Email & chat process executive

1 week ago


Egmore, Tamil Nadu, India Deforay technology Full time ₹ 2,00,000 - ₹ 4,00,000 per year
  • An Email & Chat Process Executive handles customer service inquiries through written channels, focusing on troubleshooting, providing timely information, and resolving issues to ensure customer satisfaction. Key responsibilities include managing multiple customer interactions simultaneously, maintaining accurate records, escalating complex problems to other departments, and meeting productivity and quality targets. Strong written communication, problem-solving, empathy, and technical proficiency are essential skills for this role.
  • Responsibilities
  • Customer Support: Address customer questions, concerns, and complaints via email and chat platforms.
  • Problem Resolution: Troubleshoot issues and provide timely, accurate solutions to customer problems.
  • Record Keeping: Maintain detailed records of all customer interactions and follow-ups.
  • Collaboration: Work with other teams to resolve complex customer issues and ensure a seamless experience.
  • Efficiency: Manage multiple chat conversations concurrently and adhere to communication procedures and guidelines.
  • Escalation: Identify and escalate priority issues to the appropriate teams or supervisors.
  • Performance: Meet established productivity and quality standards and maintain a high level of customer satisfaction.
  • Required Skills
  • Communication: Excellent written communication skills for clear and concise responses.
  • Problem-Solving: A proactive, problem-solving approach to address customer concerns.
  • Multitasking: The ability to manage multiple chat sessions and emails simultaneously.
  • Empathy: A customer-centric approach to understand and meet customer needs. Adaptability: The ability to adapt to different customer situations and evolving tools.
  • Technical Proficiency: Familiarity with customer support platforms and tools.
  • Product Knowledge: A thorough understanding of the products or services offered.
  • Tamil candidates only

Job Type: Full-time

Pay: ₹8, ₹30,676.84 per month

Benefits:

  • Food provided

Work Location: In person

Speak with the employer


  • Teleperformance

    6 days ago


    Egmore, Tamil Nadu, India Deforay technology Full time ₹ 1,55,000 - ₹ 10,31,103 per year

    A Teleperformance job description typically involves customer service, communication, and problem-solving, with responsibilities including responding to customer inquiries via phone, email, or chat, resolving complaints, and maintaining customer satisfaction. Other roles, like Team Leader or Quality Analyst, involve managing a team, conducting performance...


  • Egmore, Tamil Nadu, India iCube B2B Solutions Private Limited Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job Title: Customer Support ExecutiveLocation: ChennaiExperience: 0 to 1 YearAbout the Role:We are looking for a motivated and enthusiastic Customer Support Executive to join our team. The ideal candidate should have basic knowledge of ERP products and a passion for delivering excellent customer service. This role is a great opportunity for freshers or...

  • Operations Executive

    2 weeks ago


    Egmore, Tamil Nadu, India Code House Solutions LLP Full time ₹ 2,20,000 - ₹ 3,00,000 per year

    Job Summary:We are looking for a proactive and detail-oriented Operations Executive to support the day-to-day business operations. The ideal candidate should have excellent communication skills, strong knowledge of Microsoft Excel, and the ability to coordinate with internal teams and external stakeholders effectively.Key Responsibilities:Assist in the daily...


  • Egmore, Tamil Nadu, India Dugar Finance & Investments Ltd Full time ₹ 3,00,000 - ₹ 5,40,000 per year

    Job descriptionDuties and Responsibilities:Management of MDs calendar. With direct access to MDs calendar, schedule meetings directly with interested parties (clients, prospective clients, staff, personal appointments). Manage calendar to ensure efficiency and protection of MDs desired hour parameters. (15%)Management of MDs email. With direct access to MDs...

  • Field Sales Executive

    11 hours ago


    Egmore, Tamil Nadu, India Code House Solutions LLP Full time ₹ 30,000 - ₹ 35,000 per year

    Job Summary:We are seeking an experienced and proactive Field Sales Executive with 5–6 years of hands-on experience in field sales. The ideal candidate should be confident in client interactions, capable of achieving sales targets, and comfortable using basic computer tools for reporting and communication. Preference will be given to Male candidates.Key...

  • Executive Secretary

    6 hours ago


    Egmore, Tamil Nadu, India Dugar Housing Limited Full time ₹ 3,60,000 - ₹ 7,20,000 per year

    Administrative and secretarial support to senior management and ensure smooth day-to-day office operations.Key Responsibilities:Manage schedules, appointments, and meetings for executives.Prepare letters, reports, and other documents.Handle phone calls, emails, and correspondence.Maintain confidential files and records.Arrange travel plans, accommodations,...

  • non voice process

    4 days ago


    Egmore, Tamil Nadu, India Deforay technology Full time ₹ 5,09,248 per year

    A Voice Process Executive manages customer interactions primarily through phone calls, handling inquiries, resolving complaints, and providing information about products or services. Key responsibilities include maintaining high customer satisfaction by identifying needs, accurately documenting interactions in CRM systems, following up on requests,...


  • Egmore, Tamil Nadu, India MIA DESIGN STUDIO LLP Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    AMYRA is a premium/luxury lifestyle brand for India and the world. Currently our product portfolio consists of fabric/textile based bags & purses for women, as an alternate to leather/faux leather bags. We intend to add more relevant categories. Since inception, we have sold 100,000+ luxurious products so far & maintained avg review of 4.9/5 (of >9K...


  • Egmore, Tamil Nadu, India Dugar Housing Limited Full time ₹ 3,36,000 - ₹ 3,60,000 per year

    Preferred female candidate within ChennaiMust have good experience in secretarial worksecretarial support to senior management and ensure smooth day-to-day office operations.Key Responsibilities:Manage schedules, appointments, and meetings for executives.Prepare letters, reports, and other documents.Handle phone calls, emails, and correspondence.Maintain...


  • Egmore, Tamil Nadu, India Code House Solutions LLP Full time ₹ 3,00,000 - ₹ 4,00,000 per year

    Key Responsibilities:Plan and execute all digital marketing activities, including SEO/SEM, email marketing, social media, content marketing, and display advertising campaigns.Manage and maintain the company's website and social media presence across all digital platforms (Facebook, Instagram, LinkedIn, YouTube, X, etc.).Measure and report performance of all...