Technical Support Executive
2 months ago
We are looking for a highly motivated and detail-oriented Technical Support Executive to join our customer support team. In this role, you will provide top-notch technical assistance to clients by resolving their product-related queries, diagnosing technical issues, and ensuring customer satisfaction. You will act as a liaison between the customer and the engineering teams, helping to troubleshoot and resolve issues efficiently.
- Provide technical support via phone, email, chat, and remote assistance tools.
- Diagnose and resolve software and hardware issues related to [Product/Service].
- Guide customers through product features and functionalities.
- Document customer issues and follow up to ensure prompt resolution.
- Work closely with engineering and development teams to address complex technical problems.
- Assist in product updates and system configurations for customers as needed.
- Ensure proper recording and closure of all issues and follow standard operating procedures.
- Maintain a high level of customer satisfaction and ensure timely follow-up on escalated cases.
- Experience working in a SaaS environment.
- Certification in ITIL, Microsoft, or Cisco technologies (e.g., CCNA, MCP).
- Knowledge of CRM or ERP systems is a plus.
Requirements
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven work experience in a technical support or help desk role.
- Excellent verbal and written communication skills.
- Strong troubleshooting and problem-solving skills.
- Familiarity with ticketing systems and remote desktop tools.
- Ability to explain complex technical information to non-technical customers.
- Basic knowledge of operating systems, databases, and networking concepts.
- Experience with [specific technologies, software, or tools relevant to the role, e.g., Linux, SQL, cloud platforms].
BenefitsWhat We Offer:
- Competitive salary and performance-based incentives.
- Opportunities for professional development and growth.
- A collaborative and innovative work environment.
- Comprehensive health benefits.
Requirements
Required Skills & Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. Proven work experience in a technical support or help desk role. Excellent verbal and written communication skills. Strong troubleshooting and problem-solving skills. Familiarity with ticketing systems and remote desktop tools. Ability to explain complex technical information to non-technical customers. Basic knowledge of operating systems, databases, and networking concepts. Experience with [specific technologies, software, or tools relevant to the role, e.g., Linux, SQL, cloud platforms].
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