Edm Associate Product Support

6 months ago

Gurugram Haryana, India S&P Global Full time

**About the Role**:
**Grade Level (for internal use)**: 07
S&P Global Market Intelligence

**The Team**:
S&P Global's Solutions Product Support in the Asia-Pacific (APAC) region is to provide technical support to clients using S&P Global's Enterprise Solutions, specifically focusing on cross-product support for the Enterprise Data Management (EDM) platform.

EDM is a part of the S&P Global and provides Enterprise Data Management Solutions for Banks, Asset Managers, Hedge Funds, Insurance companies, Software companies and Treasury functions in large institutions. With offices in EMEA, North America, APAC and India. EDM has a global reach and increasingly clients require work to be carried out remotely from their main office.

**The Impact**:
The Support Role in APAC for S&P Global's Solutions business offers several impactful opportunities for individuals starting their careers in the company. Here are some key impacts of this role:
**Building a global network**: As part of the Support Role, individuals become part of a global community. They have the opportunity to connect with mentors, peers, and teams from around the world. This network enables them to access a wealth of knowledge and support, fostering personal and professional growth.

**Knowledge sharing and collaboration**: In the Support Role, individuals are encouraged to share their knowledge and collaborate with colleagues. This collaborative environment allows for continuous learning and the exchange of ideas, contributing to individual and team development.

**Skill development**: The Support Role in APAC offers valuable opportunities for skill development. Individuals learn how to effectively troubleshoot technical issues, provide support to clients, and communicate complex information in a clear and concise manner. These skills are transferable and can be beneficial for future career advancement.

**What’s in it for you**:
As an Associate Product Support Specialist in the APAC, there are several benefits and opportunities for you:
**Career growth**: As you gain in-depth knowledge and experience with the EDM, you can pave the way for future career growth within S&P Global or in the broader industry. Your specialized skills and expertise will open doors to various career opportunities, such as product management, implementation consulting, or leadership roles within the product support domain.

**Client interaction and impact**: Working directly with clients and providing high-quality support and training allows you to have a direct impact on their experience and success with the EDM. Building strong relationships with clients and helping them overcome challenges can be rewarding and fulfilling.

**Cross-functional collaboration**: As a Product Support Specialist, you will collaborate with colleagues across different business lines and regions. This collaborative environment fosters knowledge sharing, exposes you to diverse perspectives, and helps you develop a broader understanding of the organization's operations and product offerings.

**Responsibilities**:
Become an expert in all facets of supported financial products
Effectively and efficiently troubleshoot client issues to resolution and escalate as needed, work with internal groups to document issues, and deliver effective solutions
Monitor all incoming support channels to address client inquiries quickly and efficiently, and manage multiple requests simultaneously.
Maintain multiple client-reported questions or issues, and document written and verbal communication in our internal CRM system.
Work directly with senior managers on a regular basis and collaborate with colleagues across business lines and regions.
You will contribute to the development and maintenance of product documentation, including user guides, troubleshooting guides, and knowledge base articles.

**What We’re Looking For**:
**Education and qualifications**: A bachelor's degree in computer science, information technology, or a related field is typically required.
Proficiency in SQL, scripting languages, and data analysis tools is often required. Knowledge of data management concepts, including data warehousing and ETL processes, is advantageous.
**Problem-solving and analytical abilities**: Strong problem-solving skills, including the ability to analyze complex issues, identify root causes, and develop innovative solutions. The capacity to work under pressure, prioritize tasks, and meet tight deadlines is important for handling multiple support requests simultaneously.
**Customer-oriented mindset**: A customer-centric approach with a focus on delivering exceptional support and ensuring client satisfaction.

**Communication skills**:
English - Good communication skills to be able to communicate with Global Teams

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unriv

  • SAP EDM Consultant

    2 months ago

    Gurgaon/Gurugram, India Talpro Full time

    Key Responsibilities : SAP EDM Implementation : Lead the design, configuration, and implementation of SAP EDM solutions, including Master Data Governance (MDG), Data Services (DS), and Information Steward (IS), to support effective data management and governance.Data Management : Develop and implement data management strategies, including data quality, data...

  • Product Marketing Associate

    4 months ago

    Gurugram, Haryana, India ZS Associates Full time

    Gurgaon, India - India - Enterprise - Marketing & Communications - 21265 **Product Marketing Associate** **ZS **is a place where passion changes lives. As a management consulting and technology firm focused on transforming global healthcare and beyond, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of...

  • Customer Support Associate

    2 months ago

    Gurugram, Haryana, India Group Bayport Full time

    Group Bayport India "At Group Bayport, harnessing innovative print technologies to improve everyday personal and professional lives is what we do. That focus is driven by our dedication to empowering individual, group, and business self-expression by tapping into the dynamic possibilities of fully customizable products." Position : Customer Support...

  • Customer Support Associate

    7 months ago

    Gurugram, Haryana, India Drimlite Full time

    **Job Description: Customer Service Associate (CSA)** **Location**: Gurgaon, Haryana **Position Overview**: We are seeking Customer Service Associates (CSAs) to join our team in Gurgaon. CSAs play a pivotal role in engaging with customers, generating footfall, and facilitating lead generation activities. **Responsibilities**: - Engage with customers in...

