T2 Technical Support Engineer – Advertiser

3 months ago


Gurugram, India Taboola Full time

What is an advantage of joining as a Tier 2 Support Engineer in Taboola?

Joining Taboola as a Tier 2 Support Engineer means becoming part of a highly skilled and technically proficient team. You’ll solve complex issues in a timely manner for Account Managers, the Sales team, and end advertisers, ensuring top-notch service and customer satisfaction.

This role offers you the chance to work with global customers and stakeholders, boosting your troubleshooting skills with SaaS products for Taboola Advertisers. You’ll also collaborate closely with various internal teams, including 1st and 3rd level support teams in the Professional Services, Product, R&D, and business units, gaining invaluable experience and insights across the company.

Here are some of the things tier 2 support engineers do on a day-to-day basis?

Perform comprehensive troubleshooting, data discrepancy analysis around key metrics in digital advertising such as clicks reporting and reading and utilization of system logs, to identify and resolve complex support issues in a timely manner, escalated by 1st level support. End to end ownership and management of assigned investigative cases to ensure they meet service agreement levels, maintaining a high standard of support. Provide ongoing support and work closely with business teams throughout the company to address technical issues and improve processes. Engage in direct communication with advertisers to understand their issues, provide solutions, and ensure customer satisfaction.

What skills does an ideal Support Engineer need to be successful at Taboola?

An ideal candidate for this role needs to possess a diverse set of technical and interpersonal skills to effectively address customer issues, provide solutions, and maintain high service standards. Here are the essential skills:

Technical Skills

SQL (Advanced Level) Ability to write complex queries for data extraction and manipulation. Knowledge of database structures. API (Advanced Level) Proficiency in integrating and troubleshooting APIs. Understanding of RESTful services and related protocols. Kusto (Intermediate Level) Experience with Kusto Query Language (KQL) for data analysis in services like Azure Data Explorer. Grafana (Intermediate Level) Ability to read and comprehend dashboards for monitoring and visualizing data. Big Query (Intermediate Level) Knowledge of Google BigQuery for large-scale data analysis and SQL query optimization. Kibana (Advanced Level) Proficient in using Kibana for data visualization and log analysis. Troubleshooting Experience Strong problem-solving skills to diagnose and resolve technical issues. Ability to systematically approach problems and identify root causes.

Analytical and Problem-Solving Skills

Ability to probe to gather detailed insights around the technical issue reported, understand flows and Provide Creative and Customized Technical Solutions Capability to comprehend complex technical flows and systems. Creativity in developing tailored solutions for unique customer problems.

Communication Skills

Fluent English and Excellent Customer-Facing and Communication Skills (Verbal and Written) Strong interpersonal skills to manage customer interactions positively.

Organizational Skills

Strong time management skills to meet deadlines without compromising quality. Multi-Tasking, Self-Learning, Highly Motivated, and a Team Player Ability to handle multiple tasks efficiently. Self-driven to continuously learn and adapt to new technologies. Motivated to achieve goals and collaborate effectively with team members.

Operational Flexibility

Must Be Open for Shifts to Cover 24*7 Operations to provide round-the-clock support.

Preferred experience :

Candidate must be a Graduate from the Computer Science background Technical Support Experience: 4+ years of experience in a technical support position, demonstrating strong problem-solving skills and the ability to resolve complex technical issues. Multinational Organization: Experience working in a multinational organization, showing an ability to collaborate with diverse teams across different regions. Digital Advertising Industry: Background in the digital advertising industry, specifically with experience in the following areas will be given priority over others during the interview process DB360 (Display & Video 360) Google Analytics Google Tag Manager (GTM) Programmatic Advertising

What is Taboola?

Taboola is the world’s leading content discovery platform, serving 360B recommendations to over 1B unique visitors each month on the web’s most innovative publisher sites, including the BBC, Axel Springer, LeFigaro, Evening Standard, NBC, USA Today and more

Since our inception in 2007, Taboola’s team of ninja-like engineers and digital media experts has built the world’s largest and most advanced discovery platform – or “search engine just the other way around” – that provides more than a billion users each month with personalized recommendations on many of the most innovative and most visited websites on the internet.

Thousands of leading publishers (e.g. India today, Zee, NDTV) and media agencies use Taboola’s innovative technology to increase user engagement, monetize their traffic and distribute content to committed users on the web.

Today there are more than 1,400 taboolars around the world (and the number is growing) connecting users to content they might like but didn’t know existed. We have offices in New York, Los Angeles, London, Berlin, Paris, Tel Aviv, New Delhi, São Paulo, Shanghai, Tokyo and Bangkok

If this sounds like an interesting opportunity, hit (easy) apply All shortlisted candidates will be contacted.

Taboola is an equal opportunity employer and we value diversity in all forms. We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.



  • Gurugram, India Taboola Full time

    Taboola, the world’s largest content recommendation platform, is hiring a Technical Support Team Lead to lead an amazing advertising support team. In this role, you will lead an India-based team providing 24*7 expert services to Taboola’s customers, troubleshooting complex issues related to Taboola Advertiser Platform and technologies. You will...

  • T2 - Associate

    5 months ago


    Gurugram, Haryana, India Alight Full time

    **Careers Copy: Boilerplate & Disclaimer Global** **Our story** At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” **Our Values**: **Champion People **- be empathetic and help create a place where...


  • Gurugram, India ASSPL - Karnataka Full time

    Advertising Account Manager (Ad Sales Account Manager II) With millions of customers visiting us every day to find, discover, and buy products, we’re obsessed with making the shopping experience the best it can be – and advertising is a part of that experience. We strive to make advertising so relevant that customers welcome it – on Amazon, on mobile...

