Customer Support Executive

4 days ago

Egmore, Tamil Nadu, India iCube B2B Solutions Private Limited Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job Title: Customer Support Executive

Location: Chennai

Experience: 0 to 1 Year

About the Role:

We are looking for a motivated and enthusiastic Customer Support Executive to join our team. The ideal candidate should have basic knowledge of ERP products and a passion for delivering excellent customer service. This role is a great opportunity for freshers or early-career professionals looking to grow in the software support domain.

Key Responsibilities:

  • Respond to customer inquiries through phone, email, or chat in a polite and professional manner.
  • Provide accurate and timely information regarding ERP products, services, and company policies.
  • Assist customers in resolving basic issues or escalate complex cases to the senior support team when required.
  • Maintain and update customer records with accurate documentation of all interactions.
  • Support customers with ERP product features, order status, and basic troubleshooting.
  • Collaborate with team members and supervisors to ensure smooth workflow and timely issue resolution.
  • Meet performance metrics such as response time, issue resolution, and customer satisfaction.
  • Stay updated on company products, service enhancements, and support procedures.
  • Learn and effectively use customer support and ticketing software to handle customer requests.

Qualifications & Skills:

  • Bachelor's degree in any discipline.
  • 0 to 1 year of experience in customer support or software product support (ERP knowledge preferred).
  • Basic computer skills (MS Office, Email, Internet navigation).
  • Strong verbal and written communication skills in English and Tamil.
  • Candidates who can speak Telugu will have an added advantage.
  • Hindi proficiency is optional.
  • Good problem-solving ability and attention to detail.
  • Positive attitude, willingness to learn, and ability to work in a team environment.
  • Time management and multitasking skills.

Job Type: Full-time

Work Location: In person

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