AM - Front Office & Concierge

2 weeks ago

Gurgaon, Haryana, India Quintessentially Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Overview:

About Us

Founded in 2000 in London by Aaron Simpson, Ben Elliot, and Paul Drummond, Quintessentially is the world's leading luxury lifestyle management and concierge group. With over 35 offices globally, speaking 51 languages, and representing 59 nationalities, we provide unparalleled access and bespoke services to a discerning clientele.

We are a members-only service, Quintessentially redefines concierge services by offering tailored lifestyle management. Our corporate and private memberships provide exclusive access to events, preferential rates on travel, luxury gifts, and more.

We specialize in personalized lifestyle management, offering services such as:

· Personal Concierge – Tailored luxury experiences

· Travel & Hospitality – Exclusive travel planning

· Brand & Corporate Services – VIP event management and partnerships

Job Description - AM/ Manager - Front Office & Concierge (Luxury Lifestyle Services)

  • Selecting the appropriate form of member communication – based on effectiveness, swift resolution, & members' preference.
  • Planning itineraries and booking for vacations.
  • Providing details on exclusive events (local/International).
  • Liaising with major lifestyle product brands for exclusive product purchase & delivery.
  • Developing customer service procedures, policies, and standards for the dedicated HNI clients and the organization.
  • Liaising with hotels & restaurants for exclusive event arrangements.
  • Procurement of tickets and access for major sports events eg: F1, IPL, Wimbledon, Olympics, etc.
  • Keeping members updated regularly, setting deadlines for updates & meeting them, or providing new update deadlines in advance of the current one expiring.
  • Following up with members post-request & obtaining feedback– and communicating to relevant parties (Line Manager, Bus Dev, Supplier directly).
  • Offering customized, personalized, tailored suggestions when fulfilling requests, in accordance with their Elite Members' known preferences & likings – exhibiting good member relationships & genuine care for their welfare.
  • Creating and maintaining appropriate member profile groupings by interest, likes & dislikes; to provide a data mine of relevant and up-to-date information.
  • To ensure availability for Members during odd hours in case urgent within fair use and to liaise with other offices to ensure the members aren't left stranded during travel.
  • To gain knowledge about the new openings/happening in the world and to be able to upsell/cross-sell.

Required Qualifications:

  • Possess 4 – 9 years of Concierge experience
  • Excellent communication skills
  • Experience in any of the following sectors/areas – Luxury Hotels, Lifestyle Management, Concierge Services, Premium Travel & Leisure, Guest Relations, Personal Assistance
  • Knowledge of handling executives, senior executives & VIP's.
  • In-depth understanding of requirements involved in the lifestyle management of affluent, high net-worth individuals.

Location:

Gurugram

  • Front Desk Executive

    1 day ago

    Gurgaon, Haryana, India Sàwai Black Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Sàwai Black is looking for a polished and service-orientedFront Desk Executiveto join our concierge team in Delhi.As the first point of contact for residents and guests, you will:Manage concierge requests such as reservations, bookings & assistance.Greet and assist residents & visitors with warmth and professionalism.Coordinate with the concierge team for...

  • Front Office Executive

    21 hours ago

    Gurgaon, Haryana, India Techhansa solutions Private Limited Full time ₹ 1,20,000 - ₹ 2,80,000 per year

    Job descriptionJob Position: Front Office/ Front Desk Executive (Female)Job Location: GurgaonQualification: Any GraduateTotal Experience: Minimum 1 yr experience as Front desk/ FOE/ GRECTC Offering: 2 LPA to 4 LPAJob Description:Candidate should have experience in front office/ front desk management.Responsible to handle client and provide support.Should be...

  • Front Office Executive

    6 days ago

    Gurgaon, Haryana, India MPurse Services Pvt. Ltd. Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionMPurse is an RBI-licensed fintech company simplifying digital payments for India, empowering businesses and individuals across both metros and small towns. We offer payment solutions like Wallet, UPI, Debit & Credit Cards, and seamless business services for lending, e-commerce, and supply chains. Our services also include everyday...

  • Front Office Executive

    1 day ago

    Gurgaon, Haryana, India Adore Realtech Private Limited Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionAdore RealTech, a promising real estate conglomerate, was founded in 2015 by dynamic entrepreneurs Kaptan Singh and Jetaish Gupta. With a progressive vision, the Group focuses on innovative business ideas and creating sustainable solutions across various verticals. Adore RealTech aims to reward creativity and innovation while delivering...

  • Front Office Executive

    6 days ago

    Gurgaon, Haryana, India RKCA & Co. LLP, Chartered Accountants, Tax & Corporate Advisory Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionRKCA & Co. LLP, Chartered Accountants, Tax & Corporate Advisory, is a leading Chartered Accountancy Firm in India offering a wide range of consulting services across India and abroad. With a client base of over 100 companies, RKCA specializes in audits, consulting, financial advisory, risk management, tax services, and corporate advisory,...

  • Front Office Executive

    2 weeks ago

    Gurgaon, Haryana, India Guhaar Foundation Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionAt Guhaar Foundation, we are committed to making a significant impact on the lives of individuals and communities through our various initiatives and programs. Our mission is to create positive change and empower those in need. We work closely with various stakeholders to ensure our programs are effective and sustainable. Join us to be a...

  • Front office

    5 days ago

    Gurgaon, Haryana, India One Story Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Duties And ResponsibilitiesManaging Front office operations including office consumable inventory and ensure tomaintaining the sufficient stock availability at siteProvide administrative support to various teams, assisting with data entry, documentpreparation, and other tasks as neededMonitoring the HK/Security attendance and it is billed accordinglyEnsuring...

  • Front Office Manager

    4 days ago

    Gurgaon, Haryana, India Lime Tree Hotels Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionFeel at home at Lime Tree Hotels and Service Apartments in Gurgaon, a leading chain of hotels and serviced apartments. Lime Tree Hospitality is recognized for its service excellence, high-end accommodations and superior guest experience. Established in 2011, Lime Tree now boasts over 100 rooms including guest houses and service apartments...

  • Reservation - Front Office

    4 days ago

    Gurgaon, Haryana, India Naukri Hospitality Jobs Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We are looking for a highly skilled and experienced professional to join our team as a Reservation - Front Office specialist in the hospitality industry. The ideal candidate will have a strong background in front office operations, reservation management, and customer service.Roles and ResponsibilityManage front office operations, including handling...

  • Front Office Associate

    5 days ago

    Gurgaon, Haryana, India Naukri Hospitality Jobs Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    We are looking for a highly skilled and experienced Front Office Associate to join our team in the hospitality industry. The ideal candidate will have 1-3 years of experience in front office operations, preferably in hotels or restaurants.Roles and ResponsibilityManage front desk operations, including handling telephone calls and emails.Provide exceptional...