Customer Care Executive

3 days ago

Mumbai, Maharashtra, India AquaCentric Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Purpose:

Responsible for Appointments scheduling, tele calling, Business performance of clinic, client counseling and feedback.

Responsibilities:

·  Greet all visitors and patients professionally and with empathy.

·  Answer incoming calls, WhatsApp messages, and emails promptly and accurately.

·  Educate callers about services, packages, pricing, and consultation process.

·  Category management (Ortho, Neuro, women's health care, Pediatrics)

·  Responsible for providing Quality and Effective services to the customer.

·  To meet and engage with HNI and other customers and focus on repeat buys

·  Responsible for Client Feedback on quality of services and customer experience.

·  Responsible for Complaint Management; acknowledge and resolve complaint; timely escalating unresolved complaints.

·  Responsible for Mystery Audit Score /NPS Ensures a high degree of Customer Service and experience for all customers visiting clinic i.e. living up to the Aqua Centric promise of a world class clinic.

Focus on Customer Retention

Education Qualifications:

  • Required Bachelors degree from various field

Experience:

  • Minimum 2 Years' Experience in managing Front Line Business
  • Preferred experience in Health care or Hospitality Industry

Skills

  • Well versed in excel, word & managing data
  • Should be excellent in communications
  • Should have a better understanding of Business strategies, client acquisition and client retentions

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