Technical Support

4 days ago


Gurgaon Gurugram Delhi, India Gunjan Mangal (Proprietor Of Power Solutions) Full time

Job Title: Technical Support Representative (Adobe TS)

Process Name: Adobe TS

Process Type: Technical

Process Mode: Voice

Location: Work from Office

Salary Bracket:

  1. For Freshers (Minimum 6 Months of Calling Experience):
  • CTC: ₹28,000
  • In-Hand Salary (Training Period): ₹23,500 + ₹2,000 PLI
  • Post-Training Salary: ₹23,500 + ₹2,000 PLI + Other Incentives
  1. With Minimum 1 Year of Non-Technical BPO Experience:
  • CTC: ₹31,000
  • In-Hand Salary: ₹26,500 + ₹2,000 PLI + Other Incentives
  1. With Minimum 1 Year of Technical BPO Experience:
  • CTC: ₹35,500
  • In-Hand Salary (Training Period): ₹30,500 + ₹2,000 PLI
  • Post-Training Salary: ₹30,500 + ₹2,000 PLI + Other Incentives

Job Description:

Join Adobe as a Technical Support Representative and be part of a team that helps customers solve their technical challenges while using Adobe products. This role involves providing voice-based technical support, ensuring customer satisfaction, and delivering a world-class support experience.

Key Responsibilities:
  • Provide voice-based technical support to Adobe customers, addressing their queries and troubleshooting issues related to Adobe products.
  • Maintain a thorough understanding of Adobe's software and services to assist customers effectively.
  • Document customer interactions and technical issues accurately to contribute to the continuous improvement of support services.
  • Collaborate with peers and supervisors to escalate and resolve complex technical problems.
What We Offer:
  • Competitive salary packages with performance-linked incentives starting from the first month.
  • In-hand salary tailored to experience, ranging from ₹23,500 to ₹30,500, with additional incentives post-training.
  • Comprehensive training and development programs to enhance your technical skills.
  • A 5-day working week with 24/7 rotational shifts to ensure a balanced work-life schedule.
  • Cab facility available within the hiring zone for convenient commuting.
Requirements:
  • Education: Graduation is mandatory.
  • Experience:
  • Freshers: Minimum 6 months of calling experience.
  • Experienced: At least 1 year of BPO experience, either non-technical or technical.
  • Skills:
  • Excellent verbal communication skills.
  • Strong problem-solving abilities and a technical mindset.
  • Ability to work in rotational shifts.
Additional Information:
  • Cab Facility: Yes (within the hiring zone)
  • Meal: No
  • Work Mode: Work from Office

If you're passionate about technology and customer service and looking to grow your career with a global leader, we want to hear from you

Call 

Hr Mahesh - 7232805243 ( Call/WhatsApp )


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