  • Yield Otimizer

    6 months ago


    Gurugram, Haryana, India ArabyAds Full time

    Overview: **Inventory Management**: - Monitor and manage available advertising inventory to align with market demand. - Optimize ad space allocation to maximize revenue. **Data Analysis**: - Utilize data analysis tools to analyze trends, user behavior, and performance metrics. - Develop insights to inform optimization strategies. **Pricing Strategy**: -...


  • Gurugram, India Mediajade Full time

    We are looking for a highly motivated and detail-oriented Technical Support Executive to join our customer support team. In this role, you will provide top-notch technical assistance to clients by resolving their product-related queries, diagnosing technical issues, and ensuring customer satisfaction. You will act as a liaison between the customer and the...


  • Gurugram, India Mediajade Full time

    Job DescriptionWe are looking for a highly motivated and detail-oriented Technical Support Executive to join our customer support team. In this role, you will provide top-notch technical assistance to clients by resolving their product-related queries, diagnosing technical issues, and ensuring customer satisfaction. You will act as a liaison between the...


  • Gurugram, India ASSPL - Haryana - C77 Full time

    If you’re obsessed with being a part of digital advertising that informs instead of interrupts; that helps customers (advertisers) deliver great products and brands, not just impressions; and that empowers customers to be decisive, rather than distract them – then we want you to come join us and make advertising even better.Amazon Advertising operates at...


  • Gurugram, Haryana, India Growth Hub Consultants Full time

    Ø One point contact between partners and the Organization. Ø Frequent travelling to upcountry market in the assigned territory. Ø To enroll new channel partners (T2) on regular basis. Ø Need to support in secondary sales by adding new T2 & T3 partners on regular basis. Ø To keep a regular check on region’s TAM and to help in enhancing our market...

  • T2 - Associate

    4 months ago


    Gurugram, India Alight Full time

    Role Description An associate is responsible for ensuring we deliver timely and accurate information to all participants. Associate should identify process improvements by identifying issues, process delays, and quality problems and recommend solutions. Should work with the Leads and others to resolve participant issues. Key Responsibilities: - ...


  • Gurugram, India T&N Business Services Pvt. Ltd Full time

    VF DMT (Tech Support 3)Job Description: 24*7 technical support The Contributor handles complex cases that have been escalated by different stakeholders.Manage technical escalations and blockages in pipelines, provide status updates and drivethem to successful resolution. The contributor would be the primary escalation point for all issues in the ETL...


  • Gurugram, India Enterslice Full time

    Job DescriptionDynamic Host Configuration Protocol (DHCP)Domain Name System (DNS)PoEUI /UX Technical Support Technical Support Ui/uxOnly relevant candidates can apply,Before applying please read proper job description, if this profile not suits your profile please ignore and do not waste your time to apply here.Ui/UX Technical Support Only-We are looking out...


  • Gurugram, India Nimbuspost private limited Full time

    About the jobAbout Us - NimbusPost is a tech-enabled, multi-channel shipping platform based in Gurugram. We are a logistics automation platform that helps eCommerce merchants automate and simplify their logistics operations. Backed by a team of 500+ industry specialists and the latest technology in logistics automation, NimbusPost offers the most economical...

  • Lead Engineer

    3 months ago


    Gurugram, India Guardian Life Full time

    Job Description :Requirements Elicitation, Understanding, Analysis, & Management · Understand the project's Vision and requirements, and contribute to the creation of the supplemental requirements, building the low-level technical specifications for a particular platform and/or service solution. Project Planning, Tracking, & Reporting · Estimate...

  • T2 - Associate

    4 weeks ago


    Gurugram, Haryana, India Alight Full time

    **Our story** At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” **Our Values**: **Champion People **- be empathetic and help create a place where everyone belongs. **Grow with purpose - **Be inspired by...


  • Gurgaon/Gurugram, India Sampoorna Consultants Pvt. Ltd Full time

    Summary :Providing (24X7) support to customers on services (incl. Out of Hours Support & Public Holidays etc.)As a Customer Service Technical Advisor, candidate needs to provide technical support for Data and Security (LAN/WAN/WLAN/Security etc.) Service Requests and handle Simple to Complex changes, expedite Implementation for customers e.g. 24x7x365. ...

  • T2 - Associate

    5 months ago


    Gurugram, Haryana, India Alight Full time

    **Our story** At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” **Our Values**: **Champion People **- be empathetic and help create a place where everyone belongs. **Grow with purpose - **Be inspired by...

  • T2 - Associate

    4 months ago


    Gurugram, Haryana, India Alight Full time

    **Our story** At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” **Our Values**: **Champion People **- be empathetic and help create a place where everyone belongs. **Grow with purpose - **Be inspired by...

  • T2 - Associate

    2 months ago


    Gurugram, Haryana, India Alight Full time

    **Our story** At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” **Our Values**: **Champion People **- be empathetic and help create a place where everyone belongs. **Grow with purpose - **Be inspired by...

  • Support Engineer

    4 months ago


    Gurugram, India Ericsson Full time

    Description Join our Team About this opportunity  The support engineer is a member of a team with high skills in supporting customers, 1st line engineers and 3rd part in advanced troubleshooting, fault isolation and remediation, to secure availability and fast resolution of the OSS/BSS product. What you will do  Purpose We are here to solve...


  • Gurugram, India Connexity Full time

    Skimlinks, a Taboola company, is a global e-commerce monetization platform, with offices in LA, London, Germany, and NYC. We work with over 60,000 premium publishers (Condé Nast, Hearst Magazines, Buzzfeed, Huffington Post, Business Insider, Refinery29, and more…) and 48,500 retailers around the world helping content producers get paid commissions for the...