of higher education

What we offer:

As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays

HBP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Above is the annualized pay range for this position. In addition, this position includes the opportunity to earn our annual Performance Based Variable Pay Program. Actual salary will be set based upon a range of factors, including external benchmark market data, individual knowledge, skills, experience, location and internal equity.

  • Product Support Specialist

    2 weeks ago

    Gurugram, India Karnival Full time

    Who are we? Karnival is a customer marketing platform that elevates and leverages current customers' experiences to improve retention and growth. In the last four years, we have built a unified platform that seamlessly integrates various functionalities, such as Smart Receipts, Net Promoter Score assessments, Customer research, Surveys, Product Reviews,...

  • Product Support Specialist

    2 weeks ago

    Gurugram, India Karnival Full time

    Who are we?Karnival is a customer marketing platform that elevates and leverages current customers' experiences to improve retention and growth. In the last four years, we have built a unified platform that seamlessly integrates various functionalities, such as Smart Receipts, Net Promoter Score assessments, Customer research, Surveys, Product Reviews,...

  • Senior Product Manager

    2 weeks ago

    Gurugram, India Product Space Full time

    This is the requirement with one of the company in our connections. Minimum Product Experience Required 5 years.Location: GurgaonOverviewAs a Product Manager, you will be responsible for the development and management of our product(s) throughout their lifecycle. You will work closely with cross-functional teams including engineering, design and marketing to...

  • Senior Product Manager

    2 weeks ago

    Gurugram, India Product Space Full time

    This is the requirement with one of the company in our connections. Minimum Product Experience Required 5 years.Location: GurgaonOverviewAs a Product Manager, you will be responsible for the development and management of our product(s) throughout their lifecycle. You will work closely with cross-functional teams including engineering, design and marketing to...

  • Product Support Specialist

    3 weeks ago

    Gurugram, India Career Stone Consultant Full time

    PLEASE READ THE JD BEFORE APPLYING. - THIS IS NOT IT SUPPORT.Business LineGlobal ServiceDepartment/Sub DepartmentProduct Life CyclePurpose of this positionGlobal Product Support (Level 3) supports Regional Tech Support (Level 2) from COMPANY in solving technical queries for the CTCS product portfolio. He/she processes from L2 Support routed, functionally...

  • Product Support Specialist

    3 weeks ago

    Gurugram, India Career Stone Consultant Full time

    PLEASE READ THE JD BEFORE APPLYING. - THIS IS NOT IT SUPPORT.Business LineGlobal ServiceDepartment/Sub DepartmentProduct Life CyclePurpose of this positionGlobal Product Support (Level 3) supports Regional Tech Support (Level 2) from COMPANY in solving technical queries for the CTCS product portfolio. He/she processes from L2 Support routed, functionally...

  • Product Support Specialist

    3 weeks ago

    Gurugram, India Career Stone Consultant Full time

    PLEASE READ THE JD BEFORE APPLYING. - THIS IS NOT IT SUPPORT. Business Line Global Service Department/Sub Department Product Life Cycle Purpose of this position Global Product Support (Level 3) supports Regional Tech Support (Level 2) from COMPANY in solving technical queries for the CTCS product portfolio. He/she processes from L2 Support routed,...

  • Technical Support Specialist

    1 month ago

    Gurugram, India Publicis Re:Sources Full time

    Title Associate L2 Skills (must have) • B.Tech or other graduation in Information and technology degree is must. • Team handling experience is a must. • ITIL process knowledge • MCP certification • 24/7 environment support model. • Minimum 1 year experience in information technology or technical support • Good understanding of software/hardware...

  • Technical Support Specialist

    1 month ago

    Gurugram, India Publicis Re:Sources Full time

    Title Associate L2 Skills (must have) • B.Tech or other graduation in Information and technology degree is must. • Team handling experience is a must. • ITIL process knowledge • MCP certification • 24/7 environment support model. • Minimum 1 year experience in information technology or technical support • Good understanding of software/hardware...

  • Technical Support Specialist

    1 month ago

    Gurugram, India Publicis Re:Sources Full time

    Title Associate L2 Skills (must have) • B.Tech or other graduation in Information and technology degree is must. • Team handling experience is a must. • ITIL process knowledge • MCP certification • 24/7 environment support model. • Minimum 1 year experience in information technology or technical support • Good understanding of software/hardware...

  • (GPCoE) Specialist, Global Technical Support

    3 months ago

    Gurugram, India Ciena India Private Limited (non STPI) Full time

    Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and...

  • Edm Associate Product Support

    6 months ago

    Gurugram, Haryana, India S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 07 S&P Global Market Intelligence **The Team**: S&P Global's Solutions Product Support in the Asia-Pacific (APAC) region is to provide technical support to clients using S&P Global's Enterprise Solutions, specifically focusing on cross-product support for the Enterprise Data Management (EDM)...

  • Technical Support Executive

    2 months ago

    Gurugram, India Mediajade Full time

    Job DescriptionWe are looking for a highly motivated and detail-oriented Technical Support Executive to join our customer support team. In this role, you will provide top-notch technical assistance to clients by resolving their product-related queries, diagnosing technical issues, and ensuring customer satisfaction. You will act as a liaison between the...

  • Technical Support Executive

    2 months ago

    Gurugram, India Mediajade Full time

    We are looking for a highly motivated and detail-oriented Technical Support Executive to join our customer support team. In this role, you will provide top-notch technical assistance to clients by resolving their product-related queries, diagnosing technical issues, and ensuring customer satisfaction. You will act as a liaison between the customer and the...

  • Coustomer Support

    3 months ago

    Gurugram, Haryana, India Krishna HR solution Full time

    Job brief We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be...

  • Technical Support

    1 month ago

    Gurgaon / Gurugram, Jaipur, India Gunjan Mangal (Proprietor Of Power Solutions) Full time

    DescriptionWe are seeking a highly motivated Technical Support professional to join our team. The successful candidate will be responsible for providing technical assistance to customers and resolving their technical issues in a timely and efficient manner. The Technical Support professional will work closely with our development and engineering teams to...

  • Coustomer Support

    4 months ago

    Gurugram, Haryana, India Krishna HR solution Full time

    Job brief We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be...

  • User Support Specialist

    1 month ago

    Gurugram, India Dyninno Group Full time

    The role is of a User Support Specialist who will play an integral part in the development of our existing facilities and to set a new benchmark on the market. Our mission is to maximize people’s potential. Responsibilities: Knowledge in using diagnostic tools to analyze logs, monitor system performance and troubleshoot issues effectively. Diagnose and...

  • Technical Support

    1 month ago

    Gurgaon / Gurugram, Jaipur, India Gunjan Mangal (Proprietor Of Power Solutions) Full time

    DescriptionWe are looking for a Technical Support professional to provide excellent customer service and technical support to our clients. The ideal candidate will have 0-8 years of experience and a strong technical background.ResponsibilitiesProvide technical support to customers via phone, email, and chatTroubleshoot and resolve technical issues related to...

  • Digital Customer Support Specialist

    2 weeks ago

    Gurugram, India Siegwerk Full time

    Job Title: Digital Customer Support Specialist Siegwerk is a 1 Billion Dollar company headquartered at Germany and present in 30+ countries across Globe. We are a world leading inks and coatings manufacturer. One the main company objective is digital transformation for internal business processes along the value chain, as well as for our suppliers and...