
Customer Care Advisor
6 days ago
Purpose
The Customer Care Advisor should maintain a high customer service standard when servicing and selling to customers. Build strong relationship with customers and ensure the generation of maximum revenue through direct channels. Interpret customer needs, promote Cathay services and brands via direct channels, identify sales opportunities and actively use the individual selling and customer service techniques to support, maximise and maintain revenue, whilst maintaining a focus on customer retention and service excellence.
Key Responsibilities
- Agents to provide customer service through Digital (livechat, whatsapp, FB messenger, etc.) and Telephone channels globally to all Cathay customers.
- Recommend travel products, fares and services and provide new booking support to customers.
- Assist customers to buy and self-serve seamlessly through our websites, and mobile application
- Meet key contact centre performance goals in terms of customer satisfaction, quality, productivity and key performance metrics.
- Capture every sales opportunity to improve revenue generations.
Qualifications/Experience Academic Qualifications
• Graduation in any discipline is a must Knowledge, skills, training and experience
• Good command of written and spoken English and core market language (if applicable)
• Customer service-oriented attitude
• Great communication, listening and problem-solving skills
• Ability to work as part of a team and independently
• Ability to work organized and focused
• Ability to work under pressure
• Willing to work on shifts
-
Service Advisor
1 week ago
Mumbai, Maharashtra, India Mahindra NBS International Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionNBS International Limited, a 100% subsidiary of Mahindra & Mahindra Limited, operates 4 exclusive showrooms for Mahindra's personal and commercial vehicles and 2 state-of-the-art service centers in Mumbai. Strategically located for customer convenience, we offer comprehensive auto finance options, auto insurance, exchange facilities, and...
-
Beauty Advisor
1 week ago
Navi Mumbai, Maharashtra, India Shills Professional Full time ₹ 2,40,000 - ₹ 3,00,000 per year4-5 years of experience as a Beauty AdvisorEngage with customers, understand their beauty needs (e.g., skin concerns, cosmetic preferences), and recommend appropriate products.Showcase product features, benefits, and application techniques for skincare, makeup, and hair care products.Actively sell products to meet sales goals and contribute to the overall...
-
Customer Care Executive
2 weeks ago
Mumbai, Maharashtra, India The Riti Full time ₹ 4,00,000 - ₹ 6,00,000 per yearCompany DescriptionThe Riti is a women's clothing company dedicated to fashion and women empowerment. We provide stylish apparel that promotes body positivity and confidence by offering diverse clothing options. Our mission is to inspire women to embrace their unique bodies and feel empowered through our products. We support and promote women empowerment and...
-
Service Advisor
2 days ago
Mumbai, Maharashtra, India hanttson Controls Ind Pvt Full time ₹ 4,20,000 per yearWe are looking for experienced Service Advisor / Bodyshop Advisor.Greet customers and understand their vehicle concerns / service requirements.Open job cards and provide accurate cost & time estimates.Coordinate with technicians, bodyshop, and parts department to ensure smooth workflow.Explain service details, repairs, and recommendations to customers in...
-
Customer Service Advisors
2 weeks ago
Mumbai, Maharashtra, India Mihir Infinite Services Pvt Ltd Full time ₹ 2,40,000 - ₹ 3,60,000 per yearWe are looking for motivated Customer Service Advisors to join our team. You will be responsible for handling incoming calls, emails, and webchats while delivering exceptional customer service.Key ResponsibilitiesHandle inbound voice, email, and chat interactions with professionalism.Resolve customer queries effectively and efficiently.Maintain accurate...
-
Customer Care Professional
6 hours ago
Mumbai, Maharashtra, India Expedite Informatics Full time ₹ 1,04,000 - ₹ 3,12,000 per yearRole Overview: As a Customer Care Professional based in Kharadi, Pune, your main responsibility will be to handle incoming calls, resolve client queries, and provide accurate information. You will need to follow up with clients to confirm appointments, maintain updated records in CRM, and coordinate with the in-clinic team for timely service delivery. It is...
-
Customer Care Executive
2 weeks ago
Mumbai, Maharashtra, India National Health And Education Society Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAbout the Role: As a Customer Care Executive at Hinduja Hospital, you will serve as the primary point of contact for patients and their families. Your role involves addressing inquiries, resolving issues, and providing information about our services. You will play a crucial part in ensuring patient satisfaction and enhancing the overall experience at the...
-
Customer Care Support
2 days ago
Mumbai, Maharashtra, India Conscious Food Pvt Ltd Full time ₹ 3,00,000 - ₹ 3,60,000 per yearRoles & Responsibility :-Good Communication skillCalling customerReply Customer's issues via emailCustomer Care experience will be preferCandidates from Inbound and Outbound background will be preferredJob Types: Full-time, PermanentPay: ₹25, ₹30,000.00 per monthEducation:Higher Secondary(12th Pass) (Preferred)Language:English (Preferred)
-
Customer Care Executive
1 week ago
Navi Mumbai, Maharashtra, India Cubicle Consultancy Full time ₹ 2,00,000 - ₹ 4,00,000 per yearHandle customer queries & concerns effectively through inbound & outbound callsProvide exceptional customer support by addressing inquiries, resolving issues, & offering solutionsDemonstrate a customer-centric approachCustomer CareVoice Process Required Candidate profileConduct outbound calls to follow up on customer inquiries and provide necessary...
-
Senior Architecture Advisor
6 days ago
Mumbai, Maharashtra, India SAP Full time ₹ 10,00,000 - ₹ 25,00,000 per yearWe help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...