Teleperformance

• A Teleperformance job description typically involves customer service, communication, and problem-solving, with responsibilities including responding to customer inquiries via phone, email, or chat, resolving complaints, and maintaining customer satisfaction. Other roles, like Team Leader or Quality Analyst, involve managing a team, conducting performance reviews, monitoring calls, and ensuring compliance with company standards and client requirements. For entry-level roles (e.g., Customer Service Agent, Customer Support Executive)
• Customer Interaction: Handle customer inquiries, complaints, and requests through various channels like phone, email, and chat.
• Problem-Solving: Identify customer needs, provide solutions, and ensure their issues are resolved in a timely manner.
• Communication: Maintain a positive and empathetic attitude, communicate clearly, and coordinate with colleagues as needed.
• Administration: Accurately record customer interactions, process orders or applications, and manage customer data.
• Product Knowledge: Develop a thorough understanding of products and services to effectively answer questions.
• For more advanced roles (e.g., Team Leader, Quality Analyst)
• Team Management: Supervise and lead a team of representatives, conduct performance reviews, and provide coaching.
• Quality Assurance: Monitor calls, provide feedback to agents on their performance, and ensure compliance with quality guidelines.
• Performance Improvement: Analyze performance data, participate in improvement initiatives, and report on team and individual performance.
• Process Adherence: Ensure the team follows company guidelines and procedures, which may include COPC and ISO standards.
• Tamil candidates only

Job Types: Full-time, Fresher

Pay: ₹155, ₹1,031,103.58 per year

Benefits:

• Food provided

Work Location: In person