Customer Care Representative/Customer Support

19 hours ago

Mumbai, Maharashtra, India Genxhire Services Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Position- Customer Care Representative /Customer Support

Location-Thane,Mumbai (Only Mumbai based candidates are eligible to apply for this position other location profiles won't be considered.)

Exp-1+ years

ESSENTIAL DUTIES

  • Manage Customer Care queries received via Zendesk, these are escalations from our Care teams around the world for transactions going to India and Sri Lanka and emails from our paying agents in these countries.
  • Resolve product or service problems looking for the best solution to expedite a resolution.
  • Follows up on unpaid bank deposits orders going to India and Sri Lanka.
  • Follows up proof of payment requests for payments to India and Sri Lanka.
  • Cancels rejected orders going to India and Sri Lanka following the correct cancellation process depending on the payment method of the order.
  • Follows up and closes recalls of bank deposits payments.
  • Recommend changes to management by analyzing the current status of payments going to India.
  • Understand and adhere to privacy legislation and procedures.
  • Contribute to the Customer Service team's goals.
  • Keep up to date with relevant changes and information.
  • Manage excellent relationships with all Ria's stakeholders, from customers to correspondents.
  • Complete assigned tasks and shift responsibilities daily.
  • Ensure call standards meet departmental quality requirements

If interested please connect at Email-

  • Customer Support Representative

    7 days ago

    Mumbai, Maharashtra, India Brihati Global Edge Solutions Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Role DescriptionThis is a full-time on-site role for a Customer Support Representative located in Mumbai. The Customer Support Representative will be responsible for addressing customer inquiries, ensuring customer satisfaction, providing exceptional customer service, and troubleshooting issues. Day-to-day tasks include responding to customer queries via...

  • Customer Support Representative

    3 days ago

    Mumbai, Maharashtra, India -0d82-4abc-a587-48b39abf48ff Full time ₹ 33,60,000 - ₹ 40,00,000 per year

    Customer Support Executive / Team LeadExperience Required:* Customer Support Executive: 0–2 years* Team Lead: 4–6 years (with team management experience)Key Skills & Requirements:* Empathy: Understand and address customer concerns with patience and care.* Product Knowledge: Deep understanding of our product/services to offer effective support.*...

  • Customer Support Representative

    2 weeks ago

    Mumbai, Maharashtra, India Altrone Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Company DescriptionAltrone specializes in providing infrastructure management, application development, business process outsourcing (BPO), engineering, and research and development (R&D) services. The company is dedicated to delivering tailored solutions that empower businesses across various industries. With a focus on innovation and efficiency, Altrone...

  • Customer Service Representative

    2 weeks ago

    Mumbai, Maharashtra, India Salt Oral Care Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Location:Andheri East, MumbaiEmployment Type:Full-TimeReports to: Operations ManagerAbout Salt Oral Care:AtSalt Oral Care, we're revolutionizing oral health with sustainable, high-quality products designed to promote healthy smiles and a healthier planet. Our mission is to deliver effective, eco-friendly solutions while maintaining a seamless customer...

  • Customer Support Executive

    1 week ago

    Mumbai, Maharashtra, India Midigiworld Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    We are looking for a qualified Customer Support Executive to take care of support related activities. CSE should be able to coordinate with team of executives, customer service team and other team members. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional...

  • Customer Care Support

    2 weeks ago

    Mumbai, Maharashtra, India Conscious Food Pvt Ltd Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Roles & Responsibility :-Good Communication skillCalling customerReply Customer's issues via emailCustomer Care experience will be preferCandidates from Inbound and Outbound background will be preferredJob Types: Full-time, PermanentPay: ₹25, ₹30,000.00 per monthEducation:Higher Secondary(12th Pass) (Preferred)Language:English (Preferred)

  • Customer Care Executive

    3 days ago

    Mumbai, Maharashtra, India f5119caa-7b7e-4a49-bc66-a98c0b6f10aa Full time ₹ 3,00,000 - ₹ 30,00,000 per year

    Customer Care Executive – OperationsLocation: KalyanDepartment: OperationsBand: SpecialistReports To: Sr. Operations ExecutiveCompany: West Pioneer Properties (India) Pvt. Ltd.Job OverviewThe Customer Care Executive (CCE) is responsible for overseeing end-to-end mall operations, ensuring timely completion of tasks, maintaining operational quality...

  • Customer care

    7 days ago

    Mumbai, Maharashtra, India Zealver Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionAt Zealver, we believe that the silver years should be celebrated as a fulfilling and purposeful phase of life. Our mission is to guide and care for seniors, helping them enhance their quality of life. With dedication and compassion, Zealver empowers older adults to live their later years with zeal and a sense of purpose. We take pride in...

  • Customer Care Representative

    2 weeks ago

    Mumbai, Maharashtra, India fedexex Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description Responsibilities:Customer Support Hub Operations Account Creation Basic Process Onboarding Bookings Inquiry Providing Quotes Complaint Handling Issue Resolution Case Management Service Recovery Pro-active Prevention Claims Handling Escalated Issue Resolution Enquiry Enquiries (Ad Hoc) Basic Complaint...

  • Customer Care Representative

    1 week ago

    Mumbai, Maharashtra, India fedexex Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    Job Description ResponsibilitiesCustomer Support Hub Operations Account Creation Basic Process Onboarding Bookings Inquiry Providing Quotes Complaint Handling Issue Resolution Case Management Service Recovery Pro-active Prevention Claims Handling Escalated Issue Resolution Enquiry Enquiries (Ad Hoc) Basic Complaint Handling ...