Email & chat process executive

1 day ago

Egmore, Tamil Nadu, India Deforay technology Full time ₹ 2,00,000 - ₹ 4,00,000 per year
  • An Email & Chat Process Executive handles customer service inquiries through written channels, focusing on troubleshooting, providing timely information, and resolving issues to ensure customer satisfaction. Key responsibilities include managing multiple customer interactions simultaneously, maintaining accurate records, escalating complex problems to other departments, and meeting productivity and quality targets. Strong written communication, problem-solving, empathy, and technical proficiency are essential skills for this role.
  • Responsibilities
  • Customer Support: Address customer questions, concerns, and complaints via email and chat platforms.
  • Problem Resolution: Troubleshoot issues and provide timely, accurate solutions to customer problems.
  • Record Keeping: Maintain detailed records of all customer interactions and follow-ups.
  • Collaboration: Work with other teams to resolve complex customer issues and ensure a seamless experience.
  • Efficiency: Manage multiple chat conversations concurrently and adhere to communication procedures and guidelines.
  • Escalation: Identify and escalate priority issues to the appropriate teams or supervisors.
  • Performance: Meet established productivity and quality standards and maintain a high level of customer satisfaction.
  • Required Skills
  • Communication: Excellent written communication skills for clear and concise responses.
  • Problem-Solving: A proactive, problem-solving approach to address customer concerns.
  • Multitasking: The ability to manage multiple chat sessions and emails simultaneously.
  • Empathy: A customer-centric approach to understand and meet customer needs. Adaptability: The ability to adapt to different customer situations and evolving tools.
  • Technical Proficiency: Familiarity with customer support platforms and tools.
  • Product Knowledge: A thorough understanding of the products or services offered.
  • Tamil candidates only

Job Type: Full-time

Pay: ₹8, ₹30,676.84 per month

Benefits:

  • Food provided

Work Location: In person

Speak with the employer

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