Front Office Associate

5 days ago

Bengaluru, Karnataka, India 37th Crescent hotel Full time ₹ 2,50,000 - ₹ 3,00,000 per year
  • Guest Relations
  • Welcome guests with a warm and professional attitude.
  • Handle guest check-in and check-out as per hotel standards.
  • Assist guests with inquiries regarding hotel facilities, services, and local attractions.
  • Ensure prompt handling of guest complaints and escalate when necessary.
  • Reservations & Administration
  • Manage room reservations via phone, email, and online portals.
  • Maintain updated records of bookings and guest preferences.
  • Handle billing, invoicing, and payments accurately.
  • Prepare daily reports for occupancy, revenue, and guest feedback.
  • Communication & Coordination
  • Act as a liaison between guests and other hotel departments.
  • Ensure smooth communication with housekeeping, food & beverage, and other service areas.
  • Maintain effective communication channels with the Front Office Manager.
  • Operations & Standards
  • Monitor the front desk area to ensure cleanliness and orderliness.
  • Follow all SOPs (Standard Operating Procedures) related to front office operations.
  • Maintain guest confidentiality and security of information.
  • Uphold grooming standards and maintain professional appearance.
  • Customer Service Excellence
  • Anticipate guest needs and provide personalized services.
  • Handle VIP, group, and long-stay guest arrangements.
  • Collect guest feedback and contribute to continuous improvement.

Job Type: Full-time

Pay: ₹17, ₹25,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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