  • Associate, Technology Support

    3 months ago

    Gurugram, Haryana, India BlackRock Investments Full time

    **Associate, Technology Support**: **Location**: **Gurgaon, Haryana** Category: **Technical Support** Job Requisition #**:R245734** Date posted**:Sep. 26, 2024

  • Associate - Product Design

    3 months ago

    Gurugram, Haryana, India Amex Full time

    **Y**ou Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you...

  • Associate - Product Design

    7 months ago

    Gurugram, Haryana, India Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Associate - Product Design

    7 months ago

    Gurugram, Haryana, India Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Associate, Operations Support

    7 months ago

    Gurugram, Haryana, India Webhelp Full time

    **Customer Service/Support** **Location** - Gurugram, India*** Job Title: Associate, Operations Support **Job Description**: Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their...

  • Customer Support Associate

    6 months ago

    Gurugram, Haryana, India ONIQ SERVICES PRIVATE LIMITED Full time

    Hiring for Customer support associate Location - Gurugram Haryana Salary - 26000 to 30000 Roles and Responsibilities - Associate need to handle calls or chat from customer and have to resolve the queries and complaints of customer. Min Qualification - Graduate **Salary**: ₹22,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance -...

  • Customer Support Associate

    3 months ago

    Gurugram, Haryana, India TechPoppy Private Limited Full time

    **Job Title**:* Customer Support Associate (Domestic) **Location**:* [Gurgaon, Haryana] **Job Type**:* [Full-time ] **Job Summary**:* **Key Responsibilities**:* - Respond to customer inquiries and provide information regarding products/services. - Assist customers with troubleshooting and resolving issues. - Process orders, returns, and exchanges in a...

  • Associate Product Strategist

    2 months ago

    Gurugram, Haryana, India BlackRock Investments Full time

    **Associate Product Strategist**: **Location**: **Gurgaon, Haryana** Category: **Investment Product Strategy** Job Requisition #**:R246429** Date posted**:Nov. 08, 2024

  • Customer Support Associate

    4 days ago

    Gurugram, Haryana, India recruitwire service Full time

    **Urgent Requirement for voice process** **Position: Customer Support Associate** **Location: Gurugram** **Qualification : Graduate** **Skills : Excellent Communication in English** **Experience: Fresher and Experienced** **Shift - 24/7 Rotational shift** **Salary - 29000 CTC Per Month** Pay: Up to ₹29,000.00 per month Schedule: - Day shift -...

  • Patient Support Associate

    1 week ago

    Gurugram, Haryana, India Jivo Healthcare Private Limited Full time

    About Jivo: Jivo is a health-tech platform bringing together international doctors and excellence in Indian healthcare to transform cross-border healthcare delivery. Jivo was founded by IIT Delhi and MAMC alumni. At Jivo, we solve big problems that create real impact on a global scale. Location: Gurgaon Job Overview: The Patient Support Associate will be...

  • Sales Support Associate

    3 months ago

    Gurugram, Haryana, India MongoDB Full time

    The SalesOps Associate provides front-line support to our rapidly-growing sales organization, including answering inquiries, maintaining data health, performing research and working on tasks that enable Account Executives to take data driven decisions, and maintaining the health of our sales tools and systems. MongoDB's SalesOps Associates are mentored and...

  • Customer Support Associate

    2 months ago

    Gurugram, Haryana, India Applogiq Full time

    Handle incoming customer support calls - Investigate and resolve customer tickets - Address customer queries, problems, and incident notifications - Perform associated tasks related to customer support - Provide first-line support for various customer issues - Escalate complex issues to Tier 2 when necessary - Logging all relevant information in the...

  • Customer Support Associate

    3 weeks ago

    Gurugram, Haryana, India recruitwire service Full time

    **Urgent Requirement** **Position: Customer Support Associate(Blended process)** **Location: Gurugram** **Eligibility: - ** Graduation is mandatory. Experience in Mail/chat is mandatory. Versant 5 level of communication. Salary for Experience is 24k ctc 20k in-hand + 1k PLI bonus Pay: ₹20,000.00 per month Schedule: - Day shift - Rotational...

  • Customer Support Associate

    6 months ago

    Gurugram, Haryana, India INK IT SOLUTIONS Full time

    We're hiring Customer Support Associate for Gurgaon (Remote) location with minimum 06 month to 2 years of experience in Customer support International BPO Process. Notice Period: immediate joiners only **Job Types**: Full-time, Permanent Pay: ₹10,416.19 - ₹25,597.53 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Monday to...

  • Customer Support Associate

    6 months ago

    Gurugram, Haryana, India Cenus Consulting Full time

    **Profile - Customer Support Associate (Voice Process)** **Work from Office** **Domain** - BPO **Location - **Gurgaon, Haryana - Must be a Graduate - Comfortable in rotational shifts - Good in English and Hindi Communication **Salary 20k - 28k CTC Per month** **Excellent Communication Skills.** For Further Queries call 8982239549 **Salary**:...

  • Customer Support Associate

    3 weeks ago

    Gurugram, Haryana, India Kareer Hubb Full time

    **Hiring for Customer Support Associate** Salary upto 40k per month + Allowances Rotational shifts 5 Days working Both side cabs Call **Rudra: 8595313663** Pay: ₹25,000.00 - ₹40,000.00 per month **Benefits**: - Health insurance - Paid time off - Provident Fund Schedule: - Rotational shift Supplemental Pay: - Performance bonus - Shift...