Customer Support Executive

6 days ago

Egmore, Tamil Nadu, India iCube B2B Solutions Private Limited Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job Title: Customer Support Executive

Location: Chennai

Experience: 0 to 1 Year

About the Role:

We are looking for a motivated and enthusiastic Customer Support Executive to join our team. The ideal candidate should have basic knowledge of ERP products and a passion for delivering excellent customer service. This role is a great opportunity for freshers or early-career professionals looking to grow in the software support domain.

Key Responsibilities:

  • Respond to customer inquiries through phone, email, or chat in a polite and professional manner.
  • Provide accurate and timely information regarding ERP products, services, and company policies.
  • Assist customers in resolving basic issues or escalate complex cases to the senior support team when required.
  • Maintain and update customer records with accurate documentation of all interactions.
  • Support customers with ERP product features, order status, and basic troubleshooting.
  • Collaborate with team members and supervisors to ensure smooth workflow and timely issue resolution.
  • Meet performance metrics such as response time, issue resolution, and customer satisfaction.
  • Stay updated on company products, service enhancements, and support procedures.
  • Learn and effectively use customer support and ticketing software to handle customer requests.

Qualifications & Skills:

  • Bachelor's degree in any discipline.
  • 0 to 1 year of experience in customer support or software product support (ERP knowledge preferred).
  • Basic computer skills (MS Office, Email, Internet navigation).
  • Strong verbal and written communication skills in English and Tamil.
  • Candidates who can speak Telugu will have an added advantage.
  • Hindi proficiency is optional.
  • Good problem-solving ability and attention to detail.
  • Positive attitude, willingness to learn, and ability to work in a team environment.
  • Time management and multitasking skills.

Job Type: Full-time

Work Location: In person

  • Technical Customer support executive

    5 days ago

    Egmore, Tamil Nadu, India MBS Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Provide technical assistance and support to customers related to our ERP software.Troubleshoot software, hardware, and network issues raised by clients.Assist customers in installation, configuration, and usage of MaxxERP software.Escalate complex technical issues to the development team when necessary.Maintain proper documentation of support requests and...

  • IT Support Executive

    2 days ago

    Egmore, Tamil Nadu, India Foreign Dekho Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    This oppurtunity is only for applicants near Egmore, Chennai for local IT support work role. For others we wish you good luck on your other job applications.Provide day-to-day tech support to staff Provide Social Media Poster design and Instagram Reels Support Manage and maintain CRM platforms, email systems, and other essential business tools. ...

  • Email & chat process executive

    2 weeks ago

    Egmore, Tamil Nadu, India Deforay technology Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    An Email & Chat Process Executive handles customer service inquiries through written channels, focusing on troubleshooting, providing timely information, and resolving issues to ensure customer satisfaction. Key responsibilities include managing multiple customer interactions simultaneously, maintaining accurate records, escalating complex problems to other...

  • Tele Marketing Executive

    2 weeks ago

    Egmore, Tamil Nadu, India Drasis Software Solutions Pvt. Ltd. Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Key ResponsibilitiesTelecalling:Contact potential clients (Architects, Interior Designers, Builders, Contractors, and Homeowners) to introduce our Home Automation and AV solutions.Generate leads through cold calling, follow-ups, and customer engagement.Explain product features, benefits, and solutions to meet customer requirements.Maintain and update the...

  • Telemarketing Executive

    2 days ago

    Egmore, Tamil Nadu, India Water Today Pvt Ltd Full time ₹ 2,40,000 - ₹ 4,20,000 per year

    Position: Tele Marketing Executive (Females Candidates ONLY)Contact: HRDesired Candidate Profile: Only Female CandidatesExperience: Min 1 to 4 years in Tele-Marketing/Tele-salesOutbound Voice ProcessGood Communication In English ( Any additional language:Hindi, Kannada, Telugu)Salary is negotiable for good candidates.Job Location: Egmore...

  • Admin Executive

    1 week ago

    Egmore, Tamil Nadu, India Dugar Finance & Investments Ltd Full time ₹ 1,40,000 - ₹ 1,50,000 per year

    Location: Chennai (Head Office)Experience Required: 0-1 year (preferably in NBFCs, Banks, or Financial Services)Role Summary: The Admin Executive will be responsible for managing daily administrative operations, ensuring smooth functioning of office infrastructure, vendor coordination, facility management, and supporting compliance-related documentation. The...

  • Tele Caller Executive

    7 days ago

    Egmore, Tamil Nadu, India Water Today Pvt Ltd Full time ₹ 20,000 - ₹ 35,000 per year

    Position: Tele Marketing Executive ( Hindi-Females Candidates ONLY)Contact: HRDesired Candidate Profile: Only Female CandidatesExperience: Min 1 to 4 years in Tele-Marketing/Tele-salesOutbound Voice ProcessGood Communication In English & Hindi mustSalary Is Negotiable For The Good Candidates.Job Location: Egmore, Chennai.Responsibilities:Lead Generation II...

  • Field Sales Executive

    11 hours ago

    Egmore, Tamil Nadu, India Code House Solutions LLP Full time ₹ 30,000 - ₹ 35,000 per year

    Job Summary:We are seeking an experienced and proactive Field Sales Executive with 5–6 years of hands-on experience in field sales. The ideal candidate should be confident in client interactions, capable of achieving sales targets, and comfortable using basic computer tools for reporting and communication. Preference will be given to Male candidates.Key...

  • Lead - Specialty Business

    5 hours ago

    Egmore, Tamil Nadu, India Metropolis Healthcare Limited Full time ₹ 8,00,000 per year

    Position Overview:The Lead – Specialty Business will be responsible for driving Specialty Diagnostics sales and business growth across Chennai. This role involves developing hospital and consultant networks, ensuring customer satisfaction, and achieving business targets through effective leadership and execution. The incumbent will serve as the key point...

  • Executive Secretary

    2 days ago

    Egmore, Tamil Nadu, India Dugar Housing Limited Full time ₹ 3,60,000 - ₹ 7,20,000 per year

    Administrative and secretarial support to senior management and ensure smooth day-to-day office operations.Key Responsibilities:Manage schedules, appointments, and meetings for executives.Prepare letters, reports, and other documents.Handle phone calls, emails, and correspondence.Maintain confidential files and records.Arrange travel plans, accommodations,...