Front Office Associate

6 days ago

Bengaluru, Karnataka, India TGI Hotels and Hospitality Services Pvt Ltd Full time ₹ 1,80,000 - ₹ 2,16,000 per year

Salary Range - Rs.15,000 to 18,000

Job Summary:

The Front office Associate is responsible for delivering exceptional guest service experiences from check-in to check-out, handling guest inquiries, and ensuring smooth front office operations while maintaining the hotel's service standards.

Key Responsibilities:

  • Greet and welcome guests promptly with warmth and professionalism.
  • Perform guest check-ins and check-outs efficiently, following standard procedures.
  • Manage reservations, room assignments, and guest requests accurately using the property management system (PMS).
  • Handle guest inquiries, concerns, and complaints in a courteous and effective manner.
  • Process payments and maintain accurate cash and credit transactions.
  • Maintain updated records of bookings, cancellations, and no-shows.
  • Coordinate with housekeeping and other departments for room readiness and guest needs.
  • Provide guests with hotel information, services, and local attractions.
  • Uphold the highest standard of security, confidentiality, and guest privacy.
  • Ensure the front desk area is tidy, organized, and presentable at all times.

Qualifications & Skills:

  • High school diploma or equivalent; a degree in Hospitality Management is a plus.
  • Previous experience in a hotel front office or customer service role preferred.
  • Proficiency in using hotel management software/PMS .
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with a guest-first attitude.
  • Ability to multitask and remain calm under pressure.
  • Flexible to work shifts, weekends, and holidays.

Growth Path:

Front Desk Associate → Front Office Supervisor → Duty Manager → Front Office Manager

Why Join TGI Hotels & Resorts?

Opportunity to grow in a reputed hotel group

  • Dynamic and people-driven work culture
  • Attractive incentives & performance rewards
  • Exposure to independent unit leadership

Apply Now:

Send your updated resume to:

Only shortlisted candidates will be contacted.

Job Types: Full-time, Fresher

Pay: ₹15, ₹18,000.00 per month

Benefits:

  • Food provided
  • Paid time off
  • Provident Fund

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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