CRM Executive

3 days ago

Palsana Surat Gujarat, India meraki business solution Full time ₹ 1,20,000 - ₹ 2,40,000 per year

Key Responsibilities:

  • CRM Management: Manage and maintain the company's CRM system, ensuring data accuracy, completeness, and timely updates.
  • Customer Data Analysis: Analyze customer data to identify key trends, insights, and business opportunities.
  • Sales & Marketing Support: Provide actionable customer insights to support sales and marketing initiatives.
  • Customer Segmentation: Categorize customers for targeted and effective marketing campaigns.
  • Campaign Execution: Implement and monitor email marketing, loyalty, and retention programs.
  • Customer Profiling: Create and update customer profiles, track interactions, and maintain communication history.
  • Reporting: Generate CRM performance reports, dashboards, and key metrics for management.
  • Follow-up & Coordination: Maintain regular follow-ups with customers and internal teams to ensure smooth coordination.
  • Training & Support: Assist team members in understanding and effectively using the CRM system.
  • Compliance: Ensure compliance with data privacy, security, and confidentiality standards.
  • Collaboration: Work closely with production, sales, and other departments to align CRM practices with organizational goals.

Skills & Competencies:

  • Good communication skills (verbal and written).
  • Strong in follow-up and coordination.
  • Basic computer proficiency (MS Office, Excel, Email handling, Internet).
  • Familiarity with CRM tools.
  • Analytical thinking and attention to detail.
  • Positive attitude and ability to work collaboratively in a team environment

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Work Location: In person

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