CRM Executive
1 day ago
Key Responsibilities:
- CRM Management: Manage and maintain the company's CRM system, ensuring data accuracy, completeness, and timely updates.
- Customer Data Analysis: Analyze customer data to identify key trends, insights, and business opportunities.
- Sales & Marketing Support: Provide actionable customer insights to support sales and marketing initiatives.
- Customer Segmentation: Categorize customers for targeted and effective marketing campaigns.
- Campaign Execution: Implement and monitor email marketing, loyalty, and retention programs.
- Customer Profiling: Create and update customer profiles, track interactions, and maintain communication history.
- Reporting: Generate CRM performance reports, dashboards, and key metrics for management.
- Follow-up & Coordination: Maintain regular follow-ups with customers and internal teams to ensure smooth coordination.
- Training & Support: Assist team members in understanding and effectively using the CRM system.
- Compliance: Ensure compliance with data privacy, security, and confidentiality standards.
- Collaboration: Work closely with production, sales, and other departments to align CRM practices with organizational goals.
Skills & Competencies:
- Good communication skills (verbal and written).
- Strong in follow-up and coordination.
- Basic computer proficiency (MS Office, Excel, Email handling, Internet).
- Familiarity with CRM tools.
- Analytical thinking and attention to detail.
- Positive attitude and ability to work collaboratively in a team environment
Job Type: Full-time
Pay: ₹15, ₹20,000.00 per month
Work Location: In person
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