Front Office Associate
2 days ago
Company Description
Quality Inn Rockwell Grand offers luxurious accommodations with rooms ranging from 250 to 750 sq ft. Each room features free Wi-Fi, mini-bar, tea/coffee maker, electronic safes, and a 40" LED Smart TV. The hotel provides 24/7 hot and cold water, branded bathroom toiletries, and in-room dining services. Guests can enjoy a variety of cuisines and drinks at the RESTO BAR – Bigg Shots, while Rockwell Cafe offers a modern space for bistro-style bites and desserts. Located in Bengaluru, Quality Inn Rockwell Grand ensures a comfortable and convenient stay for all guests.
Role Description
This is a full-time, on-site role for a Front Office Associate at Quality Inn Rockwell Grand, located in Bengaluru. The Front Office Associate will be responsible for greeting guests, managing check-ins and check-outs, handling reservations, and providing excellent customer service. Additional tasks include answering inquiries, coordinating with housekeeping, and addressing guest concerns promptly and efficiently.
Qualifications
- Strong customer service skills, including greeting and assisting guests
- Experience with managing check-ins, check-outs, and reservations
- Proficient in using hotel management software
- Excellent communication and interpersonal skills
- Ability to handle guest inquiries and resolve complaints effectively
- Attention to detail and organizational skills
- Previous experience in the hospitality industry is a plus
- High school diploma or equivalent required; additional education in hospitality management preferred
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