CRM Executive

11 hours ago

Surat Gujarat, India TalentGuru Full time

**Job Summary**:
**Key Responsibilities**:

- Serve as the primary point of contact for international clients, handling inquiries and requests promptly and professionally.
- Maintain and update client information in the CRM system to ensure data accuracy and integrity.
- Coordinate with internal teams (sales, production, logistics) to ensure timely delivery and updates to clients.
- Build and maintain long-term relationships with clients by providing personalized service and understanding their preferences.
- Manage client onboarding processes, including documentation, product education, and follow-up.
- Prepare and send quotations, product information, and order confirmations.
- Handle post-sale support, resolve issues, and ensure overall client satisfaction.
- Generate reports on client interactions, feedback, and follow-up actions.
- Actively contribute to improving CRM processes and suggesting customer-centric solutions.

**Requirements**:

- Bachelor’s degree in Business Administration, Marketing, or a related field.
- **Excellent spoken and written English** is mandatory - ability to communicate with foreign clients effectively.
- 0-3 years of experience in CRM, customer service, or client-facing roles (experience in luxury goods, gems, or jewelry preferred).
- Strong interpersonal skills, confident communication style, and a customer-first attitude.
- Proficient in CRM software and MS Office tools.
- Well-organized, detail-oriented, and capable of handling multiple tasks in a fast-paced environment.
- Cultural sensitivity and understanding of international client expectations.

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift

Work Location: In person

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