GSA - Front Office Professional

6 days ago

Gurgaon, Haryana, India Naukri Hospitality Jobs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for a highly skilled and experienced Front Office professional to join our team as a GSA. The ideal candidate will have a strong background in hospitality and excellent communication skills.

Roles and Responsibility

  • Manage front office operations, including reception, concierge, and bell captain duties.
  • Coordinate with other departments to ensure seamless service delivery.
  • Handle guest complaints and resolve issues professionally.
  • Maintain high standards of customer service and quality.
  • Supervise and train front office staff to achieve exceptional performance.
  • Implement effective strategies to enhance guest satisfaction and loyalty.

Job Requirements

  • Proven experience in front office operations within the hospitality industry.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Strong leadership and team management skills.
  • Familiarity with hotel management systems and software applications.
  • Ability to maintain confidentiality and handle sensitive information.

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