GSA - Front Office Professional
7 days ago
We are looking for a highly skilled and experienced Front Office professional to join our team as a GSA. The ideal candidate will have a strong background in hospitality and excellent communication skills.
Roles and Responsibility
- Manage front office operations, including reception, concierge, and bell captain duties.
- Coordinate with other departments to ensure seamless service delivery.
- Handle guest complaints and resolve issues professionally.
- Maintain high standards of customer service and quality.
- Supervise and train front office staff to achieve exceptional performance.
- Implement effective strategies to enhance guest satisfaction and loyalty.
Job Requirements
- Proven experience in front office operations within the hospitality industry.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Strong leadership and team management skills.
- Familiarity with hotel management systems and software applications.
- Ability to maintain confidentiality and handle sensitive information.
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